-25
NPS
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TerraPower
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About TerraPower's Brand
TerraPower aims to develop a sustainable and economic nuclear energy system while greatly reducing proliferation risks. Among its major competitors, TerraPower is ranked in 4th place for NPS while Flibe Energy is 1st, and Raytheon Technologies is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
TerraPower Ranking
- #4 / 4 of its competitors
TerraPower NPS
TerraPower's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether TerraPower's customers would recommend using the product based on a scale of -100 to 100.
TerraPower Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
TerraPower NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 50 | Feb 2024 | 50 |
Dec 2024 0 | Dec 2024 | 0 |
Dec 2025 -25 | Dec 2025 | -25 |
How Other Brands Compare
TerraPower is ranked #4 for NPS among its competitors. Flibe Energy and Raytheon Technologies come in first and second, with NuScale Power coming in at third.
TerraPower |  Raytheon Technologies |  Flibe Energy |  NuScale Power | |
| Global Ranking | #- | #635 | #- | #- |
| NPS | -25 | 7 | 100 | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.56B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TerraPower NPS vs. Competitors
Compared to its competitors, TerraPower's NPS is rated right below NuScale Power.
| COMPANY | NPS Score | |
|---|---|---|
| Flibe Energy | 100 |
| Raytheon Technologies | 7 |
 | SkyPower | N/A |
| NuScale Power | -14 |
| TerraPower | -25 |
TerraPower Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TerraPower users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TerraPower Customer Loyalty vs. Competitors
Compared to its competitors, TerraPower's Customer Loyalty score is rated right above Raytheon Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TerraPower | 100% |
| Raytheon Technologies | 74% |
| NuScale Power | 73% |
| Flibe Energy | N/A |
| SkyPower | N/A |
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TerraPower Product Quality
3.7/5
TerraPower has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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TerraPower Product Information
TerraPower’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.terrapower.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
TerraPower Product Quality vs. Competitors
Compared to its competitors, TerraPower's Product Quality score is rated right above Raytheon Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| TerraPower | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| NuScale Power | 3/5 |
| Flibe Energy | N/A |
| SkyPower | N/A |
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TerraPower Pricing
TerraPower ROI & Value For Money
3.5/5
TerraPower has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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TerraPower Pricing vs. Competitors
Compared to its competitors, TerraPower's ROI score is rated right above NuScale Power, and is preceded by Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Raytheon Technologies | 3.6/5 |
| TerraPower | 3.5/5 |
| NuScale Power | 3.1/5 |
| Flibe Energy | N/A |
| SkyPower | N/A |
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TerraPower Customer Satisfaction (CSAT)
TerraPower Customer Satisfaction (CSAT) Score
100 / 100
TerraPower has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TerraPower Customer Satisfaction vs. Competitors
Compared to its competitors, TerraPower's Customer Satisfaction score is rated right above Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TerraPower | 100% |
| Raytheon Technologies | 61% |
| NuScale Power | 50% |
| Flibe Energy | 0% |
| SkyPower | 0% |
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TerraPower Customer Service
3.6/5
TerraPower has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About TerraPower's Customer Service
Address
330 120th Ave NE, Suite 100, Bellevue, WA
Website
http://www.terrapower.com
Phone Number
(425)467-2300
TerraPower Customer Service vs. Competitors
Compared to its competitors, TerraPower's Customer Service score is rated right above Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| TerraPower | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| NuScale Power | 3/5 |
| Flibe Energy | N/A |
| SkyPower | N/A |
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TerraPower as an Employer
3.3/5
TerraPower has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
TerraPower scored a -25 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of TerraPower would recommend the brand to a friend. ENPS measures how likely TerraPower employees would recommend working at TerraPower to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
