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ViacomCBS is

Ranked

#34

Media and Entertainment Brands

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ViacomCBS

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ViacomCBS is ranked #34 in Media and Entertainment Brands

About ViacomCBS' Brand

Viacom Inc. is an American multinational mass media conglomerate company with interests primarily in film and television ViacomCBS’s brand is ranked #228 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ViacomCBS. When compared to other organizations within the Media and Entertainment industry, ViacomCBS is ranked #34. Among its major competitors, ViacomCBS is ranked in 3rd place for NPS while Netflix is 1st, and The Walt Disney Company is 2nd. Overall, ViacomCBS has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

73%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

ViacomCBS CMO

Kerry Taylor

Ms. Kerry Taylor has been Chief Marketing Officer of UK Operations at Viacom, Inc. since March 2015.

ViacomCBS Ranking

^#34 in Media and Entertainment
^#3 / 4 of its competitors

ViacomCBS NPS

ViacomCBS's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether ViacomCBS's customers would recommend using the product based on a scale of -100 to 100.

ViacomCBS Overall NPS

NPS

55%	Promoters
17%	Passives
28%	Detractors

ViacomCBS NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 28	Dec 2023	28
Jan 2024 30	Jan 2024	30
Feb 2024 28	Feb 2024	28
Mar 2024 28	Mar 2024	28
Apr 2024 27	Apr 2024	27
May 2024 27	May 2024	27
Jun 2024 28	Jun 2024	28
Jul 2024 28	Jul 2024	28
Aug 2024 28	Aug 2024	28
Jan 2025 25	Jan 2025	25
Mar 2025 27	Mar 2025	27
Jun 2025 27	Jun 2025	27

How Other Brands Compare

ViacomCBS is ranked third for NPS among its competitors. Netflix and The Walt Disney Company come in first and second, with Comcast coming in at #4.

	ViacomCBS	Netflix	The Walt Disney Company	Comcast
Global Ranking	#228	#4	#13	#-
NPS	27	43	38	-31
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Negative
Valuation Updated every 24 hours for public companies	-	$230.47B	$343.03B	$249.98B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ViacomCBS NPS by Gender

Female customers rated ViacomCBS's NPS 20 points higher than Male customers.

Male

ViacomCBS's NPS was rated 20 by Male customers on Comparably.

48%

Promoters

24%

Passives

28%

Detractors

Female

ViacomCBS's NPS was rated 40 by Female customers on Comparably.

63%

Promoters

14%

Passives

23%

Detractors

ViacomCBS NPS by Ethnicity

ViacomCBS's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 31	Caucasian	31
Hispanic or Latino 60	Hispanic or Latino	60
African American/Black 11	African American/Black	11
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other 50	Other	50

ViacomCBS NPS by Age

ViacomCBS's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

43%

36%

21%

26-30

75%

25%

31-35

44%

23%

33%

36-40

80%

20%

41-45

60%

40%

51-55

67%

33%

56-60

50%

17%

33%

66+

50%

ViacomCBS NPS by Usage

ViacomCBS's NPS was rated the highest by customers who have used ViacomCBS's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 60	Less than 1 Year	60
1 to 2 Years -38	1 to 2 Years	-38
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 45	5 to 10 Years	45
Over 10 Years 30	Over 10 Years	30

ViacomCBS NPS vs. Competitors

Compared to its competitors, ViacomCBS's NPS is rated right above Twenty-First Century Fox, and is preceded by The Walt Disney Company.

COMPANY		NPS Score
	Netflix	43
	The Walt Disney Company	38
	ViacomCBS	27
	Twenty-First Century Fox	0
	Selectus Pty Limited	N/A
	Comcast	-31

ViacomCBS NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, ViacomCBS's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	ViacomCBS	27
	Instagram	21

ViacomCBS Customer Reviews

Out of the 10 ViacomCBS customer reviews 9 were positive and 1 was constructive. ViacomCBS customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

ViacomCBS Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of ViacomCBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

ViacomCBS Customer Loyalty Score by Gender

Female customers rated ViacomCBS's Customer Loyalty score 14% higher than Male customers.

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Male

78%

Yes

Female

92%

Yes

ViacomCBS Customer Loyalty Score by Ethnicity

ViacomCBS's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

ViacomCBS Customer Loyalty Score by Age

ViacomCBS's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ViacomCBS.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 94%	18-25	94%
26-30 55%	26-30	55%
31-35 50%	31-35	50%
36-40 100%	36-40	100%
41-45 100%	41-45	100%
51-55 70%	51-55	70%
56-60 100%	56-60	100%
66+ 85%	66+	85%

ViacomCBS Customer Loyalty Score by Usage

ViacomCBS's Customer Loyalty score was rated the highest by customers who have used ViacomCBS's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	78%
2 to 5 Years	85%
5 to 10 Years	80%
Over 10 Years	81%

ViacomCBS Customer Loyalty Score by Industry

ViacomCBS's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Media and Entertainment industry customers.

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Tech	100%
Accounting	89%
Aerospace and Aviation	40%
Architecture and Planning	100%
Arts and Entertainment	64%
Media and Entertainment	33%

ViacomCBS Customer Loyalty vs. Competitors

Compared to its competitors, ViacomCBS's Customer Loyalty score is rated right above Comcast, and is preceded by The Walt Disney Company.

COMPANY		Customer Loyalty Score
	Netflix	87%
	The Walt Disney Company	83%
	ViacomCBS	73%
	Comcast	72%
	Twenty-First Century Fox	55%
	Selectus Pty Limited	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, ViacomCBS's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	ViacomCBS	73%

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ViacomCBS Product Quality

3.7/5

ViacomCBS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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ViacomCBS Product Information

ViacomCBS’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ViacomCBS's product the highest. Reviewers from the Arts and Entertainment industry rated ViacomCBS the lowest at 3.4.

Website: https://www.viacomcbs.com/

Company Size: 1,001-5,000 Employees

Industry

Content

Media

Sports & Entertainment

Quick Insights into ViacomCBS Product Quality

ViacomCBS's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked ViacomCBS Product Quality the Highest

Tech	4.9
26-30	4.7
Hispanic or Latino	4.6

Ranked ViacomCBS Product Quality the Lowest

2 to 5 Years	3.6
66+	3.6
Arts and Entertainment	3.4

ViacomCBS Product Quality Score by Gender

Female customers rated ViacomCBS's Product Quality score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

ViacomCBS Product Quality Score by Ethnicity

ViacomCBS's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.3	Other	4.3

ViacomCBS Product Quality Score by Age

ViacomCBS's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.7	26-30	4.7
31-35 3.9	31-35	3.9
36-40 4.5	36-40	4.5
41-45 4.1	41-45	4.1
51-55 4.1	51-55	4.1
56-60 4.1	56-60	4.1
66+ 3.6	66+	3.6

ViacomCBS Product Quality Score by Usage

ViacomCBS's Product Quality score was rated the highest by customers who have used ViacomCBS's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.6
1 to 2 Years	4
2 to 5 Years	3.6
5 to 10 Years	4.4
Over 10 Years	3.9

ViacomCBS Product Quality Score by Industry

ViacomCBS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.9
Accounting	3.8
Aerospace and Aviation	3.5
Architecture and Planning	4.3
Arts and Entertainment	3.4
Media and Entertainment	3.9

ViacomCBS Product Quality vs. Competitors

Compared to its competitors, ViacomCBS's Product Quality score is rated right above Comcast, and is preceded by The Walt Disney Company.

COMPANY		Product Quality Score
	Twenty-First Century Fox	4.5/5
	Netflix	4.2/5
	The Walt Disney Company	4.1/5
	ViacomCBS	3.7/5
	Comcast	2.5/5
	Selectus Pty Limited	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, ViacomCBS's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	ViacomCBS	3.7/5
	Instagram	3.7/5

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ViacomCBS Pricing

ViacomCBS ROI & Value For Money

3.8/5

ViacomCBS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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ViacomCBS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from ViacomCBS.

Quick Insights into ViacomCBS ROI

ViacomCBS's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.

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Ranked ViacomCBS ROI the Highest

36-40	4.8
Tech	4.7
Less than 1 Year	4.5

Ranked ViacomCBS ROI the Lowest

1 to 2 Years	3.4
Aerospace and Aviation	3.3
66+	2.9

ViacomCBS ROI Score by Gender

Female customers rated ViacomCBS's ROI score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

ViacomCBS ROI Score by Ethnicity

ViacomCBS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.3	Other	4.3

ViacomCBS ROI Score by Age

ViacomCBS's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.1	26-30	4.1
31-35 4	31-35	4
36-40 4.8	36-40	4.8
41-45 4.2	41-45	4.2
51-55 4.1	51-55	4.1
56-60 3.6	56-60	3.6
66+ 2.9	66+	2.9

ViacomCBS ROI Score by Usage

ViacomCBS's ROI score was rated the highest by customers who have used ViacomCBS's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	3.4
2 to 5 Years	3.7
5 to 10 Years	4.1
Over 10 Years	3.9

ViacomCBS ROI Score by Industry

ViacomCBS's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.7
Accounting	3.5
Aerospace and Aviation	3.3
Architecture and Planning	4.5
Arts and Entertainment	3.6
Media and Entertainment	3.4

ViacomCBS Pricing vs. Competitors

Compared to its competitors, ViacomCBS's ROI score is rated right above The Walt Disney Company, and is preceded by Netflix.

COMPANY		Pricing Score
	Netflix	4/5
	ViacomCBS	3.8/5
	The Walt Disney Company	3.7/5
	Twenty-First Century Fox	2.5/5
	Comcast	2.1/5
	Selectus Pty Limited	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, ViacomCBS's ROI score is rated right above Rockstar Games, and is preceded by Apple.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	ViacomCBS	3.8/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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ViacomCBS Customer Satisfaction (CSAT)

ViacomCBS Customer Satisfaction (CSAT) Score

76 / 100

ViacomCBS has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	45%
Satisfied	31%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	5%

Very Satisfied

45%

Satisfied

31%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ViacomCBS Customer Satisfaction

ViacomCBS's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked ViacomCBS Customer Satisfaction the Highest

26-30	100%
5 to 10 Years	100%
Tech	100%

Ranked ViacomCBS Customer Satisfaction the Lowest

2 to 5 Years	50%
66+	50%
Arts and Entertainment	40%

ViacomCBS Customer Satisfaction Score by Gender

Female customers rated ViacomCBS's Customer Satisfaction score 4 points higher than Male customers.

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69 / 100

Male

	Very Satisfied	44%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	19%
	Dissatisfied	6%
	Very Dissatisfied	6%

73 / 100

Female

	Very Satisfied	64%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	18%
	Dissatisfied	9%
	Very Dissatisfied	0%

ViacomCBS Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ViacomCBS' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	42%
Satisfied	25%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	16%
Very Dissatisfied	0%

Very Satisfied

42%

Satisfied

25%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

16%

Very Dissatisfied

CSAT according to Hispanic or Latino

ViacomCBS' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

ViacomCBS' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

16%

CSAT according to Asian or Pacific Islander

ViacomCBS' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

ViacomCBS' Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	72%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

72%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

ViacomCBS Customer Satisfaction Score by Age

ViacomCBS's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

60%

26-30

100%

31-35

83%

36-40

60%

56-60

100%

66+

50%

ViacomCBS Customer Satisfaction Score by Usage

ViacomCBS's Customer Satisfaction score was rated the highest by customers who have used ViacomCBS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	75
2 to 5 Years	50
5 to 10 Years	100
Over 10 Years	67

ViacomCBS Customer Satisfaction Score by Industry

ViacomCBS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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{
	"title": "ViacomCBS Customer Satisfaction Score by Industry",
	"text": "ViacomCBS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ViacomCBS's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
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			"score": 57,
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			"scoreClassName": "",
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			"scoreClassName": "",
			"scoreLabel": 40
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}

Tech	100
Accounting	57
Arts and Entertainment	40

ViacomCBS Customer Satisfaction vs. Competitors

Compared to its competitors, ViacomCBS's Customer Satisfaction score is rated right above Comcast, and is preceded by The Walt Disney Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Twenty-First Century Fox	100%
	Netflix	85%
	The Walt Disney Company	77%
	ViacomCBS	76%
	Comcast	27%
	Selectus Pty Limited	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, ViacomCBS's Customer Satisfaction score is rated right above Rockstar Games, and is preceded by The Walt Disney Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	ViacomCBS	76%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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ViacomCBS Customer Service

3.8/5

ViacomCBS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About ViacomCBS's Customer Service

Address

Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, New York City, NY 560045

Website

https://www.viacomcbs.com/

Phone Number

1-212-846-6700

Quick Insights into ViacomCBS Customer Service

ViacomCBS's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 66+.

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Ranked ViacomCBS Customer Service the Highest

Tech	4.8
36-40	4.7
Less than 1 Year	4.7

Ranked ViacomCBS Customer Service the Lowest

Arts and Entertainment	3.5
1 to 2 Years	3.4
66+	2.9

ViacomCBS Customer Service Score by Gender

Female customers rated ViacomCBS's Customer Service score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

ViacomCBS Customer Service Score by Ethnicity

ViacomCBS's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.4	Other	4.4

ViacomCBS Customer Service Score by Age

ViacomCBS's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 4.4	26-30	4.4
31-35 4	31-35	4
36-40 4.7	36-40	4.7
41-45 4.1	41-45	4.1
51-55 4.5	51-55	4.5
56-60 3.7	56-60	3.7
66+ 2.9	66+	2.9

ViacomCBS Customer Service Score by Usage

ViacomCBS's Customer Service score was rated the highest by customers who have used ViacomCBS's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.7
1 to 2 Years	3.4
2 to 5 Years	3.8
5 to 10 Years	4.3
Over 10 Years	3.9

ViacomCBS Customer Service Score by Industry

ViacomCBS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.8
Accounting	3.5
Aerospace and Aviation	3.5
Architecture and Planning	4.6
Arts and Entertainment	3.5
Media and Entertainment	3.6

ViacomCBS Customer Service vs. Competitors

Compared to its competitors, ViacomCBS's Customer Service score is rated right above Twenty-First Century Fox, and is preceded by Netflix.

COMPANY		Customer Service Score
	The Walt Disney Company	4.1/5
	Netflix	4/5
	ViacomCBS	3.8/5
	Twenty-First Century Fox	3.7/5
	Comcast	2.2/5
	Selectus Pty Limited	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, ViacomCBS's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	ViacomCBS	3.8/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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ViacomCBS as an Employer

3.2/5

ViacomCBS has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of ViacomCBS

Robert Bakish

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ViacomCBS scored a 27 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of ViacomCBS would recommend the brand to a friend. ENPS measures how likely ViacomCBS employees would recommend working at ViacomCBS to a friend.

Net Promoter Score

NPS Score

55%	Promoters
17%	Passive
28%	Detractors

Employee Net Promoter Score

-14

eNPS Score

32%	Promoters
22%	Passive
46%	Detractors

Global Ranking Snapshot

ViacomCBS is ranked #228 in the Global Top 100 Brands. It ranks just behind Thomson Reuters and just ahead of Mayo Clinic.

RANK			INDUSTRY
226	Discovery Communications	David Zaslav	Media and Entertainment
227	Thomson Reuters	Steve Hasker	Business and Consumer Services
228	ViacomCBS	Robert Bakish	Media and Entertainment
229	Mayo Clinic	Dr. Gianrico Farrugia	Health and Wellness
230	Marketo	Steve Lucas	Tech
231	Under Armour	Kevin Plank	Fashion and Beauty
232	Ulta Beauty	Dave Kimbell	Retail

Media and Entertainment Ranking Snapshot

ViacomCBS is ranked #34 in the Media and Entertainment Industry. It ranks just behind Discovery Communications and just ahead of QVC.

RANK		Location
32	HubSpot	Cambridge, MA
33	Discovery Communications	Silver Spring, MD
34	ViacomCBS	New York City, NY
35	QVC	West Chester, PA
36	Discord	San Francisco, CA
37	iHeartMedia	San Antonio, TX
38	Univision