24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Condé Nast
Marketing or Exec? Claim Your Free Account
About Condé Nast's Brand
Cond Nast is a mass media company that publishes magazines, websites, and tablet and smartphone applications.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Condé Nast CMO
Pamela Mann
Pamela Mann serves as the Chief Marketing Officer of Conde Nast. Pamela started at Conde Nast in Apr of 2017. Pamela currently resides in the Greater New York City Area.
Condé Nast NPS
Condé Nast's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Condé Nast's customers would recommend using the product based on a scale of -100 to 100.
Condé Nast Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Condé Nast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 26 | Sep 2024 | 26 |
Oct 2024 26 | Oct 2024 | 26 |
Dec 2024 26 | Dec 2024 | 26 |
Feb 2025 26 | Feb 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 26 | May 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 24 | Aug 2025 | 24 |
Oct 2025 26 | Oct 2025 | 26 |
Nov 2025 24 | Nov 2025 | 24 |
Jan 2026 24 | Jan 2026 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Condé Nast NPS by Gender
Female customers rated Condé Nast's NPS 20 points higher than Male customers.
Male
0
Condé Nast's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
20
Condé Nast's NPS was rated 20 by Female customers on Comparably.
53%
Promoters
14%
Passives
33%
Detractors
Condé Nast NPS by Ethnicity
Condé Nast's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Hispanic or Latino 11 | Hispanic or Latino | 11 |
African American/Black 34 | African American/Black | 34 |
Condé Nast NPS by Age
Condé Nast's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Condé Nast NPS by Usage
Condé Nast's NPS was rated the highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -16 | 5 to 10 Years | -16 |
Over 10 Years 20 | Over 10 Years | 20 |
Condé Nast Customer Reviews
Out of the 4 Condé Nast customer reviews 3 were positive and 1 was constructive. Condé Nast customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Condé Nast Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Condé Nast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Condé Nast Customer Loyalty Score by Gender
Condé Nast's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Condé Nast.
Male
70%
Yes
Female
70%
Yes
Condé Nast Customer Loyalty Score by Ethnicity
Condé Nast's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Condé Nast.
61
out of 100
Caucasian
66
out of 100
Hispanic or Latino
100
out of 100
African American/Black
Condé Nast Customer Loyalty Score by Age
Condé Nast's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Condé Nast.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
Condé Nast Customer Loyalty Score by Usage
Condé Nast's Customer Loyalty score was rated the highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Condé Nast Customer Loyalty Score by Industry
Condé Nast's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Condé Nast Product Quality
3.8/5
Condé Nast has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Condé Nast's overall Product Quality score rated by its users and customers.
Condé Nast Product Information
Condé Nast’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Condé Nast's product the highest. Reviewers from the Tech industry rated Condé Nast the lowest at 3.6.
- Website
- http://www.condenast.com
- Company Size
- 1,001-5,000 Employees
Industry
Content
Media
Mobile App
Sports & Entertainment
Quick Insights into Condé Nast Product Quality
Condé Nast's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Condé Nast's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Condé Nast's Product Quality.
Ranked Condé Nast Product Quality the Highest
Ranked Condé Nast Product Quality the Lowest
Condé Nast Product Quality Score by Gender
Female customers rated Condé Nast's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Condé Nast.
Male
3.9/5
Female
4/5
Condé Nast Product Quality Score by Ethnicity
Condé Nast's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Condé Nast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.3 | African American/Black | 4.3 |
Condé Nast Product Quality Score by Age
Condé Nast's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Condé Nast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.8 | 36-40 | 3.8 |
Condé Nast Product Quality Score by Usage
Condé Nast's Product Quality score was rated the highest by customers who have used Condé Nast's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Condé Nast Product Quality Score by Industry
Condé Nast's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Condé Nast Pricing
Condé Nast ROI & Value For Money
3.6/5
Condé Nast has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Condé Nast's overall ROI score rated by its users and customers.
Condé Nast Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Condé Nast.
Quick Insights into Condé Nast ROI
Condé Nast's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used Condé Nast's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Condé Nast's ROI score.
Ranked Condé Nast ROI the Highest
Ranked Condé Nast ROI the Lowest
Condé Nast ROI Score by Gender
Female customers rated Condé Nast's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Condé Nast.
Male
3.3/5
Female
3.9/5
Condé Nast ROI Score by Ethnicity
Condé Nast's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Condé Nast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4 | African American/Black | 4 |
Condé Nast ROI Score by Age
Condé Nast's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Condé Nast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.3 | 26-30 | 4.3 |
36-40 4.1 | 36-40 | 4.1 |
Condé Nast ROI Score by Usage
Condé Nast's ROI score was rated the highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Condé Nast ROI Score by Industry
Condé Nast's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Condé Nast Customer Satisfaction (CSAT)
Condé Nast Customer Satisfaction (CSAT) Score
70 / 100
Condé Nast has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
39%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Condé Nast Customer Satisfaction
Condé Nast's Customer Satisfaction score was rated highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and rated lowest by customers who have used Condé Nast's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Condé Nast's Customer Satisfaction.
Ranked Condé Nast Customer Satisfaction the Highest
Ranked Condé Nast Customer Satisfaction the Lowest
Condé Nast Customer Satisfaction Score by Gender
Male customers rated Condé Nast's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Condé Nast.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
67 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
Condé Nast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Condé Nast's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Condé Nast.
71 / 100
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Condé Nast's Customer Satisfaction (CSAT) score was rated 71% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Condé Nast.
71 / 100
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
Condé Nast Customer Satisfaction Score by Age
Condé Nast's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Condé Nast.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
Condé Nast Customer Satisfaction Score by Usage
Condé Nast's Customer Satisfaction score was rated the highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Condé Nast Customer Satisfaction Score by Industry
Condé Nast's Customer Satisfaction score was rated 33 points by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Condé Nast Customer Satisfaction Score by Industry",
"text": "Condé Nast's Customer Satisfaction score was rated 33 points by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Condé Nast's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Condé Nast Customer Service
3.5/5
Condé Nast has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Condé Nast's overall Customer Service score rated by its users and customers.
About Condé Nast's Customer Service
Address
4 Times Sq, New York City, NY
Website
http://www.condenast.com
Phone Number
(212) 286-2860
Quick Insights into Condé Nast Customer Service
Condé Nast's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used Condé Nast's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Condé Nast's Customer Service score.
Ranked Condé Nast Customer Service the Highest
Ranked Condé Nast Customer Service the Lowest
Condé Nast Customer Service Score by Gender
Female customers rated Condé Nast's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Condé Nast.
Male
3.1/5
Female
3.7/5
Condé Nast Customer Service Score by Ethnicity
Condé Nast's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Condé Nast.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4 | African American/Black | 4 |
Condé Nast Customer Service Score by Age
Condé Nast's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Condé Nast.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
36-40 4 | 36-40 | 4 |
Condé Nast Customer Service Score by Usage
Condé Nast's Customer Service score was rated the highest by customers who have used Condé Nast's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Condé Nast Customer Service Score by Industry
Condé Nast's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Condé Nast as an Employer
3.2/5
Condé Nast has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Condé Nast scored a 24 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Condé Nast would recommend the brand to a friend. ENPS measures how likely Condé Nast employees would recommend working at Condé Nast to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 29% | Promoters |
|---|---|
| 29% | Passive |
| 42% | Detractors |
