6
NPS
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FleetPride
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About FleetPride's Brand
Formed in 1999, FleetPride is the largest distributor of truck and trailer parts in the independent heavy-duty aftermarket channel.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
FleetPride NPS
FleetPride's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether FleetPride's customers would recommend using the product based on a scale of -100 to 100.
FleetPride Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
FleetPride NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
May 2023 20 | May 2023 | 20 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 18 | Nov 2023 | 18 |
Jul 2024 9 | Jul 2024 | 9 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 13 | Sep 2024 | 13 |
Apr 2025 7 | Apr 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FleetPride Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of FleetPride users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FleetPride Product Quality
3.2/5
FleetPride has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FleetPride's overall Product Quality score rated by its users and customers.
FleetPride Product Information
FleetPride’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.fleetpride.com/
- Company Size
- 1,001-5,000 Employees
Industry
Automotive and Transportation
FleetPride Pricing
FleetPride ROI & Value For Money
3.5/5
FleetPride has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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FleetPride Customer Satisfaction (CSAT)
FleetPride Customer Satisfaction (CSAT) Score
61 / 100
FleetPride has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FleetPride Customer Service
3.8/5
FleetPride has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FleetPride's overall Customer Service score rated by its users and customers.
About FleetPride's Customer Service
Address
600 E Las Colinas Blvd., Suite 400, Irving, TX 75039
Website
https://www.fleetpride.com/
Phone Number
800-967-6206
FleetPride as an Employer
2.8/5
FleetPride has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
FleetPride scored a 6 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of FleetPride would recommend the brand to a friend. ENPS measures how likely FleetPride employees would recommend working at FleetPride to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 27% | Promoters |
|---|---|
| 12% | Passive |
| 61% | Detractors |
