33
NPS
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Federal Mogul Corporation
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About Federal Mogul Corporation's Brand
Federal-Mogul Corporation is an American developer, manufacturer and supplier of powertrain components and vehicle safety products. Among its major competitors, Federal Mogul Corporation is ranked in 1st place for NPS while Tenneco is 2nd, and Mahle is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Federal Mogul Corporation Ranking
- #1 / 4 of its competitors
Federal Mogul Corporation NPS
Federal Mogul Corporation's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Federal Mogul Corporation's customers would recommend using the product based on a scale of -100 to 100.
Federal Mogul Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Federal Mogul Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Apr 2023 66 | Apr 2023 | 66 |
May 2023 50 | May 2023 | 50 |
Nov 2023 40 | Nov 2023 | 40 |
Apr 2024 33 | Apr 2024 | 33 |
How Other Brands Compare
Federal Mogul Corporation is ranked first for NPS among its competitors. Tenneco and Mahle come in second and third, with Prodrive coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Mogul Corporation NPS vs. Competitors
Compared to its competitors, Federal Mogul Corporation's NPS is rated right above Tenneco.
| COMPANY | NPS Score | |
|---|---|---|
| Federal Mogul Corporation | 33 |
 | Tenneco | 18 |
 | Mahle | 12 |
Federal Mogul Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Federal Mogul Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Federal Mogul Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Federal Mogul Corporation's Customer Loyalty score is rated right above Mahle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Federal Mogul Corporation | 100% |
| Mahle | 78% |
| Tenneco | 70% |
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Federal Mogul Corporation Product Quality
4/5
Federal Mogul Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Federal Mogul Corporation Product Information
Federal Mogul Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Travel
Federal Mogul Corporation Product Quality vs. Competitors
Compared to its competitors, Federal Mogul Corporation's Product Quality score is rated right above Tenneco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Federal Mogul Corporation | 4/5 |
| Tenneco | 3.7/5 |
| Mahle | 3.7/5 |
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Federal Mogul Corporation Pricing
Federal Mogul Corporation ROI & Value For Money
4/5
Federal Mogul Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Federal Mogul Corporation Pricing vs. Competitors
Compared to its competitors, Federal Mogul Corporation's ROI score is rated right above Tenneco.
| COMPANY | Pricing Score | |
|---|---|---|
| Federal Mogul Corporation | 4/5 |
| Tenneco | 3.8/5 |
| Mahle | 3.4/5 |
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Federal Mogul Corporation Customer Satisfaction (CSAT)
Federal Mogul Corporation Customer Satisfaction (CSAT) Score
100 / 100
Federal Mogul Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Mogul Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Federal Mogul Corporation's Customer Satisfaction score is rated right above Mahle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Federal Mogul Corporation | 100% |
| Mahle | 85% |
| Tenneco | 72% |
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Federal Mogul Corporation Customer Service
4/5
Federal Mogul Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Federal Mogul Corporation's Customer Service
Address
Southfield, MI 48034
Website
http://www.federalmogul.com/en-us/pages/home.aspx
Phone Number
(248)354-7700
Federal Mogul Corporation Customer Service vs. Competitors
Compared to its competitors, Federal Mogul Corporation's Customer Service score is rated right above Tenneco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Federal Mogul Corporation | 4/5 |
| Tenneco | 3.9/5 |
| Mahle | 3.6/5 |
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Federal Mogul Corporation as an Employer
4.2/5
Federal Mogul Corporation has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Federal Mogul Corporation
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federal Mogul Corporation scored a 33 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Mogul Corporation would recommend the brand to a friend. ENPS measures how likely Federal Mogul Corporation employees would recommend working at Federal Mogul Corporation to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
