0
NPS
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Battelle Memorial Institute
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About Battelle Memorial Institute's Brand
Battelle Memorial Institute is a nonprofit research and development organization.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Battelle Memorial Institute NPS
Battelle Memorial Institute's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Battelle Memorial Institute's customers would recommend using the product based on a scale of -100 to 100.
Battelle Memorial Institute Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Battelle Memorial Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jul 2021 33 | Jul 2021 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Jul 2023 40 | Jul 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Sep 2024 29 | Sep 2024 | 29 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Battelle Memorial Institute Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Battelle Memorial Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Battelle Memorial Institute Product Quality
4/5
Battelle Memorial Institute has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Battelle Memorial Institute's overall Product Quality score rated by its users and customers.
Battelle Memorial Institute Product Information
Battelle Memorial Institute’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.battelle.org
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Battelle Memorial Institute Pricing
Battelle Memorial Institute ROI & Value For Money
4.1/5
Battelle Memorial Institute has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Battelle Memorial Institute Customer Satisfaction (CSAT)
Battelle Memorial Institute Customer Satisfaction (CSAT) Score
72 / 100
Battelle Memorial Institute has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Battelle Memorial Institute Customer Service
3.9/5
Battelle Memorial Institute has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Battelle Memorial Institute's Customer Service
Address
505 King Avenue, Columbus, OH
Website
http://www.battelle.org
Phone Number
(614) 458-7045
Battelle Memorial Institute as an Employer
4.1/5
Battelle Memorial Institute has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
CEO of Battelle Memorial Institute
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Battelle Memorial Institute scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Battelle Memorial Institute would recommend the brand to a friend. ENPS measures how likely Battelle Memorial Institute employees would recommend working at Battelle Memorial Institute to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 24% | Promoters |
|---|---|
| 29% | Passive |
| 47% | Detractors |
