50
NPS
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First Busey Corporation
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About First Busey Corporation's Brand
A premier provider of financial services. Among its major competitors, First Busey Corporation is ranked in 1st place for NPS while Bank OZK is 2nd, and Community Bank System is 3rd.Their current market cap is $1.40B
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
First Busey Corporation Ranking
- #1 / 4 of its competitors
First Busey Corporation NPS
First Busey Corporation's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether First Busey Corporation's customers would recommend using the product based on a scale of -100 to 100.
First Busey Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
First Busey Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
May 2024 67 | May 2024 | 67 |
Oct 2024 43 | Oct 2024 | 43 |
May 2025 50 | May 2025 | 50 |
How Other Brands Compare
First Busey Corporation is ranked first for NPS among its competitors. Bank OZK and Community Bank System come in second and third, with Heritage Financial Corporation coming in at #4. Among those competitors, it is the third most valued company behind Bank OZK.
First Busey Corporation |  Bank OZK |  Community Bank System |  Heritage Financial Corporation | |
| Global Ranking | #- | #766 | #- | #- |
| NPS | 50 | 20 | -13 | - |
| Valuation Updated every 24 hours for public companies | $1.40B | $4.94B | $2.92B | $597.81M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
First Busey Corporation NPS vs. Competitors
Compared to its competitors, First Busey Corporation's NPS is rated right above Bank OZK.
| COMPANY | NPS Score | |
|---|---|---|
| First Busey Corporation | 50 |
| Bank OZK | 20 |
| Community Bank System | -13 |
First Busey Corporation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of First Busey Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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First Busey Corporation Customer Loyalty vs. Competitors
Compared to its competitors, First Busey Corporation's Customer Loyalty score is rated right above Bank OZK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Busey Corporation | 89% |
| Bank OZK | 80% |
| Community Bank System | 79% |
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First Busey Corporation Product Quality
3.6/5
First Busey Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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First Busey Corporation Product Information
First Busey Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
First Busey Corporation Product Quality vs. Competitors
Compared to its competitors, First Busey Corporation's Product Quality score is rated right above Bank OZK.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Busey Corporation | 3.6/5 |
| Bank OZK | 3.5/5 |
| Community Bank System | 2.9/5 |
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First Busey Corporation Pricing
First Busey Corporation ROI & Value For Money
3.8/5
First Busey Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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First Busey Corporation Pricing vs. Competitors
Compared to its competitors, First Busey Corporation's ROI score is rated right above Bank OZK.
| COMPANY | Pricing Score | |
|---|---|---|
| First Busey Corporation | 3.8/5 |
| Bank OZK | 3.4/5 |
| Community Bank System | 2.8/5 |
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First Busey Corporation Customer Satisfaction (CSAT)
First Busey Corporation Customer Satisfaction (CSAT) Score
75 / 100
First Busey Corporation has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
First Busey Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, First Busey Corporation's Customer Satisfaction score is rated right above Community Bank System.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| First Busey Corporation | 75% |
| Community Bank System | 67% |
| Bank OZK | 58% |
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First Busey Corporation Customer Service
3.8/5
First Busey Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About First Busey Corporation's Customer Service
Address
100 West University Avenue, Champaign, Champaign, IL
Website
https://www.busey.com/home/home
Phone Number
217-365-4879
First Busey Corporation Customer Service vs. Competitors
Compared to its competitors, First Busey Corporation's Customer Service score is rated right above Bank OZK.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Busey Corporation | 3.8/5 |
| Bank OZK | 3.6/5 |
| Community Bank System | 2.9/5 |
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First Busey Corporation as an Employer
4.2/5
First Busey Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
CEO of First Busey Corporation
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
First Busey Corporation scored a 50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of First Busey Corporation would recommend the brand to a friend. ENPS measures how likely First Busey Corporation employees would recommend working at First Busey Corporation to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
