6
NPS
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News Corp
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About News Corp's Brand
News Corp is a mass media firm that offers diversified media and information services focused on creating authoritative and engaging content. Among its major competitors, News Corp is ranked in 3rd place for NPS while Hearst is 1st, and iHeartMedia is 2nd.Their current market cap is $14.98B
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
News Corp Ranking
- #2 / 4 of its competitors
News Corp NPS
News Corp's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether News Corp's customers would recommend using the product based on a scale of -100 to 100.
News Corp Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
News Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 19 | Feb 2023 | 19 |
Mar 2023 22 | Mar 2023 | 22 |
Jun 2023 16 | Jun 2023 | 16 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 15 | Sep 2023 | 15 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 9 | Jan 2024 | 9 |
Mar 2024 7 | Mar 2024 | 7 |
Apr 2024 2 | Apr 2024 | 2 |
Oct 2024 6 | Oct 2024 | 6 |
May 2025 3 | May 2025 | 3 |
Sep 2025 5 | Sep 2025 | 5 |
How Other Brands Compare
News Corp is ranked second for NPS among its competitors. iHeartMedia and Vivendi come in first and third, with 4INFO coming in at #4. Among those competitors, it is the most valued company.
News Corp |  iHeartMedia |  Vivendi |  4INFO | |
| Global Ranking | #- | #308 | #- | #- |
| NPS | 6 | 15 | -17 | - |
| Valuation Updated every 24 hours for public companies | $14.98B | $2.01B | $13.12B | $210.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
News Corp NPS by Gender
Male customers rated News Corp's NPS 39 points higher than Female customers.
Male
25
News Corp's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-14
News Corp's NPS was rated -14 by Female customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
News Corp NPS by Ethnicity
News Corp's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -75 | Other | -75 |
News Corp NPS by Age
News Corp's NPS was rated -34 points by customers ages 66+ on Comparably.
News Corp NPS by Usage
News Corp's NPS was rated the highest by customers who have used News Corp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
Over 10 Years 25 | Over 10 Years | 25 |
News Corp NPS vs. Competitors
Compared to its competitors, News Corp's NPS is rated right above 4INFO, and is preceded by iHeartMedia.
| COMPANY | NPS Score | |
|---|---|---|
 | Hearst | 19 |
| iHeartMedia | 15 |
| News Corp | 6 |
| 4INFO | N/A |
 | Village Voice Media | N/A |
| Vivendi | -17 |
News Corp Customer Reviews
Out of the 2 News Corp customer reviews 0 were positive and 2 were constructive. News Corp customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
News Corp Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of News Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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News Corp Customer Loyalty Score by Gender
Female customers rated News Corp's Customer Loyalty score 9% higher than Male customers.
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Male
78%
Yes
Female
87%
Yes
News Corp Customer Loyalty Score by Ethnicity
News Corp's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
55
out of 100
Other
News Corp Customer Loyalty Score by Age
News Corp's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
News Corp Customer Loyalty Score by Usage
News Corp's Customer Loyalty score was rated the highest by customers who have used News Corp's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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News Corp Customer Loyalty Score by Industry
News Corp's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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News Corp Customer Loyalty vs. Competitors
Compared to its competitors, News Corp's Customer Loyalty score is rated right above iHeartMedia, and is preceded by Hearst.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vivendi | 83% |
| Hearst | 74% |
| News Corp | 74% |
| iHeartMedia | 64% |
| 4INFO | N/A |
| Village Voice Media | N/A |
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News Corp Product Quality
3.1/5
News Corp has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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News Corp Product Information
News Corp’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated News Corp's product the highest.
- Website
- http://newscorp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Quick Insights into News Corp Product Quality
News Corp's Product Quality score was rated highest by customers who have used News Corp's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked News Corp Product Quality the Highest
Ranked News Corp Product Quality the Lowest
News Corp Product Quality Score by Gender
Male customers rated News Corp's Product Quality score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
News Corp Product Quality Score by Ethnicity
News Corp's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.4 | Other | 2.4 |
News Corp Product Quality Score by Age
News Corp's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
News Corp Product Quality Score by Usage
News Corp's Product Quality score was rated the highest by customers who have used News Corp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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News Corp Product Quality Score by Industry
News Corp's Product Quality score was rated 2.3 stars by Arts and Entertainment industry customers.
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News Corp Product Quality vs. Competitors
Compared to its competitors, News Corp's Product Quality score is rated right above 4INFO, and is preceded by Vivendi.
| COMPANY | Product Quality Score | |
|---|---|---|
| iHeartMedia | 3.5/5 |
| Hearst | 3.5/5 |
| Vivendi | 3.1/5 |
| News Corp | 3.1/5 |
| 4INFO | N/A |
| Village Voice Media | N/A |
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News Corp Pricing
News Corp ROI & Value For Money
3.4/5
News Corp has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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News Corp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into News Corp ROI
News Corp's ROI score was rated highest by customers who have used News Corp's products/services for Over 10 Years, and rated lowest by customers who have used News Corp's products/services for Less than 1 Year.
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Ranked News Corp ROI the Highest
Ranked News Corp ROI the Lowest
News Corp ROI Score by Gender
Male customers rated News Corp's ROI score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
News Corp ROI Score by Ethnicity
News Corp's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.4 | Other | 2.4 |
News Corp ROI Score by Age
News Corp's ROI score was rated 2 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
News Corp ROI Score by Usage
News Corp's ROI score was rated the highest by customers who have used News Corp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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News Corp ROI Score by Industry
News Corp's ROI score was rated 2.1 stars by Arts and Entertainment industry customers.
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News Corp Pricing vs. Competitors
Compared to its competitors, News Corp's ROI score is rated right above 4INFO, and is preceded by iHeartMedia.
| COMPANY | Pricing Score | |
|---|---|---|
| Vivendi | 3.9/5 |
| Hearst | 3.6/5 |
| iHeartMedia | 3.5/5 |
| News Corp | 3.4/5 |
| 4INFO | N/A |
| Village Voice Media | N/A |
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News Corp Customer Satisfaction (CSAT)
News Corp Customer Satisfaction (CSAT) Score
55 / 100
News Corp has an overall Customer Satisfaction score of 55 rated by its users and customers.
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Very Satisfied
23%
Satisfied
32%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into News Corp Customer Satisfaction
News Corp's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked News Corp Customer Satisfaction the Highest
Ranked News Corp Customer Satisfaction the Lowest
News Corp Customer Satisfaction Score by Gender
Male customers rated News Corp's Customer Satisfaction score 25 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
News Corp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
News Corp's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
News Corp's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
News Corp Customer Satisfaction Score by Age
News Corp's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
News Corp Customer Satisfaction Score by Usage
News Corp's Customer Satisfaction score was rated the highest by customers who have used News Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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News Corp Customer Satisfaction vs. Competitors
Compared to its competitors, News Corp's Customer Satisfaction score is rated right above iHeartMedia, and is preceded by Hearst.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hearst | 69% |
| News Corp | 55% |
| iHeartMedia | 53% |
| Vivendi | 25% |
| 4INFO | 0% |
| Village Voice Media | 0% |
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News Corp Customer Service
3.3/5
News Corp has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About News Corp's Customer Service
Address
York, NY
Website
http://newscorp.com/
Quick Insights into News Corp Customer Service
News Corp's Customer Service score was rated highest by customers who have used News Corp's products/services for 1 to 2 Years, and rated lowest by customers who have used News Corp's products/services for Less than 1 Year.
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Ranked News Corp Customer Service the Highest
Ranked News Corp Customer Service the Lowest
News Corp Customer Service Score by Gender
Male customers rated News Corp's Customer Service score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
News Corp Customer Service Score by Ethnicity
News Corp's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.5 | Other | 2.5 |
News Corp Customer Service Score by Age
News Corp's Customer Service score was rated 1.8 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
News Corp Customer Service Score by Usage
News Corp's Customer Service score was rated the highest by customers who have used News Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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News Corp Customer Service Score by Industry
News Corp's Customer Service score was rated 2.1 stars by Arts and Entertainment industry customers.
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News Corp Customer Service vs. Competitors
Compared to its competitors, News Corp's Customer Service score is rated right above 4INFO, and is preceded by iHeartMedia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vivendi | 4/5 |
| Hearst | 3.6/5 |
| iHeartMedia | 3.6/5 |
| News Corp | 3.3/5 |
| 4INFO | N/A |
| Village Voice Media | N/A |
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News Corp as an Employer
4.3/5
News Corp has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
News Corp scored a 6 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of News Corp would recommend the brand to a friend. ENPS measures how likely News Corp employees would recommend working at News Corp to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
