-14
NPS
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NuScale Power
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About NuScale Power's Brand
NuScale Power develops modular and scalable small nuclear power systems. Among its major competitors, NuScale Power is ranked in 3rd place for NPS while BWX Technologies, Inc. is 1st, and Fluor Corporation is 2nd.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
NuScale Power Ranking
- #3 / 4 of its competitors
NuScale Power NPS
NuScale Power's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether NuScale Power's customers would recommend using the product based on a scale of -100 to 100.
NuScale Power Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
NuScale Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Feb 2025 -15 | Feb 2025 | -15 |
How Other Brands Compare
NuScale Power is ranked third for NPS among its competitors. BWX Technologies, Inc. and Fluor Corporation come in first and second, with Centrus Energy Corp. coming in at #4.
NuScale Power |  Fluor Corporation |  BWX Technologies, Inc. |  Centrus Energy Corp. | |
| Global Ranking | #- | #937 | #- | #- |
| NPS | -14 | 10 | 36 | -100 |
| Valuation Updated every 24 hours for public companies | - | $4.24B | $5.58B | $304.24M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NuScale Power NPS vs. Competitors
Compared to its competitors, NuScale Power's NPS is rated right above TerraPower, and is preceded by Ur Energy.
| COMPANY | NPS Score | |
|---|---|---|
| BWX Technologies, Inc. | 36 |
| Fluor Corporation | 10 |
 | Ur Energy | N/A |
| NuScale Power | -14 |
 | TerraPower | -25 |
| Centrus Energy Corp. | -100 |
NuScale Power Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NuScale Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NuScale Power Customer Loyalty vs. Competitors
Compared to its competitors, NuScale Power's Customer Loyalty score is rated right above Ur Energy, and is preceded by Fluor Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TerraPower | 100% |
| Centrus Energy Corp. | 100% |
| BWX Technologies, Inc. | 78% |
| Fluor Corporation | 77% |
| NuScale Power | 73% |
| Ur Energy | N/A |
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NuScale Power Product Quality
3/5
NuScale Power has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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NuScale Power Product Information
NuScale Power’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.nuscalepower.com
- Company Size
- 501-1,000 Employees
Industry
Energy
Productivity
NuScale Power Product Quality vs. Competitors
Compared to its competitors, NuScale Power's Product Quality score is rated right above Ur Energy, and is preceded by TerraPower.
| COMPANY | Product Quality Score | |
|---|---|---|
| Centrus Energy Corp. | 5/5 |
| BWX Technologies, Inc. | 3.9/5 |
| Fluor Corporation | 3.8/5 |
| TerraPower | 3.7/5 |
| NuScale Power | 3/5 |
| Ur Energy | N/A |
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NuScale Power Pricing
NuScale Power ROI & Value For Money
3.1/5
NuScale Power has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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NuScale Power Pricing vs. Competitors
Compared to its competitors, NuScale Power's ROI score is rated right above Ur Energy, and is preceded by TerraPower.
| COMPANY | Pricing Score | |
|---|---|---|
| Centrus Energy Corp. | 5/5 |
| BWX Technologies, Inc. | 3.9/5 |
| Fluor Corporation | 3.6/5 |
| TerraPower | 3.5/5 |
| NuScale Power | 3.1/5 |
| Ur Energy | N/A |
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NuScale Power Customer Satisfaction (CSAT)
NuScale Power Customer Satisfaction (CSAT) Score
50 / 100
NuScale Power has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NuScale Power Customer Satisfaction vs. Competitors
Compared to its competitors, NuScale Power's Customer Satisfaction score is rated right above Centrus Energy Corp., and is preceded by Fluor Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TerraPower | 100% |
| BWX Technologies, Inc. | 77% |
| Fluor Corporation | 76% |
| NuScale Power | 50% |
| Centrus Energy Corp. | 0% |
| Ur Energy | 0% |
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NuScale Power Customer Service
3/5
NuScale Power has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About NuScale Power's Customer Service
Address
201 NW Third St., Corvallis, OR
Website
http://www.nuscalepower.com
Phone Number
5412073928
NuScale Power Customer Service vs. Competitors
Compared to its competitors, NuScale Power's Customer Service score is rated right above Ur Energy, and is preceded by TerraPower.
| COMPANY | Customer Service Score | |
|---|---|---|
| Centrus Energy Corp. | 5/5 |
| BWX Technologies, Inc. | 4/5 |
| Fluor Corporation | 3.8/5 |
| TerraPower | 3.6/5 |
| NuScale Power | 3/5 |
| Ur Energy | N/A |
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NuScale Power as an Employer
3.0/5
NuScale Power has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NuScale Power scored a -14 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of NuScale Power would recommend the brand to a friend. ENPS measures how likely NuScale Power employees would recommend working at NuScale Power to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
