-13
NPS
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Community Bank System
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About Community Bank System's Brand
"Community Bank, provides banking and financial services to retail, commercial, and municipal customers." Among its major competitors, Community Bank System is ranked in 5th place for NPS while First Busey Corporation is 1st, and Hamilton is 2nd.Their current market cap is $2.92B
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Community Bank System Ranking
- #4 / 4 of its competitors
Community Bank System NPS
Community Bank System's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Community Bank System's customers would recommend using the product based on a scale of -100 to 100.
Community Bank System Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Community Bank System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2022 -25 | Dec 2022 | -25 |
Jul 2023 -40 | Jul 2023 | -40 |
Nov 2023 -51 | Nov 2023 | -51 |
Feb 2024 -29 | Feb 2024 | -29 |
Nov 2025 -13 | Nov 2025 | -13 |
How Other Brands Compare
Community Bank System is ranked #4 for NPS among its competitors. Hamilton and Bank OZK come in first and second, with UBS coming in at third. Among those competitors, it is the lowest valued company behind UBS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Community Bank System NPS by Gender
Community Bank System's NPS was rated 0 by Male customers on Comparably.
Male
0
Community Bank System's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Community Bank System's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Community Bank System NPS vs. Competitors
Compared to its competitors, Community Bank System's NPS is rated right below UBS.
| COMPANY | NPS Score | |
|---|---|---|
 | First Busey Corporation | 50 |
 | Hamilton | 30 |
 | Bank OZK | 20 |
 | Bank of Southwest | N/A |
 | UBS | -6 |
| Community Bank System | -13 |
Community Bank System Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Community Bank System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Community Bank System Customer Loyalty Score by Gender
Community Bank System's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Community Bank System Customer Loyalty vs. Competitors
Compared to its competitors, Community Bank System's Customer Loyalty score is rated right above Hamilton, and is preceded by Bank OZK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Busey Corporation | 89% |
| Bank OZK | 80% |
| Community Bank System | 79% |
| Hamilton | 74% |
| UBS | 70% |
| Bank of Southwest | N/A |
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Community Bank System Product Quality
2.9/5
Community Bank System has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Community Bank System Product Information
Community Bank System’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://communitybankna.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking
FinTech
Quick Insights into Community Bank System Product Quality
Community Bank System's Product Quality score was rated highest by Male customers.
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Ranked Community Bank System Product Quality the Highest
Community Bank System Product Quality Score by Gender
Community Bank System's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Community Bank System Product Quality vs. Competitors
Compared to its competitors, Community Bank System's Product Quality score is rated right above Bank of Southwest, and is preceded by Bank OZK.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hamilton | 3.9/5 |
| First Busey Corporation | 3.6/5 |
| UBS | 3.5/5 |
| Bank OZK | 3.5/5 |
| Community Bank System | 2.9/5 |
| Bank of Southwest | N/A |
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Community Bank System Pricing
Community Bank System ROI & Value For Money
2.8/5
Community Bank System has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Community Bank System ROI
Community Bank System's ROI score was rated highest by Male customers.
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Ranked Community Bank System ROI the Highest
Community Bank System ROI Score by Gender
Community Bank System's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Community Bank System Pricing vs. Competitors
Compared to its competitors, Community Bank System's ROI score is rated right above Bank of Southwest, and is preceded by UBS.
| COMPANY | Pricing Score | |
|---|---|---|
| First Busey Corporation | 3.8/5 |
| Hamilton | 3.7/5 |
| Bank OZK | 3.4/5 |
| UBS | 3.4/5 |
| Community Bank System | 2.8/5 |
| Bank of Southwest | N/A |
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Community Bank System Customer Satisfaction (CSAT)
Community Bank System Customer Satisfaction (CSAT) Score
67 / 100
Community Bank System has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Community Bank System Customer Satisfaction
Community Bank System's Customer Satisfaction score was rated highest by Male customers.
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Ranked Community Bank System Customer Satisfaction the Highest
Community Bank System Customer Satisfaction Score by Gender
Community Bank System's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Community Bank System.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Community Bank System Customer Satisfaction vs. Competitors
Compared to its competitors, Community Bank System's Customer Satisfaction score is rated right above UBS, and is preceded by First Busey Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hamilton | 94% |
| First Busey Corporation | 75% |
| Community Bank System | 67% |
| UBS | 65% |
| Bank OZK | 58% |
| Bank of Southwest | 0% |
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Community Bank System Customer Service
2.9/5
Community Bank System has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Community Bank System's Customer Service
Address
Dewitt, VA
Website
http://communitybankna.com/
Quick Insights into Community Bank System Customer Service
Community Bank System's Customer Service score was rated highest by Male customers.
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Ranked Community Bank System Customer Service the Highest
Community Bank System Customer Service Score by Gender
Community Bank System's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Community Bank System Customer Service vs. Competitors
Compared to its competitors, Community Bank System's Customer Service score is rated right above Bank of Southwest, and is preceded by UBS.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Busey Corporation | 3.8/5 |
| Hamilton | 3.6/5 |
| Bank OZK | 3.6/5 |
| UBS | 3.5/5 |
| Community Bank System | 2.9/5 |
| Bank of Southwest | N/A |
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Community Bank System as an Employer
3.5/5
Community Bank System has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Community Bank System scored a -13 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Community Bank System would recommend the brand to a friend. ENPS measures how likely Community Bank System employees would recommend working at Community Bank System to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
