-17
NPS
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Vivendi
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About Vivendi's Brand
Operator of a digital media group. The company's digital media engages in the creation and publishing of content for broadcast networks and distribution platforms. It operates under two subsidiaries Universal Music Group and Canal Plus group. Universal Music group is a world leader in recorded music, music publishing and merchandising and Canal Plus group is a leading pay-TV operator in France, and also serves markets in Africa, Poland and Vietnam.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Vivendi NPS
Vivendi's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Vivendi's customers would recommend using the product based on a scale of -100 to 100.
Vivendi Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Vivendi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Apr 2023 -17 | Apr 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vivendi Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vivendi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vivendi Product Quality
3.1/5
Vivendi has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Vivendi Product Information
Vivendi’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.vivendi.com
- Company Size
- 10,000+ Employees
Vivendi Pricing
Vivendi ROI & Value For Money
3.9/5
Vivendi has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Vivendi Customer Satisfaction (CSAT)
Vivendi Customer Satisfaction (CSAT) Score
25 / 100
Vivendi has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vivendi Customer Service
4/5
Vivendi has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Vivendi's Customer Service
Address
42 avenue de Friedland, Paris, 75380
Website
www.vivendi.com
Phone Number
7
