-59
NPS
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Gannett
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About Gannett's Brand
Brand at a Glance
59%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Gannett CMO
Andrew Yost
Andrew Yost serves as the Chief Marketing Officer of Gannett. Andrew started at Gannett in May of 2015. Andrew currently resides in the Washington D.C. Metro Area.
Gannett NPS
Gannett's Net Promoter Score (NPS) is a -59 with 16% Promoters, 9% Passives, and 75% Detractors. Net Promoter Score tracks whether Gannett's customers would recommend using the product based on a scale of -100 to 100.
Gannett Overall NPS
| 16% | Promoters |
|---|---|
| 9% | Passives |
| 75% | Detractors |
Gannett NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -65 | Oct 2023 | -65 |
Nov 2023 -65 | Nov 2023 | -65 |
Jan 2024 -64 | Jan 2024 | -64 |
Feb 2024 -64 | Feb 2024 | -64 |
May 2024 -64 | May 2024 | -64 |
Jun 2024 -65 | Jun 2024 | -65 |
Jul 2024 -65 | Jul 2024 | -65 |
Oct 2024 -63 | Oct 2024 | -63 |
Feb 2025 -61 | Feb 2025 | -61 |
Mar 2025 -61 | Mar 2025 | -61 |
Oct 2025 -61 | Oct 2025 | -61 |
Dec 2025 -59 | Dec 2025 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gannett NPS by Gender
Female customers rated Gannett's NPS 11 points higher than Male customers.
Male
-84
Gannett's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-73
Gannett's NPS was rated -73 by Female customers on Comparably.
9%
Promoters
9%
Passives
82%
Detractors
Gannett NPS by Ethnicity
Gannett's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Gannett NPS by Age
Gannett's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Gannett NPS by Usage
Gannett's NPS was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -92 | Over 10 Years | -92 |
Gannett Customer Reviews
Out of the 6 Gannett customer reviews 0 were positive and 6 were constructive. Gannett customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Gannett Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Gannett users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gannett Customer Loyalty Score by Gender
Female customers rated Gannett's Customer Loyalty score 2% higher than Male customers.
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Male
65%
Yes
Female
67%
Yes
Gannett Customer Loyalty Score by Ethnicity
Gannett's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gannett.
58
out of 100
Caucasian
55
out of 100
Other
Gannett Customer Loyalty Score by Age
Gannett's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 55% | 61-65 | 55% |
66+ 70% | 66+ | 70% |
Gannett Customer Loyalty Score by Usage
Gannett's Customer Loyalty score was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Gannett Customer Loyalty Score by Industry
Gannett's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Gannett Product Quality
2/5
Gannett has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Gannett Product Information
Gannett’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Gannett's product the highest. Reviewers from the Tech industry rated Gannett the lowest at 1.5.
- Website
- http://gannett.com
- Company Size
- 1,001-5,000 Employees
Industry
Media
Quick Insights into Gannett Product Quality
Gannett's Product Quality score was rated highest by customers who have used Gannett's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Gannett Product Quality the Highest
Ranked Gannett Product Quality the Lowest
Gannett Product Quality Score by Gender
Gannett's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Gannett Product Quality Score by Ethnicity
Gannett's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gannett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Gannett Product Quality Score by Age
Gannett's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gannett.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Gannett Product Quality Score by Usage
Gannett's Product Quality score was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gannett Product Quality Score by Industry
Gannett's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Gannett Pricing
Gannett ROI & Value For Money
1.9/5
Gannett has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Gannett Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Gannett.
Quick Insights into Gannett ROI
Gannett's ROI score was rated highest by customers who have used Gannett's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Gannett ROI the Highest
Ranked Gannett ROI the Lowest
Gannett ROI Score by Gender
Gannett's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Gannett ROI Score by Ethnicity
Gannett's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gannett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Gannett ROI Score by Age
Gannett's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gannett.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Gannett ROI Score by Usage
Gannett's ROI score was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gannett ROI Score by Industry
Gannett's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Gannett Customer Satisfaction (CSAT)
Gannett Customer Satisfaction (CSAT) Score
22 / 100
Gannett has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
12%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gannett Customer Satisfaction
Gannett's Customer Satisfaction score was rated highest by customers who have used Gannett's products/services for 1 to 2 Years, and rated lowest by customers who have used Gannett's products/services for Less than 1 Year.
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Ranked Gannett Customer Satisfaction the Highest
Ranked Gannett Customer Satisfaction the Lowest
Gannett Customer Satisfaction Score by Gender
Female customers rated Gannett's Customer Satisfaction score 2 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
Gannett Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gannett's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
86%
CSAT according to Other
Gannett's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Gannett Customer Satisfaction Score by Age
Gannett's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 11% |
Gannett Customer Satisfaction Score by Usage
Gannett's Customer Satisfaction score was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Gannett Customer Service
1.7/5
Gannett has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Gannett's Customer Service
Address
22107
Website
http://gannett.com
Phone Number
1-703-854-6000
Gannett's Social Links
Quick Insights into Gannett Customer Service
Gannett's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Gannett Customer Service the Highest
Ranked Gannett Customer Service the Lowest
Gannett Customer Service Score by Gender
Gannett's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Gannett Customer Service Score by Ethnicity
Gannett's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gannett.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Gannett Customer Service Score by Age
Gannett's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gannett.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Gannett Customer Service Score by Usage
Gannett's Customer Service score was rated the highest by customers who have used Gannett's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gannett Customer Service Score by Industry
Gannett's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Gannett scored a -59 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Gannett would recommend the brand to a friend. ENPS measures how likely Gannett employees would recommend working at Gannett to a friend.
Net Promoter Score
-59
NPS Score
| 16% | Promoters |
|---|---|
| 9% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 21% | Promoters |
|---|---|
| 14% | Passive |
| 65% | Detractors |
