30
NPS
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Hamilton
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About Hamilton's Brand
Hamilton is a life science and biotechnology company. Among its major competitors, Hamilton is ranked in 2nd place for NPS while First Busey Corporation is 1st, and Accenture is 3rd.Their current market cap is $11.25B
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Hamilton Ranking
- #1 / 4 of its competitors
Hamilton NPS
Hamilton's Net Promoter Score (NPS) is a 30 with 65% Promoters, 0% Passives, and 35% Detractors. Net Promoter Score tracks whether Hamilton's customers would recommend using the product based on a scale of -100 to 100.
Hamilton Overall NPS
| 65% | Promoters |
|---|---|
| 0% | Passives |
| 35% | Detractors |
Hamilton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2023 15 | Apr 2023 | 15 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 11 | Aug 2023 | 11 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 23 | May 2024 | 23 |
Aug 2024 27 | Aug 2024 | 27 |
Feb 2025 30 | Feb 2025 | 30 |
How Other Brands Compare
Hamilton is ranked first for NPS among its competitors. Accenture and Bank OZK come in second and third, with UBS coming in at #4. Among those competitors, it is the third most valued company behind Accenture.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hamilton NPS by Gender
Hamilton's NPS was rated -34 by Male customers on Comparably.
Male
-34
Hamilton's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Hamilton's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hamilton NPS vs. Competitors
Compared to its competitors, Hamilton's NPS is rated right above Accenture, and is preceded by First Busey Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | First Busey Corporation | 50 |
| Hamilton | 30 |
 | Accenture | 20 |
 | Bank OZK | 20 |
 | CACI International | 5 |
 | Battelle Memorial Institute | 0 |
 | STG | 0 |
 | UBS | -6 |
 | Community Bank System | -13 |
 | Engility | -100 |
Hamilton Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hamilton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hamilton Customer Loyalty Score by Gender
Hamilton's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hamilton Customer Loyalty vs. Competitors
Compared to its competitors, Hamilton's Customer Loyalty score is rated right above Battelle Memorial Institute, and is preceded by CACI International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| STG | 100% |
| First Busey Corporation | 89% |
| Bank OZK | 80% |
| Community Bank System | 79% |
| CACI International | 76% |
| Hamilton | 74% |
| Battelle Memorial Institute | 74% |
| Accenture | 71% |
| UBS | 70% |
| Engility | 10% |
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Hamilton Product Quality
3.9/5
Hamilton has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Hamilton Product Information
Hamilton’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://hamiltoncompany.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Healthcare
SaaS
Quick Insights into Hamilton Product Quality
Hamilton's Product Quality score was rated highest by Male customers.
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Ranked Hamilton Product Quality the Highest
Hamilton Product Quality Score by Gender
Hamilton's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Hamilton Product Quality vs. Competitors
Compared to its competitors, Hamilton's Product Quality score is rated right above CACI International, and is preceded by Battelle Memorial Institute.
| COMPANY | Product Quality Score | |
|---|---|---|
| STG | 5/5 |
| Battelle Memorial Institute | 4/5 |
| Hamilton | 3.9/5 |
| CACI International | 3.8/5 |
| Accenture | 3.7/5 |
| First Busey Corporation | 3.6/5 |
| UBS | 3.5/5 |
| Bank OZK | 3.5/5 |
| Community Bank System | 2.9/5 |
| Engility | 1.5/5 |
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Hamilton Pricing
Hamilton ROI & Value For Money
3.7/5
Hamilton has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Hamilton ROI
Hamilton's ROI score was rated highest by Male customers.
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Ranked Hamilton ROI the Highest
Hamilton ROI Score by Gender
Hamilton's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Hamilton Pricing vs. Competitors
Compared to its competitors, Hamilton's ROI score is rated right above Accenture, and is preceded by CACI International.
| COMPANY | Pricing Score | |
|---|---|---|
| STG | 5/5 |
| Battelle Memorial Institute | 4.1/5 |
| First Busey Corporation | 3.8/5 |
| CACI International | 3.7/5 |
| Hamilton | 3.7/5 |
| Accenture | 3.6/5 |
| Bank OZK | 3.4/5 |
| UBS | 3.4/5 |
| Community Bank System | 2.8/5 |
| Engility | 1.5/5 |
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Hamilton Customer Satisfaction (CSAT)
Hamilton Customer Satisfaction (CSAT) Score
94 / 100
Hamilton has an overall Customer Satisfaction score of 94 rated by its users and customers.
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Very Satisfied
44%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hamilton Customer Satisfaction
Hamilton's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hamilton Customer Satisfaction the Highest
Hamilton Customer Satisfaction Score by Gender
Hamilton's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Hamilton Customer Satisfaction vs. Competitors
Compared to its competitors, Hamilton's Customer Satisfaction score is rated right above CACI International, and is preceded by STG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| STG | 100% |
| Hamilton | 94% |
| CACI International | 82% |
| First Busey Corporation | 75% |
| Accenture | 75% |
| Battelle Memorial Institute | 72% |
| Community Bank System | 66% |
| UBS | 65% |
| Bank OZK | 58% |
| Engility | 0% |
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Hamilton Customer Service
3.6/5
Hamilton has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hamilton's Customer Service
Address
4970 Energy Way, Reno, NV
Website
http://hamiltoncompany.com
Quick Insights into Hamilton Customer Service
Hamilton's Customer Service score was rated highest by Male customers.
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Ranked Hamilton Customer Service the Highest
Hamilton Customer Service Score by Gender
Hamilton's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Hamilton Customer Service vs. Competitors
Compared to its competitors, Hamilton's Customer Service score is rated right above Bank OZK, and is preceded by CACI International.
| COMPANY | Customer Service Score | |
|---|---|---|
| STG | 5/5 |
| Battelle Memorial Institute | 3.9/5 |
| Accenture | 3.8/5 |
| First Busey Corporation | 3.8/5 |
| CACI International | 3.6/5 |
| Hamilton | 3.6/5 |
| Bank OZK | 3.6/5 |
| UBS | 3.5/5 |
| Community Bank System | 2.9/5 |
| Engility | 1.5/5 |
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Hamilton as an Employer
4.5/5
Hamilton has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Hamilton scored a 30 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Hamilton would recommend the brand to a friend. ENPS measures how likely Hamilton employees would recommend working at Hamilton to a friend.
Net Promoter Score
30
NPS Score
| 65% | Promoters |
|---|---|
| 0% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
