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NPS
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Twenty-First Century Fox
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About Twenty-First Century Fox's Brand
Twenty-First Century Fox operates as a media and entertainment firm. Among its major competitors, Twenty-First Century Fox is ranked in 4th place for NPS while Netflix is 1st, and The Walt Disney Company is 2nd.Their current market cap is $19.59B
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
2.5/5
Pricing
3.7/5
Customer Service
Twenty-First Century Fox Ranking
- #4 / 4 of its competitors
Twenty-First Century Fox NPS
Twenty-First Century Fox's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Twenty-First Century Fox's customers would recommend using the product based on a scale of -100 to 100.
Twenty-First Century Fox Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Twenty-First Century Fox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2024 33 | Apr 2024 | 33 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Twenty-First Century Fox is ranked #4 for NPS among its competitors. Netflix and The Walt Disney Company come in first and second, with News Corp coming in at third. Among those competitors, it is the third most valued company behind The Walt Disney Company.
Twenty-First Century Fox |  Netflix |  The Walt Disney Company |  News Corp | |
| Global Ranking | #- | #4 | #13 | #- |
| NPS | 0 | 43 | 38 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $19.59B | $230.47B | $343.03B | $14.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twenty-First Century Fox NPS vs. Competitors
Compared to its competitors, Twenty-First Century Fox's NPS is rated right above Selectus Pty Limited, and is preceded by News Corp.
| COMPANY | NPS Score | |
|---|---|---|
| Netflix | 43 |
| The Walt Disney Company | 38 |
| News Corp | 6 |
| Twenty-First Century Fox | 0 |
 | Selectus Pty Limited | N/A |
Twenty-First Century Fox Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Twenty-First Century Fox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Twenty-First Century Fox Customer Loyalty vs. Competitors
Compared to its competitors, Twenty-First Century Fox's Customer Loyalty score is rated right above Selectus Pty Limited, and is preceded by News Corp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Netflix | 87% |
| The Walt Disney Company | 83% |
| News Corp | 74% |
| Twenty-First Century Fox | 55% |
| Selectus Pty Limited | N/A |
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Twenty-First Century Fox Product Quality
4.5/5
Twenty-First Century Fox has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Twenty-First Century Fox Product Information
Twenty-First Century Fox’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.21cf.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Twenty-First Century Fox Product Quality vs. Competitors
Compared to its competitors, Twenty-First Century Fox's Product Quality score is rated right above Netflix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Twenty-First Century Fox | 4.5/5 |
| Netflix | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| News Corp | 3.1/5 |
| Selectus Pty Limited | N/A |
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Twenty-First Century Fox Pricing
Twenty-First Century Fox ROI & Value For Money
2.5/5
Twenty-First Century Fox has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Twenty-First Century Fox Pricing vs. Competitors
Compared to its competitors, Twenty-First Century Fox's ROI score is rated right above Selectus Pty Limited, and is preceded by News Corp.
| COMPANY | Pricing Score | |
|---|---|---|
| Netflix | 4/5 |
| The Walt Disney Company | 3.7/5 |
| News Corp | 3.4/5 |
| Twenty-First Century Fox | 2.5/5 |
| Selectus Pty Limited | N/A |
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Twenty-First Century Fox Customer Satisfaction (CSAT)
Twenty-First Century Fox Customer Satisfaction (CSAT) Score
100 / 100
Twenty-First Century Fox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Twenty-First Century Fox Customer Satisfaction vs. Competitors
Compared to its competitors, Twenty-First Century Fox's Customer Satisfaction score is rated right above Netflix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Twenty-First Century Fox | 100% |
| Netflix | 85% |
| The Walt Disney Company | 77% |
| News Corp | 55% |
| Selectus Pty Limited | 0% |
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Twenty-First Century Fox Customer Service
3.7/5
Twenty-First Century Fox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Twenty-First Century Fox's Customer Service
Address
York, NY
Website
http://www.21cf.com/
Twenty-First Century Fox Customer Service vs. Competitors
Compared to its competitors, Twenty-First Century Fox's Customer Service score is rated right above News Corp, and is preceded by Netflix.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Walt Disney Company | 4.1/5 |
| Netflix | 4/5 |
| Twenty-First Century Fox | 3.7/5 |
| News Corp | 3.3/5 |
| Selectus Pty Limited | N/A |
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Twenty-First Century Fox as an Employer
4.1/5
Twenty-First Century Fox has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Twenty-First Century Fox
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Twenty-First Century Fox scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Twenty-First Century Fox would recommend the brand to a friend. ENPS measures how likely Twenty-First Century Fox employees would recommend working at Twenty-First Century Fox to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
