-33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Providence Health & Services
Marketing or Exec? Claim Your Free Account
About Providence Health & Services' Brand
As the third largest not-for-profit health system in the United States Among its major competitors, Providence Health & Services is ranked in 5th place for NPS while Stanford health care is 1st, and Mayo Clinic is 2nd. Overall, Providence Health & Services has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.21B
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Providence Health & Services CMO
Nancy Franklin
Nancy Franklin serves as the Chief Marketing & Communications Officer, Southern California Region of Providence Health & Services. Nancy started at Providence Health & Services in June of 2008. Nancy currently resides in the Greater Los Angeles Area.
Providence Health & Services Ranking
- #4 / 4 of its competitors
Providence Health & Services NPS
Providence Health & Services's Net Promoter Score (NPS) is a -33 with 23% Promoters, 21% Passives, and 56% Detractors. Net Promoter Score tracks whether Providence Health & Services's customers would recommend using the product based on a scale of -100 to 100.
Providence Health & Services Overall NPS
| 23% | Promoters |
|---|---|
| 21% | Passives |
| 56% | Detractors |
Providence Health & Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -32 | Sep 2023 | -32 |
Oct 2023 -32 | Oct 2023 | -32 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -34 | Jan 2024 | -34 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -30 | Apr 2024 | -30 |
May 2024 -33 | May 2024 | -33 |
Jun 2024 -33 | Jun 2024 | -33 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -35 | Feb 2025 | -35 |
Aug 2025 -34 | Aug 2025 | -34 |
How Other Brands Compare
Providence Health & Services is ranked #4 for NPS among its competitors. Stanford health care and Mayo Clinic come in first and second, with Molina Healthcare coming in at third. Among those competitors, it is the third most valued company behind Molina Healthcare.
Providence Health & Services |  Mayo Clinic |  Molina Healthcare |  Stanford health care | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | -33 | 18 | -19 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.21B | $156.98M | $13.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Providence Health & Services NPS by Gender
Male customers rated Providence Health & Services's NPS 53 points higher than Female customers.
Male
-14
Providence Health & Services's NPS was rated -14 by Male customers on Comparably.
33%
Promoters
20%
Passives
47%
Detractors
Female
-67
Providence Health & Services's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Providence Health & Services NPS by Ethnicity
Providence Health & Services's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Providence Health & Services NPS by Age
Providence Health & Services's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Providence Health & Services NPS by Usage
Providence Health & Services's NPS was rated the highest by customers who have used Providence Health & Services's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
5 to 10 Years -56 | 5 to 10 Years | -56 |
Over 10 Years -25 | Over 10 Years | -25 |
Providence Health & Services NPS vs. Competitors
Compared to its competitors, Providence Health & Services's NPS is rated right above Catholic Health Initiatives, and is preceded by DIGNITY HEALTH.
| COMPANY | NPS Score | |
|---|---|---|
| Stanford health care | 20 |
| Mayo Clinic | 18 |
| Molina Healthcare | -19 |
 | DIGNITY HEALTH | -25 |
| Providence Health & Services | -33 |
 | Catholic Health Initiatives | -58 |
Providence Health & Services Customer Reviews
Out of the 6 Providence Health & Services customer reviews 2 were positive and 4 were constructive. Providence Health & Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Providence Health & Services Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Providence Health & Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Providence Health & Services Customer Loyalty Score by Gender
Female customers rated Providence Health & Services's Customer Loyalty score 23% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Providence Health & Services.
Male
52%
Yes
Female
75%
Yes
Providence Health & Services Customer Loyalty Score by Ethnicity
Providence Health & Services's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Providence Health & Services.
55
out of 100
Caucasian
10
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Providence Health & Services Customer Loyalty Score by Age
Providence Health & Services's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Providence Health & Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 55% | 26-30 | 55% |
36-40 70% | 36-40 | 70% |
41-45 40% | 41-45 | 40% |
61-65 40% | 61-65 | 40% |
66+ 73% | 66+ | 73% |
Providence Health & Services Customer Loyalty Score by Usage
Providence Health & Services's Customer Loyalty score was rated the highest by customers who have used Providence Health & Services's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Providence Health & Services Customer Loyalty Score by Industry
Providence Health & Services's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Providence Health & Services Customer Loyalty vs. Competitors
Compared to its competitors, Providence Health & Services's Customer Loyalty score is rated right above Catholic Health Initiatives, and is preceded by Stanford health care.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| Molina Healthcare | 75% |
| Stanford health care | 74% |
| Providence Health & Services | 65% |
| Catholic Health Initiatives | 65% |
| DIGNITY HEALTH | 57% |
Unlock Providence Health & Services Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Providence Health & Services Customer Loyalty vs. Competitors data and gain insights into your customers today.
Providence Health & Services Product Quality
2.9/5
Providence Health & Services has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Providence Health & Services' overall Product Quality score rated by its users and customers.
Providence Health & Services Product Information
Providence Health & Services’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Providence Health & Services's product the highest. Reviewers from the Architecture and Planning industry rated Providence Health & Services the lowest at 2.3.
- Website
- http://www2.providence.org
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Providence Health & Services Product Quality
Providence Health & Services's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Providence Health & Services' Product Quality.
Ranked Providence Health & Services Product Quality the Highest
Ranked Providence Health & Services Product Quality the Lowest
Providence Health & Services Product Quality Score by Gender
Female customers rated Providence Health & Services's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Providence Health & Services.
Male
2.2/5
Female
2.7/5
Providence Health & Services Product Quality Score by Ethnicity
Providence Health & Services's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Providence Health & Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Providence Health & Services Product Quality Score by Age
Providence Health & Services's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Providence Health & Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.6 | 26-30 | 2.6 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.6 | 41-45 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Providence Health & Services Product Quality Score by Usage
Providence Health & Services's Product Quality score was rated the highest by customers who have used Providence Health & Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Providence Health & Services Product Quality Score by Industry
Providence Health & Services's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Providence Health & Services Product Quality vs. Competitors
Compared to its competitors, Providence Health & Services's Product Quality score is rated right above DIGNITY HEALTH, and is preceded by Molina Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| Stanford health care | 3.6/5 |
| Molina Healthcare | 2.9/5 |
| Providence Health & Services | 2.9/5 |
| DIGNITY HEALTH | 2.9/5 |
| Catholic Health Initiatives | 2.7/5 |
Unlock Providence Health & Services Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Providence Health & Services Product Quality vs. Competitors data and gain insights into your customers today.
Providence Health & Services Pricing
Providence Health & Services ROI & Value For Money
2.6/5
Providence Health & Services has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Providence Health & Services' overall ROI score rated by its users and customers.
Providence Health & Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Providence Health & Services.
Quick Insights into Providence Health & Services ROI
Providence Health & Services's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Providence Health & Services' ROI score.
Ranked Providence Health & Services ROI the Highest
Ranked Providence Health & Services ROI the Lowest
Providence Health & Services ROI Score by Gender
Male customers rated Providence Health & Services's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Providence Health & Services.
Male
2.4/5
Female
2.1/5
Providence Health & Services ROI Score by Ethnicity
Providence Health & Services's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Providence Health & Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Providence Health & Services ROI Score by Age
Providence Health & Services's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Providence Health & Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 2.6 | 26-30 | 2.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 1.9 | 41-45 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Providence Health & Services ROI Score by Usage
Providence Health & Services's ROI score was rated the highest by customers who have used Providence Health & Services's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Providence Health & Services ROI Score by Industry
Providence Health & Services's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Providence Health & Services Pricing vs. Competitors
Compared to its competitors, Providence Health & Services's ROI score is rated right above Catholic Health Initiatives, and is preceded by DIGNITY HEALTH.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| Stanford health care | 3.3/5 |
| Molina Healthcare | 2.9/5 |
| DIGNITY HEALTH | 2.6/5 |
| Providence Health & Services | 2.6/5 |
| Catholic Health Initiatives | 2/5 |
Unlock Providence Health & Services ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Providence Health & Services ROI vs. Competitors data and gain insights into your customers today.
Providence Health & Services Customer Satisfaction (CSAT)
Providence Health & Services Customer Satisfaction (CSAT) Score
45 / 100
Providence Health & Services has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
18%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Providence Health & Services Customer Satisfaction
Providence Health & Services's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Providence Health & Services' Customer Satisfaction.
Ranked Providence Health & Services Customer Satisfaction the Highest
Ranked Providence Health & Services Customer Satisfaction the Lowest
Providence Health & Services Customer Satisfaction Score by Gender
Male customers rated Providence Health & Services's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Providence Health & Services.
50 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 42% |
39 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 28% |
Providence Health & Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Providence Health & Services' Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Providence Health & Services.
35 / 100
Very Satisfied
10%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Providence Health & Services' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Providence Health & Services.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Providence Health & Services' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Providence Health & Services.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
Providence Health & Services Customer Satisfaction Score by Age
Providence Health & Services's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Providence Health & Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 33% |
Providence Health & Services Customer Satisfaction Score by Usage
Providence Health & Services's Customer Satisfaction score was rated the highest by customers who have used Providence Health & Services's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Providence Health & Services Customer Satisfaction Score by Industry
Providence Health & Services's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Providence Health & Services Customer Satisfaction Score by Industry",
"text": "Providence Health & Services's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Providence Health & Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Providence Health & Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Providence Health & Services Customer Satisfaction vs. Competitors
Compared to its competitors, Providence Health & Services's Customer Satisfaction score is rated right above Catholic Health Initiatives, and is preceded by Molina Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stanford health care | 72% |
| Mayo Clinic | 61% |
| DIGNITY HEALTH | 52% |
| Molina Healthcare | 45% |
| Providence Health & Services | 45% |
| Catholic Health Initiatives | 37% |
Unlock Providence Health & Services Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Providence Health & Services Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Providence Health & Services Customer Service
2.6/5
Providence Health & Services has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Providence Health & Services' overall Customer Service score rated by its users and customers.
About Providence Health & Services's Customer Service
Address
Renton, WA
Website
http://www2.providence.org
Phone Number
503-574-7500
Quick Insights into Providence Health & Services Customer Service
Providence Health & Services's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Providence Health & Services' Customer Service score.
Ranked Providence Health & Services Customer Service the Highest
Ranked Providence Health & Services Customer Service the Lowest
Providence Health & Services Customer Service Score by Gender
Male customers rated Providence Health & Services's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Providence Health & Services.
Male
2.4/5
Female
2.3/5
Providence Health & Services Customer Service Score by Ethnicity
Providence Health & Services's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Providence Health & Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Providence Health & Services Customer Service Score by Age
Providence Health & Services's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Providence Health & Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 2.7 | 26-30 | 2.7 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.9 | 41-45 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Providence Health & Services Customer Service Score by Usage
Providence Health & Services's Customer Service score was rated the highest by customers who have used Providence Health & Services's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Providence Health & Services Customer Service Score by Industry
Providence Health & Services's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Providence Health & Services Customer Service vs. Competitors
Compared to its competitors, Providence Health & Services's Customer Service score is rated right above DIGNITY HEALTH, and is preceded by Molina Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Stanford health care | 3.4/5 |
| Molina Healthcare | 2.9/5 |
| Providence Health & Services | 2.6/5 |
| DIGNITY HEALTH | 2.6/5 |
| Catholic Health Initiatives | 1.7/5 |
Unlock Providence Health & Services Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Providence Health & Services Customer Service vs. Competitors data and gain insights into your customers today.
Providence Health & Services as an Employer
2.6/5
Providence Health & Services has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Providence Health & Services
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Providence Health & Services scored a -33 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Providence Health & Services would recommend the brand to a friend. ENPS measures how likely Providence Health & Services employees would recommend working at Providence Health & Services to a friend.
Net Promoter Score
-33
NPS Score
| 23% | Promoters |
|---|---|
| 21% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 26% | Promoters |
|---|---|
| 18% | Passive |
| 56% | Detractors |
