18
NPS
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Capco
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About Capco's Brand
Global Biz & Tech Consultancy focusing on Financial Services Among its major competitors, Capco is ranked in 2nd place for NPS while Deloitte (US) is 1st, and Willis Towers Watson is 3rd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Capco Ranking
- #2 / 4 of its competitors
Capco NPS
Capco's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Capco's customers would recommend using the product based on a scale of -100 to 100.
Capco Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
Capco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 8 | Mar 2022 | 8 |
Jul 2022 7 | Jul 2022 | 7 |
Sep 2022 13 | Sep 2022 | 13 |
Apr 2023 14 | Apr 2023 | 14 |
May 2023 18 | May 2023 | 18 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 16 | Jul 2023 | 16 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 18 | Nov 2023 | 18 |
Jan 2024 13 | Jan 2024 | 13 |
Jun 2024 16 | Jun 2024 | 16 |
How Other Brands Compare
Capco is ranked second for NPS among its competitors. Deloitte (US) and Willis Towers Watson come in first and third, with Intelliware Development coming in at #4.
Capco |  Deloitte (US) |  Willis Towers Watson |  Intelliware Development | |
| Global Ranking | #- | #154 | #694 | #- |
| NPS | 18 | 27 | -12 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $30.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capco NPS by Gender
Capco's NPS was rated 0 by Female customers on Comparably.
Female
0
Capco's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Capco's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Capco NPS by Usage
Capco's NPS was rated 0 points by customers who have used Capco's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Capco NPS vs. Competitors
Compared to its competitors, Capco's NPS is rated right above Willis Towers Watson, and is preceded by Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| Capco | 18 |
| Willis Towers Watson | -12 |
Capco Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Capco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Capco Customer Loyalty Score by Gender
Capco's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Capco Customer Loyalty Score by Usage
Capco's Customer Loyalty score was rated 70% by customers who have used Capco's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Capco Customer Loyalty vs. Competitors
Compared to its competitors, Capco's Customer Loyalty score is rated right below Willis Towers Watson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deloitte (US) | 72% |
| Willis Towers Watson | 67% |
| Capco | 63% |
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Capco Product Quality
3.4/5
Capco has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Capco Product Information
Capco’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.capco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into Capco Product Quality
Capco's Product Quality score was rated highest by Female customers.
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Ranked Capco Product Quality the Highest
Capco Product Quality Score by Gender
Capco's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Capco Product Quality Score by Usage
Capco's Product Quality score was rated 4.6 stars by customers who have used Capco's products/services for Less than 1 Year.
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Capco Product Quality vs. Competitors
Compared to its competitors, Capco's Product Quality score is rated right above Willis Towers Watson, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Capco | 3.4/5 |
| Willis Towers Watson | 3.2/5 |
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Capco Pricing
Capco ROI & Value For Money
3.7/5
Capco has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Capco ROI
Capco's ROI score was rated highest by Female customers.
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Ranked Capco ROI the Highest
Capco ROI Score by Gender
Capco's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Capco ROI Score by Usage
Capco's ROI score was rated 4.3 stars by customers who have used Capco's products/services for Less than 1 Year.
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Capco Pricing vs. Competitors
Compared to its competitors, Capco's ROI score is rated right above Willis Towers Watson, and is preceded by Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Capco | 3.7/5 |
| Willis Towers Watson | 3/5 |
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Capco Customer Satisfaction (CSAT)
Capco Customer Satisfaction (CSAT) Score
67 / 100
Capco has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capco Customer Satisfaction vs. Competitors
Compared to its competitors, Capco's Customer Satisfaction score is rated right above Willis Towers Watson, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deloitte (US) | 73% |
| Capco | 67% |
| Willis Towers Watson | 54% |
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Capco Customer Service
3.6/5
Capco has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Capco's Customer Service
Address
77 Water Street, New York City, NY 10005
Website
http://www.capco.com/
Phone Number
212-284-8600
Capco's Social Links
Quick Insights into Capco Customer Service
Capco's Customer Service score was rated highest by Female customers.
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Ranked Capco Customer Service the Highest
Capco Customer Service Score by Gender
Capco's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Capco Customer Service Score by Usage
Capco's Customer Service score was rated 4 stars by customers who have used Capco's products/services for Less than 1 Year.
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Capco Customer Service vs. Competitors
Compared to its competitors, Capco's Customer Service score is rated right above Willis Towers Watson, and is preceded by Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Capco | 3.6/5 |
| Willis Towers Watson | 3.1/5 |
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Capco as an Employer
2.6/5
Capco has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Capco scored a 18 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Capco would recommend the brand to a friend. ENPS measures how likely Capco employees would recommend working at Capco to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
