-100
NPS
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MarketWatch
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About MarketWatch's Brand
MarketWatch, published by Dow Jones & Co., tracks the pulse of markets for engaged investors with more than 16 million visitors per month. Among its major competitors, MarketWatch is ranked in 5th place for NPS while CNNMoney is 1st, and Bloomberg is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MarketWatch Ranking
- #4 / 4 of its competitors
MarketWatch NPS
MarketWatch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MarketWatch's customers would recommend using the product based on a scale of -100 to 100.
MarketWatch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MarketWatch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
MarketWatch is ranked #4 for NPS among its competitors. CNNMoney and Bloomberg come in first and second, with CNBC coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarketWatch NPS vs. Competitors
Compared to its competitors, MarketWatch's NPS is rated right below Nanex.
| COMPANY | NPS Score | |
|---|---|---|
 | CNNMoney | 100 |
 | Bloomberg | 31 |
 | CNBC | 2 |
 | Self Magazine | 0 |
 | Nanex | N/A |
| MarketWatch | -100 |
MarketWatch Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MarketWatch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MarketWatch Customer Loyalty vs. Competitors
Compared to its competitors, MarketWatch's Customer Loyalty score is rated right above Self Magazine, and is preceded by CNBC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CNNMoney | 100% |
| Bloomberg | 77% |
| CNBC | 77% |
| MarketWatch | 10% |
| Self Magazine | N/A |
| Nanex | N/A |
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MarketWatch Product Quality
2.5/5
MarketWatch has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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MarketWatch Product Information
MarketWatch’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.marketwatch.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Content
FinTech
Media
Sports & Entertainment
MarketWatch Product Quality vs. Competitors
Compared to its competitors, MarketWatch's Product Quality score is rated right above Nanex, and is preceded by Self Magazine.
| COMPANY | Product Quality Score | |
|---|---|---|
| CNNMoney | 5/5 |
| Bloomberg | 4/5 |
| CNBC | 3.5/5 |
| Self Magazine | 3.2/5 |
| MarketWatch | 2.5/5 |
| Nanex | N/A |
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MarketWatch Pricing
MarketWatch ROI & Value For Money
5/5
MarketWatch has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MarketWatch Pricing vs. Competitors
Compared to its competitors, MarketWatch's ROI score is rated right above Self Magazine, and is preceded by CNNMoney.
| COMPANY | Pricing Score | |
|---|---|---|
| CNNMoney | 5/5 |
| MarketWatch | 5/5 |
| Self Magazine | 4.5/5 |
| Bloomberg | 3.9/5 |
| CNBC | 3.1/5 |
| Nanex | N/A |
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VS
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MarketWatch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MarketWatch Customer Satisfaction vs. Competitors
Compared to its competitors, MarketWatch's Customer Satisfaction score is rated right above Nanex, and is preceded by Self Magazine.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CNNMoney | 100% |
| Bloomberg | 76% |
| CNBC | 60% |
| Self Magazine | 0% |
| MarketWatch | 0% |
| Nanex | 0% |
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MarketWatch Customer Service
5/5
MarketWatch has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MarketWatch's Customer Service
Address
201 California St, Fl 13, San Francisco, CA 94111
Website
http://www.marketwatch.com
Phone Number
16095209090
MarketWatch Customer Service vs. Competitors
Compared to its competitors, MarketWatch's Customer Service score is rated right above Bloomberg, and is preceded by CNNMoney.
| COMPANY | Customer Service Score | |
|---|---|---|
| CNNMoney | 5/5 |
| MarketWatch | 5/5 |
| Bloomberg | 4/5 |
| CNBC | 3.1/5 |
| Self Magazine | N/A |
| Nanex | N/A |
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Consumer vs. Employees
MarketWatch scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of MarketWatch would recommend the brand to a friend. ENPS measures how likely MarketWatch employees would recommend working at MarketWatch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
