-14
NPS
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Meredith
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About Meredith's Brand
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Meredith CMO
Alysia Borsa
Alysia Borsa serves as the Chief Marketing & Data Officer of Meredith. Alysia started at Meredith in October of 2017. Alysia currently resides in the Greater New York City Area.
Meredith NPS
Meredith's Net Promoter Score (NPS) is a -14 with 34% Promoters, 18% Passives, and 48% Detractors. Net Promoter Score tracks whether Meredith's customers would recommend using the product based on a scale of -100 to 100.
Meredith Overall NPS
| 34% | Promoters |
|---|---|
| 18% | Passives |
| 48% | Detractors |
Meredith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 -18 | Aug 2022 | -18 |
Sep 2022 -11 | Sep 2022 | -11 |
Nov 2022 -11 | Nov 2022 | -11 |
Dec 2022 -15 | Dec 2022 | -15 |
Jan 2023 -18 | Jan 2023 | -18 |
Mar 2023 -21 | Mar 2023 | -21 |
May 2023 -16 | May 2023 | -16 |
Jun 2023 -12 | Jun 2023 | -12 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 -18 | Oct 2023 | -18 |
Feb 2024 -14 | Feb 2024 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meredith NPS by Gender
Male customers rated Meredith's NPS 100 points higher than Female customers.
Male
0
Meredith's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
-100
Meredith's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Meredith NPS by Ethnicity
Meredith's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Meredith NPS by Usage
Meredith's NPS was rated -75 points by customers who have used Meredith's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Meredith Customer Reviews
Out of the 2 Meredith customer reviews 1 was positive and 1 was constructive. Meredith customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Meredith Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Meredith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meredith Customer Loyalty Score by Gender
Male customers rated Meredith's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Meredith.
Male
85%
Yes
Female
40%
Yes
Meredith Customer Loyalty Score by Ethnicity
Meredith's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meredith.
55
out of 100
Caucasian
Meredith Customer Loyalty Score by Usage
Meredith's Customer Loyalty score was rated 55% by customers who have used Meredith's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Meredith Product Quality
3/5
Meredith has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Meredith Product Information
Meredith’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.meredith.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Meredith Product Quality
Meredith's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Meredith's Product Quality.
Ranked Meredith Product Quality the Highest
Ranked Meredith Product Quality the Lowest
Meredith Product Quality Score by Gender
Male customers rated Meredith's Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Meredith.
Male
3.5/5
Female
1.6/5
Meredith Product Quality Score by Ethnicity
Meredith's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meredith.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Meredith Product Quality Score by Usage
Meredith's Product Quality score was rated 1.9 stars by customers who have used Meredith's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Meredith Pricing
Meredith ROI & Value For Money
3.2/5
Meredith has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Meredith ROI
Meredith's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Meredith's ROI score.
Ranked Meredith ROI the Highest
Ranked Meredith ROI the Lowest
Meredith ROI Score by Gender
Male customers rated Meredith's ROI score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Meredith.
Male
3.5/5
Female
1.8/5
Meredith ROI Score by Ethnicity
Meredith's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meredith.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Meredith ROI Score by Usage
Meredith's ROI score was rated 1.9 stars by customers who have used Meredith's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Meredith Customer Satisfaction (CSAT)
Meredith Customer Satisfaction (CSAT) Score
53 / 100
Meredith has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
37%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meredith Customer Satisfaction
Meredith's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Meredith's Customer Satisfaction.
Ranked Meredith Customer Satisfaction the Highest
Meredith Customer Satisfaction Score by Gender
Meredith's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meredith.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Meredith Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meredith's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Meredith.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Meredith Customer Satisfaction Score by Usage
Meredith's Customer Satisfaction score was rated 25 points by customers who have used Meredith's products/services for Less than 1 Year.
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Meredith Customer Service
3.2/5
Meredith has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Meredith's Customer Service
Address
1716 Locust Street, 50309
Website
http://www.meredith.com
Phone Number
1-515-284-3000
Quick Insights into Meredith Customer Service
Meredith's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Meredith's Customer Service score.
Ranked Meredith Customer Service the Highest
Ranked Meredith Customer Service the Lowest
Meredith Customer Service Score by Gender
Male customers rated Meredith's Customer Service score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Meredith.
Male
3.4/5
Female
1.5/5
Meredith Customer Service Score by Ethnicity
Meredith's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meredith.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Meredith Customer Service Score by Usage
Meredith's Customer Service score was rated 1.9 stars by customers who have used Meredith's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Meredith as an Employer
3.2/5
Meredith has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Meredith scored a -14 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Meredith would recommend the brand to a friend. ENPS measures how likely Meredith employees would recommend working at Meredith to a friend.
Net Promoter Score
-14
NPS Score
| 34% | Promoters |
|---|---|
| 18% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 22% | Promoters |
|---|---|
| 26% | Passive |
| 52% | Detractors |
