19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hearst
Marketing or Exec? Claim Your Free Account
About Hearst's Brand
The Hearst Corporation is an American multinational mass media group that publishes daily and weekly newspapers, and magazines. Among its major competitors, Hearst is ranked in 4th place for NPS while The economist is 1st, and BBC is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Hearst Ranking
- #3 / 4 of its competitors
Hearst NPS
Hearst's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether Hearst's customers would recommend using the product based on a scale of -100 to 100.
Hearst Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
Hearst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 14 | Mar 2025 | 14 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 16 | May 2025 | 16 |
Aug 2025 18 | Aug 2025 | 18 |
Dec 2025 17 | Dec 2025 | 17 |
Jan 2026 19 | Jan 2026 | 19 |
How Other Brands Compare
Hearst is ranked third for NPS among its competitors. BBC and The New York Times come in first and second, with News Corp coming in at #4.
Hearst |  The New York Times |  BBC |  News Corp | |
| Global Ranking | #- | #627 | #973 | #- |
| NPS | 19 | 29 | 46 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.49B | $48.47M | $14.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hearst NPS by Gender
Male customers rated Hearst's NPS 17 points higher than Female customers.
Male
17
Hearst's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
0
Hearst's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Hearst NPS by Ethnicity
Hearst's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Hearst NPS by Age
Hearst's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Hearst NPS by Usage
Hearst's NPS was rated the highest by customers who have used Hearst's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
Over 10 Years 0 | Over 10 Years | 0 |
Hearst NPS vs. Competitors
Compared to its competitors, Hearst's NPS is rated right above Time Inc., and is preceded by The New York Times.
| COMPANY | NPS Score | |
|---|---|---|
 | The economist | 47 |
| BBC | 46 |
| The New York Times | 29 |
| Hearst | 19 |
 | Time Inc. | 14 |
| News Corp | 6 |
 | Meredith | -14 |
 | Gannett | -59 |
 | AOL | -70 |
Hearst Customer Reviews
Out of the 5 Hearst customer reviews 4 were positive and 1 was constructive. Hearst customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hearst Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hearst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hearst Customer Loyalty Score by Gender
Female customers rated Hearst's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hearst.
Male
70%
Yes
Female
82%
Yes
Hearst Customer Loyalty Score by Ethnicity
Hearst's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hearst.
78
out of 100
Caucasian
55
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
Hearst Customer Loyalty Score by Age
Hearst's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hearst.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 55% | 31-35 | 55% |
41-45 82% | 41-45 | 82% |
61-65 100% | 61-65 | 100% |
66+ 64% | 66+ | 64% |
Hearst Customer Loyalty Score by Usage
Hearst's Customer Loyalty score was rated the highest by customers who have used Hearst's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hearst Customer Loyalty Score by Industry
Hearst's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hearst Customer Loyalty vs. Competitors
Compared to its competitors, Hearst's Customer Loyalty score is rated right above News Corp, and is preceded by The New York Times.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Time Inc. | 89% |
| The economist | 86% |
| BBC | 85% |
| AOL | 81% |
| The New York Times | 78% |
| Hearst | 74% |
| News Corp | 74% |
| Meredith | 59% |
| Gannett | 59% |
Unlock Hearst Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hearst Customer Loyalty vs. Competitors data and gain insights into your customers today.
Hearst Product Quality
3.5/5
Hearst has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearst's overall Product Quality score rated by its users and customers.
Hearst Product Information
Hearst’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Media and Entertainment industry rated Hearst's product the highest. Reviewers from the Aerospace and Aviation industry rated Hearst the lowest at 2.6.
- Website
- https://www.hearst.com/
- Company Size
- 10,000+ Employees
Industry
Media and Entertainment
Content
Media
Quick Insights into Hearst Product Quality
Hearst's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Hearst's Product Quality.
Ranked Hearst Product Quality the Highest
Ranked Hearst Product Quality the Lowest
Hearst Product Quality Score by Gender
Female customers rated Hearst's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hearst.
Male
3.3/5
Female
3.4/5
Hearst Product Quality Score by Ethnicity
Hearst's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hearst.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Hearst Product Quality Score by Age
Hearst's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hearst.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3.4 | 31-35 | 3.4 |
41-45 4.1 | 41-45 | 4.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Hearst Product Quality Score by Usage
Hearst's Product Quality score was rated the highest by customers who have used Hearst's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hearst Product Quality Score by Industry
Hearst's Product Quality score was rated the highest by Media and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hearst Product Quality vs. Competitors
Compared to its competitors, Hearst's Product Quality score is rated right above News Corp, and is preceded by Time Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| The New York Times | 4.1/5 |
| The economist | 4/5 |
| BBC | 4/5 |
| Time Inc. | 3.8/5 |
| Hearst | 3.5/5 |
| News Corp | 3.1/5 |
| Meredith | 3/5 |
| Gannett | 2/5 |
| AOL | 1.6/5 |
Unlock Hearst Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hearst Product Quality vs. Competitors data and gain insights into your customers today.
Hearst Pricing
Hearst ROI & Value For Money
3.6/5
Hearst has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearst's overall ROI score rated by its users and customers.
Hearst Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Hearst.
Quick Insights into Hearst ROI
Hearst's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Hearst's ROI score.
Ranked Hearst ROI the Highest
Ranked Hearst ROI the Lowest
Hearst ROI Score by Gender
Female customers rated Hearst's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hearst.
Male
3.3/5
Female
3.4/5
Hearst ROI Score by Ethnicity
Hearst's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hearst.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Hearst ROI Score by Age
Hearst's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hearst.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3.4 | 31-35 | 3.4 |
41-45 4.1 | 41-45 | 4.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Hearst ROI Score by Usage
Hearst's ROI score was rated the highest by customers who have used Hearst's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hearst ROI Score by Industry
Hearst's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hearst Pricing vs. Competitors
Compared to its competitors, Hearst's ROI score is rated right above Time Inc., and is preceded by The New York Times.
| COMPANY | Pricing Score | |
|---|---|---|
| The economist | 4/5 |
| BBC | 3.9/5 |
| The New York Times | 3.9/5 |
| Hearst | 3.6/5 |
| Time Inc. | 3.6/5 |
| News Corp | 3.4/5 |
| Meredith | 3.2/5 |
| Gannett | 1.9/5 |
| AOL | 1.6/5 |
Unlock Hearst ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hearst ROI vs. Competitors data and gain insights into your customers today.
Hearst Customer Satisfaction (CSAT)
Hearst Customer Satisfaction (CSAT) Score
69 / 100
Hearst has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hearst Customer Satisfaction
Hearst's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Hearst's Customer Satisfaction.
Ranked Hearst Customer Satisfaction the Highest
Ranked Hearst Customer Satisfaction the Lowest
Hearst Customer Satisfaction Score by Gender
Male customers rated Hearst's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hearst.
70 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 12% |
60 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
Hearst Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hearst's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hearst.
51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
17%
Very Dissatisfied
19%
CSAT according to Hispanic or Latino
Hearst's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hearst.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Hearst's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hearst.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hearst Customer Satisfaction Score by Age
Hearst's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hearst.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 40% |
Hearst Customer Satisfaction Score by Usage
Hearst's Customer Satisfaction score was rated the highest by customers who have used Hearst's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hearst Customer Satisfaction Score by Industry
Hearst's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hearst Customer Satisfaction Score by Industry",
"text": "Hearst's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Hearst's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hearst's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Hearst's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Hearst Customer Satisfaction vs. Competitors
Compared to its competitors, Hearst's Customer Satisfaction score is rated right above News Corp, and is preceded by The New York Times.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The economist | 81% |
| BBC | 79% |
| Time Inc. | 78% |
| The New York Times | 77% |
| Hearst | 69% |
| News Corp | 55% |
| Meredith | 53% |
| Gannett | 22% |
| AOL | 15% |
Unlock Hearst Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hearst Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Hearst Customer Service
3.6/5
Hearst has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hearst's overall Customer Service score rated by its users and customers.
About Hearst's Customer Service
Address
300 W. 57th Street, New York City, NY 10019
Website
https://www.hearst.com/
Phone Number
1-212-649-2000
Quick Insights into Hearst Customer Service
Hearst's Customer Service score was rated highest by customers who have used Hearst's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Hearst's Customer Service score.
Ranked Hearst Customer Service the Highest
Ranked Hearst Customer Service the Lowest
Hearst Customer Service Score by Gender
Female customers rated Hearst's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hearst.
Male
3.4/5
Female
3.5/5
Hearst Customer Service Score by Ethnicity
Hearst's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hearst.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Hearst Customer Service Score by Age
Hearst's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hearst.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 3.4 | 31-35 | 3.4 |
41-45 4.5 | 41-45 | 4.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Hearst Customer Service Score by Usage
Hearst's Customer Service score was rated the highest by customers who have used Hearst's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hearst Customer Service Score by Industry
Hearst's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hearst Customer Service vs. Competitors
Compared to its competitors, Hearst's Customer Service score is rated right above News Corp, and is preceded by Time Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| The economist | 4.1/5 |
| BBC | 3.8/5 |
| The New York Times | 3.8/5 |
| Time Inc. | 3.7/5 |
| Hearst | 3.6/5 |
| News Corp | 3.3/5 |
| Meredith | 3.2/5 |
| Gannett | 1.7/5 |
| AOL | 1.5/5 |
Unlock Hearst Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hearst Customer Service vs. Competitors data and gain insights into your customers today.
Hearst as an Employer
3.2/5
Hearst has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Hearst scored a 19 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Hearst would recommend the brand to a friend. ENPS measures how likely Hearst employees would recommend working at Hearst to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 38% | Promoters |
|---|---|
| 26% | Passive |
| 36% | Detractors |
