-100
NPS
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Engility
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About Engility's Brand
Engility is an entirely new government services provider with over 40 years of combined experience across nearly 70 different legacy Among its major competitors, Engility is ranked in 4th place for NPS while Hamilton is 1st, and BAE Systems is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Engility Ranking
- #4 / 4 of its competitors
Engility NPS
Engility's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Engility's customers would recommend using the product based on a scale of -100 to 100.
Engility Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Engility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
Engility is ranked #4 for NPS among its competitors. Hamilton and BAE Systems come in first and second, with Raytheon Technologies coming in at third.
Engility |  BAE Systems |  Raytheon Technologies |  Hamilton | |
| Global Ranking | #- | #540 | #635 | #- |
| NPS | -100 | 17 | 7 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $126.78B | $32.56B | $11.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Engility NPS vs. Competitors
Compared to its competitors, Engility's NPS is rated right below Sotera Defense Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| Hamilton | 30 |
| BAE Systems | 17 |
| Raytheon Technologies | 7 |
 | Decisive Data | N/A |
 | Dyncorp | N/A |
 | Exelis | N/A |
 | Sotera Defense Solutions | N/A |
| Engility | -100 |
Engility Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Engility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Engility Customer Loyalty vs. Competitors
Compared to its competitors, Engility's Customer Loyalty score is rated right above Decisive Data, and is preceded by BAE Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hamilton | 74% |
| Raytheon Technologies | 74% |
| BAE Systems | 72% |
| Engility | 10% |
| Decisive Data | N/A |
| Dyncorp | N/A |
| Exelis | N/A |
| Sotera Defense Solutions | N/A |
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Engility Product Quality
1.5/5
Engility has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Engility Product Information
Engility’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.engilitycorp.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Aerospace and Aviation
Enterprise
Engility Product Quality vs. Competitors
Compared to its competitors, Engility's Product Quality score is rated right above Decisive Data, and is preceded by Raytheon Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hamilton | 3.9/5 |
| BAE Systems | 3.8/5 |
| Raytheon Technologies | 3.6/5 |
| Engility | 1.5/5 |
| Decisive Data | N/A |
| Dyncorp | N/A |
| Exelis | N/A |
| Sotera Defense Solutions | N/A |
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Engility Pricing
Engility ROI & Value For Money
1.5/5
Engility has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Engility Pricing vs. Competitors
Compared to its competitors, Engility's ROI score is rated right above Decisive Data, and is preceded by Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| Hamilton | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Engility | 1.5/5 |
| Decisive Data | N/A |
| Dyncorp | N/A |
| Exelis | N/A |
| Sotera Defense Solutions | N/A |
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Engility Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Engility Customer Satisfaction vs. Competitors
Compared to its competitors, Engility's Customer Satisfaction score is rated right above Decisive Data, and is preceded by Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hamilton | 94% |
| BAE Systems | 72% |
| Raytheon Technologies | 61% |
| Engility | 0% |
| Decisive Data | 0% |
| Dyncorp | 0% |
| Exelis | 0% |
| Sotera Defense Solutions | 0% |
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Engility Customer Service
1.5/5
Engility has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Engility's Customer Service
Address
3750 Centerview Drive, Chantilly, VA
Website
http://www.engilitycorp.com
Phone Number
703-708-1400
Engility Customer Service vs. Competitors
Compared to its competitors, Engility's Customer Service score is rated right above Decisive Data, and is preceded by Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| Hamilton | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Engility | 1.5/5 |
| Decisive Data | N/A |
| Dyncorp | N/A |
| Exelis | N/A |
| Sotera Defense Solutions | N/A |
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Engility as an Employer
2.4/5
Engility has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Engility scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Engility would recommend the brand to a friend. ENPS measures how likely Engility employees would recommend working at Engility to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
