67
NPS
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Brand Page
Forbes Media
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About Forbes Media's Brand
Forbes Media offers media and branding services focused on business, investing, technology, leadership, and lifestyle segments.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Forbes Media NPS
Forbes Media's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Forbes Media's customers would recommend using the product based on a scale of -100 to 100.
Forbes Media Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Forbes Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forbes Media Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Forbes Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forbes Media Product Quality
4.1/5
Forbes Media has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Forbes Media's overall Product Quality score rated by its users and customers.
Forbes Media Product Information
Forbes Media’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.forbesmedia.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Forbes Media Pricing
Forbes Media ROI & Value For Money
4.5/5
Forbes Media has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Forbes Media Customer Satisfaction (CSAT)
Forbes Media Customer Satisfaction (CSAT) Score
100 / 100
Forbes Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forbes Media Customer Service
4.7/5
Forbes Media has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Forbes Media's Customer Service
Address
60 Fifth Avenue Front 1, New York City, NY 10011-8868
Website
http://www.forbesmedia.com/
Phone Number
2122065199
Forbes Media as an Employer
3.3/5
Forbes Media has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Forbes Media scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Forbes Media would recommend the brand to a friend. ENPS measures how likely Forbes Media employees would recommend working at Forbes Media to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
