11
NPS
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Super Micro Computer
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About Super Micro Computer's Brand
A global leader in high-performance, high-efficiency server technology and innovation. Among its major competitors, Super Micro Computer is ranked in 4th place for NPS while NetApp is 1st, and Cisco is 2nd.Their current market cap is $1.60B
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Super Micro Computer Ranking
- #4 / 4 of its competitors
Super Micro Computer NPS
Super Micro Computer's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Super Micro Computer's customers would recommend using the product based on a scale of -100 to 100.
Super Micro Computer Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Super Micro Computer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Apr 2021 -33 | Apr 2021 | -33 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 17 | Sep 2021 | 17 |
Mar 2022 -1 | Mar 2022 | -1 |
Jun 2022 13 | Jun 2022 | 13 |
How Other Brands Compare
Super Micro Computer is ranked #4 for NPS among its competitors. NetApp and Cisco come in first and second, with Dell Technologies coming in at third. Among those competitors, it is the lowest valued company behind Cisco.
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Super Micro Computer |  Cisco |  Dell Technologies |  NetApp | |
| Global Ranking | #- | #71 | #121 | #268 |
| NPS | 11 | 43 | 29 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Negative | Neutral |
| Valuation Updated every 24 hours for public companies | $1.60B | $192.85B | $58.48B | $15.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Super Micro Computer NPS vs. Competitors
Compared to its competitors, Super Micro Computer's NPS is rated right above Cray, and is preceded by Dell Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| NetApp | 46 |
| Cisco | 43 |
| Dell Technologies | 29 |
| Super Micro Computer | 11 |
 | Cray | 0 |
 | DataON Storage | N/A |
 | Silicon Graphics International Corp | N/A |
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Super Micro Computer Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Super Micro Computer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Super Micro Computer Customer Loyalty vs. Competitors
Compared to its competitors, Super Micro Computer's Customer Loyalty score is rated right above Dell Technologies, and is preceded by Cisco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cray | 100% |
| NetApp | 86% |
| Cisco | 83% |
| Super Micro Computer | 83% |
| Dell Technologies | 79% |
| DataON Storage | N/A |
| Silicon Graphics International Corp | N/A |
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Super Micro Computer Product Quality
3.7/5
Super Micro Computer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Super Micro Computer Product Information
Super Micro Computer’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.supermicro.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Super Micro Computer Product Quality vs. Competitors
Compared to its competitors, Super Micro Computer's Product Quality score is rated right above DataON Storage, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cisco | 4.1/5 |
| NetApp | 4/5 |
| Cray | 4/5 |
| Dell Technologies | 3.8/5 |
| Super Micro Computer | 3.7/5 |
| DataON Storage | N/A |
| Silicon Graphics International Corp | N/A |
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Super Micro Computer Pricing
Super Micro Computer ROI & Value For Money
3.4/5
Super Micro Computer has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Super Micro Computer Pricing vs. Competitors
Compared to its competitors, Super Micro Computer's ROI score is rated right above Cray, and is preceded by Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Cisco | 4/5 |
| NetApp | 3.9/5 |
| Dell Technologies | 3.7/5 |
| Super Micro Computer | 3.4/5 |
| Cray | 3/5 |
| DataON Storage | N/A |
| Silicon Graphics International Corp | N/A |
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Super Micro Computer Customer Satisfaction (CSAT)
Super Micro Computer Customer Satisfaction (CSAT) Score
67 / 100
Super Micro Computer has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Super Micro Computer Customer Satisfaction vs. Competitors
Compared to its competitors, Super Micro Computer's Customer Satisfaction score is rated right above Cray, and is preceded by Dell Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NetApp | 86% |
| Cisco | 78% |
| Dell Technologies | 74% |
| Super Micro Computer | 67% |
| Cray | 0% |
| DataON Storage | 0% |
| Silicon Graphics International Corp | 0% |
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Super Micro Computer Customer Service
3.3/5
Super Micro Computer has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Super Micro Computer's Customer Service
Address
980 Rock Avenue, San Jose, CA
Website
http://www.supermicro.com
Super Micro Computer Customer Service vs. Competitors
Compared to its competitors, Super Micro Computer's Customer Service score is rated right above Cray, and is preceded by Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cisco | 4.1/5 |
| NetApp | 4.1/5 |
| Dell Technologies | 3.7/5 |
| Super Micro Computer | 3.3/5 |
| Cray | 3/5 |
| DataON Storage | N/A |
| Silicon Graphics International Corp | N/A |
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Super Micro Computer as an Employer
2.7/5
Super Micro Computer has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Super Micro Computer scored a 11 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Super Micro Computer would recommend the brand to a friend. ENPS measures how likely Super Micro Computer employees would recommend working at Super Micro Computer to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 22% | Promoters |
|---|---|
| 28% | Passive |
| 50% | Detractors |
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