14
NPS
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Time Inc.
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About Time Inc. Brand
Among its major competitors, Time Inc. is ranked in 7th place for NPS while Forbes Media is 1st, and XO Group Inc. is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Time Inc. Ranking
- #3 / 4 of its competitors
Time Inc. NPS
Time Inc.'s Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Time Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Time Inc. Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Time Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
Jun 2023 -15 | Jun 2023 | -15 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 27 | Sep 2023 | 27 |
Nov 2023 17 | Nov 2023 | 17 |
Jun 2024 7 | Jun 2024 | 7 |
Nov 2024 15 | Nov 2024 | 15 |
How Other Brands Compare
Time Inc. is ranked third for NPS among its competitors. Forbes Media and The New York Times come in first and second, with Meredith coming in at #4.
Time Inc. |  The New York Times |  Meredith |  Forbes Media | |
| Global Ranking | #- | #627 | #- | #- |
| NPS | 14 | 29 | -14 | 67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.49B | $1.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Time Inc. NPS vs. Competitors
Compared to its competitors, Time Inc.'s NPS is rated right above Wall Street Journal, and is preceded by Hearst.
| COMPANY | NPS Score | |
|---|---|---|
| Forbes Media | 67 |
 | XO Group Inc. | 55 |
 | Modern Luxury | 50 |
| The New York Times | 29 |
 | Condé Nast | 24 |
 | Hearst | 19 |
| Time Inc. | 14 |
 | Wall Street Journal | 7 |
| Meredith | -14 |
Time Inc. Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Time Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Time Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Time Inc.'s Customer Loyalty score is rated right above XO Group Inc., and is preceded by Modern Luxury.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Modern Luxury | 100% |
| Time Inc. | 89% |
| XO Group Inc. | 82% |
| The New York Times | 78% |
| Hearst | 74% |
| Wall Street Journal | 73% |
| Condé Nast | 68% |
| Meredith | 59% |
| Forbes Media | 55% |
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Time Inc. Product Quality
3.8/5
Time Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Time Inc. Product Information
Time Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://timeinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Media
Time Inc. Product Quality vs. Competitors
Compared to its competitors, Time Inc.'s Product Quality score is rated right above Condé Nast, and is preceded by The New York Times.
| COMPANY | Product Quality Score | |
|---|---|---|
| Modern Luxury | 5/5 |
| XO Group Inc. | 4.3/5 |
| Forbes Media | 4.1/5 |
| The New York Times | 4.1/5 |
| Time Inc. | 3.8/5 |
| Condé Nast | 3.8/5 |
| Wall Street Journal | 3.5/5 |
| Hearst | 3.5/5 |
| Meredith | 3/5 |
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Time Inc. Pricing
Time Inc. ROI & Value For Money
3.6/5
Time Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Time Inc. Pricing vs. Competitors
Compared to its competitors, Time Inc.'s ROI score is rated right above Wall Street Journal, and is preceded by Hearst.
| COMPANY | Pricing Score | |
|---|---|---|
| Forbes Media | 4.5/5 |
| Modern Luxury | 4.5/5 |
| XO Group Inc. | 3.9/5 |
| The New York Times | 3.9/5 |
| Condé Nast | 3.6/5 |
| Hearst | 3.6/5 |
| Time Inc. | 3.6/5 |
| Wall Street Journal | 3.2/5 |
| Meredith | 3.2/5 |
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Time Inc. Customer Satisfaction (CSAT)
Time Inc. Customer Satisfaction (CSAT) Score
78 / 100
Time Inc. has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
22%
Satisfied
56%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Time Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Time Inc.'s Customer Satisfaction score is rated right above The New York Times, and is preceded by Modern Luxury.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forbes Media | 100% |
| Modern Luxury | 100% |
| Time Inc. | 78% |
| The New York Times | 77% |
| Condé Nast | 70% |
| XO Group Inc. | 69% |
| Hearst | 69% |
| Wall Street Journal | 53% |
| Meredith | 53% |
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Time Inc. Customer Service
3.7/5
Time Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Time Inc.'s Customer Service
Address
3000 University Center Drive, New York City, NY 33612-6408
Website
http://timeinc.com
Phone Number
212-522-1212
Time Inc.'s Social Links
Time Inc. Customer Service vs. Competitors
Compared to its competitors, Time Inc.'s Customer Service score is rated right above Hearst, and is preceded by The New York Times.
| COMPANY | Customer Service Score | |
|---|---|---|
| Forbes Media | 4.7/5 |
| Modern Luxury | 4.5/5 |
| XO Group Inc. | 4.3/5 |
| The New York Times | 3.8/5 |
| Time Inc. | 3.7/5 |
| Hearst | 3.6/5 |
| Condé Nast | 3.5/5 |
| Wall Street Journal | 3.2/5 |
| Meredith | 3.2/5 |
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Time Inc. as an Employer
2.9/5
Time Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Time Inc. scored a 14 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Time Inc. would recommend the brand to a friend. ENPS measures how likely Time Inc. employees would recommend working at Time Inc. to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 27% | Promoters |
|---|---|
| 4% | Passive |
| 69% | Detractors |
