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Super Micro Computer
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About Super Micro Computer's Brand

A global leader in high-performance, high-efficiency server technology and innovation. Among its major competitors, Super Micro Computer is ranked in 4th place for NPS while NetApp is 1st, and Cisco is 2nd.Their current market cap is $1.60B

Brand at a Glance

83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service

Super Micro Computer Ranking

Super Micro Computer NPS

Super Micro Computer's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Super Micro Computer's customers would recommend using the product based on a scale of -100 to 100.

Super Micro Computer Overall NPS

11
NPS
49%Promoters
13%Passives
38%Detractors
Super Micro Computer Overall NPS

Super Micro Computer NPS Trend

-100
-50
0
50
100
Sep 2020
-100
Sep 2020-100
Nov 2020
-100
Nov 2020-100
Apr 2021
-33
Apr 2021-33
Jun 2021
0
Jun 20210
Aug 2021
0
Aug 20210
Sep 2021
17
Sep 202117
Mar 2022
-1
Mar 2022-1
Jun 2022
13
Jun 202213

How Other Brands Compare

Super Micro Computer is ranked #4 for NPS among its competitors. NetApp and Cisco come in first and second, with Dell Technologies coming in at third. Among those competitors, it is the lowest valued company behind Cisco.

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Super Micro Computer's Logo
Super Micro Computer
Cisco's Logo
Cisco
Dell Technologies' Logo
Dell Technologies
NetApp's Logo
NetApp
Global Ranking#-#71#121#268
NPS11432946
Social Sentiment Calculated by analyzing social media and other online mentions--NegativeNeutral
Valuation Updated every 24 hours for public companies$1.60B$192.85B$58.48B$15.94B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Super Micro Computer NPS vs. Competitors

Compared to its competitors, Super Micro Computer's NPS is rated right above Cray, and is preceded by Dell Technologies.

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Super Micro Computer Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Super Micro Computer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
Super Micro Computer Customer Loyalty

Super Micro Computer Customer Loyalty vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Loyalty score is rated right above Dell Technologies, and is preceded by Cisco.

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Cray's Logo
NetApp's Logo
Cisco's Logo
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Silicon Graphics International Corp's Logo

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Super Micro Computer Product Quality

3.7/5

Super Micro Computer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Super Micro Computer Product Information

Super Micro Computer’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.supermicro.com
Company Size
11-50 Employees

Industry

Tech
Hardware and Devices
SaaS
Manufacturing

Super Micro Computer Product Quality vs. Competitors

Compared to its competitors, Super Micro Computer's Product Quality score is rated right above DataON Storage, and is preceded by Dell Technologies.

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Super Micro Computer Pricing

Super Micro Computer ROI & Value For Money

3.4/5

Super Micro Computer has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Super Micro Computer Pricing vs. Competitors

Compared to its competitors, Super Micro Computer's ROI score is rated right above Cray, and is preceded by Dell Technologies.

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Super Micro Computer Customer Satisfaction (CSAT)

Super Micro Computer Customer Satisfaction (CSAT) Score

67 / 100

Super Micro Computer has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied0%
Satisfied67%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Super Micro Computer Customer Satisfaction vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Satisfaction score is rated right above Cray, and is preceded by Dell Technologies.

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Super Micro Computer Customer Service

3.3/5

Super Micro Computer has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Super Micro Computer's Customer Service

Address

980 Rock Avenue, San Jose, CA


Website

http://www.supermicro.com

Super Micro Computer Customer Service vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Service score is rated right above Cray, and is preceded by Dell Technologies.

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NetApp's Logo
Dell Technologies' Logo
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DataON Storage's Logo
Silicon Graphics International Corp's Logo

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Super Micro Computer as an Employer

2.7/5

Super Micro Computer has a 2.7/5 stars for its overall company culture rated by their employees

  Super Micro Computer CEO
bottom
5%
CEO of Super Micro Computer

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Super Micro Computer scored a 11 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Super Micro Computer would recommend the brand to a friend. ENPS measures how likely Super Micro Computer employees would recommend working at Super Micro Computer to a friend.

Net Promoter Score

11
NPS Score
49%Promoters
13%Passive
38%Detractors

Employee Net Promoter Score

-28
eNPS Score
22%Promoters
28%Passive
50%Detractors

Global Ranking Snapshot

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