-11
NPS
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Intermountain Healthcare
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About Intermountain Healthcare's Brand
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. With more than 68,000 caregivers on a mission to help people live the healthiest lives possible, Intermountain is committed to improving community health, and is widely recognized as a leader in transforming healthcare. We strive to be a model health system by taking full clinical and financial accountability for the health of more people, partnering to proactively keep people well, and coordinating and providing the best possible care. Among its major competitors, Intermountain Healthcare is ranked in 3rd place for NPS while HCA Healthcare is 1st, and UCHealth is 2nd. Overall, Intermountain Healthcare has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Intermountain Healthcare Ranking
- #3 / 4 of its competitors
Intermountain Healthcare NPS
Intermountain Healthcare's Net Promoter Score (NPS) is a -11 with 38% Promoters, 13% Passives, and 49% Detractors. Net Promoter Score tracks whether Intermountain Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Intermountain Healthcare Overall NPS
| 38% | Promoters |
|---|---|
| 13% | Passives |
| 49% | Detractors |
Intermountain Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -8 | Aug 2024 | -8 |
Sep 2024 -7 | Sep 2024 | -7 |
Dec 2024 -8 | Dec 2024 | -8 |
Jan 2025 -6 | Jan 2025 | -6 |
Feb 2025 -7 | Feb 2025 | -7 |
Apr 2025 -7 | Apr 2025 | -7 |
Jul 2025 -5 | Jul 2025 | -5 |
Nov 2025 -7 | Nov 2025 | -7 |
Dec 2025 -10 | Dec 2025 | -10 |
Feb 2026 -10 | Feb 2026 | -10 |
Mar 2026 -10 | Mar 2026 | -10 |
Apr 2026 -11 | Apr 2026 | -11 |
How Other Brands Compare
Intermountain Healthcare is ranked third for NPS among its competitors. HCA Healthcare and UCHealth come in first and second, with Providence Health & Services coming in at #4.
Intermountain Healthcare |  HCA Healthcare |  UCHealth |  Providence Health & Services | |
| Global Ranking | #- | #910 | #- | #- |
| NPS | -11 | 6 | -9 | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $11.02B | $2.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intermountain Healthcare NPS by Gender
Male customers rated Intermountain Healthcare's NPS 13 points higher than Female customers.
Male
-6
Intermountain Healthcare's NPS was rated -6 by Male customers on Comparably.
44%
Promoters
6%
Passives
50%
Detractors
Female
-19
Intermountain Healthcare's NPS was rated -19 by Female customers on Comparably.
31%
Promoters
19%
Passives
50%
Detractors
Intermountain Healthcare NPS by Ethnicity
Intermountain Healthcare's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Intermountain Healthcare NPS by Age
Intermountain Healthcare's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Intermountain Healthcare NPS by Usage
Intermountain Healthcare's NPS was rated the highest by customers who have used Intermountain Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Over 10 Years 0 | Over 10 Years | 0 |
Intermountain Healthcare NPS vs. Competitors
Compared to its competitors, Intermountain Healthcare's NPS is rated right above CommonSpirit Health, and is preceded by UCHealth.
| COMPANY | NPS Score | |
|---|---|---|
| HCA Healthcare | 6 |
| UCHealth | -9 |
| Intermountain Healthcare | -11 |
 | CommonSpirit Health | -25 |
| Providence Health & Services | -33 |
 | University of Utah | -34 |
 | Benefis Health System | -50 |
 | Logan Health | -80 |
Intermountain Healthcare Customer Reviews
Out of the 6 Intermountain Healthcare customer reviews 3 were positive and 3 were constructive. Intermountain Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Intermountain Healthcare Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Intermountain Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intermountain Healthcare Customer Loyalty Score by Gender
Male customers rated Intermountain Healthcare's Customer Loyalty score 10% higher than Female customers.
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Male
82%
Yes
Female
72%
Yes
Intermountain Healthcare Customer Loyalty Score by Ethnicity
Intermountain Healthcare's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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77
out of 100
Caucasian
78
out of 100
Hispanic or Latino
Intermountain Healthcare Customer Loyalty Score by Age
Intermountain Healthcare's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 55% | 31-35 | 55% |
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
61-65 78% | 61-65 | 78% |
66+ 40% | 66+ | 40% |
Intermountain Healthcare Customer Loyalty Score by Usage
Intermountain Healthcare's Customer Loyalty score was rated the highest by customers who have used Intermountain Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intermountain Healthcare Customer Loyalty Score by Industry
Intermountain Healthcare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Intermountain Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Intermountain Healthcare's Customer Loyalty score is rated right above HCA Healthcare, and is preceded by Benefis Health System.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Benefis Health System | 100% |
| Intermountain Healthcare | 71% |
| HCA Healthcare | 68% |
| Providence Health & Services | 65% |
| CommonSpirit Health | 64% |
| UCHealth | 62% |
| University of Utah | 60% |
| Logan Health | 60% |
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Intermountain Healthcare Product Quality
3.3/5
Intermountain Healthcare has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Intermountain Healthcare Product Information
Intermountain Healthcare’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Intermountain Healthcare's product the highest. Reviewers from the Education industry rated Intermountain Healthcare the lowest at 2.1.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Intermountain Healthcare Product Quality
Intermountain Healthcare's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Intermountain Healthcare's products/services for 1 to 2 Years.
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Ranked Intermountain Healthcare Product Quality the Highest
Ranked Intermountain Healthcare Product Quality the Lowest
Intermountain Healthcare Product Quality Score by Gender
Female customers rated Intermountain Healthcare's Product Quality score 0.3 stars higher than Male customers.
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Male
2.9/5
Female
3.2/5
Intermountain Healthcare Product Quality Score by Ethnicity
Intermountain Healthcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Intermountain Healthcare Product Quality Score by Age
Intermountain Healthcare's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 2.7 | 31-35 | 2.7 |
41-45 4.6 | 41-45 | 4.6 |
51-55 2.2 | 51-55 | 2.2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.8 | 66+ | 1.8 |
Intermountain Healthcare Product Quality Score by Usage
Intermountain Healthcare's Product Quality score was rated the highest by customers who have used Intermountain Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intermountain Healthcare Product Quality Score by Industry
Intermountain Healthcare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Intermountain Healthcare Product Quality vs. Competitors
Compared to its competitors, Intermountain Healthcare's Product Quality score is rated right above University of Utah, and is preceded by HCA Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| HCA Healthcare | 3.5/5 |
| Intermountain Healthcare | 3.3/5 |
| University of Utah | 3/5 |
| Logan Health | 3/5 |
| CommonSpirit Health | 2.9/5 |
| Providence Health & Services | 2.9/5 |
| UCHealth | 2.9/5 |
| Benefis Health System | 1.5/5 |
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Intermountain Healthcare Pricing
Intermountain Healthcare ROI & Value For Money
3.1/5
Intermountain Healthcare has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Intermountain Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Intermountain Healthcare.
Quick Insights into Intermountain Healthcare ROI
Intermountain Healthcare's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Intermountain Healthcare ROI the Highest
Ranked Intermountain Healthcare ROI the Lowest
Intermountain Healthcare ROI Score by Gender
Female customers rated Intermountain Healthcare's ROI score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
Intermountain Healthcare ROI Score by Ethnicity
Intermountain Healthcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Intermountain Healthcare ROI Score by Age
Intermountain Healthcare's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 2.5 | 31-35 | 2.5 |
41-45 4.3 | 41-45 | 4.3 |
51-55 2 | 51-55 | 2 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Intermountain Healthcare ROI Score by Usage
Intermountain Healthcare's ROI score was rated the highest by customers who have used Intermountain Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intermountain Healthcare ROI Score by Industry
Intermountain Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Intermountain Healthcare Pricing vs. Competitors
Compared to its competitors, Intermountain Healthcare's ROI score is rated right above CommonSpirit Health, and is preceded by HCA Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| University of Utah | 3.4/5 |
| HCA Healthcare | 3.3/5 |
| Intermountain Healthcare | 3.1/5 |
| CommonSpirit Health | 2.7/5 |
| UCHealth | 2.6/5 |
| Logan Health | 2.6/5 |
| Providence Health & Services | 2.6/5 |
| Benefis Health System | 1.5/5 |
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Intermountain Healthcare Customer Satisfaction (CSAT)
Intermountain Healthcare Customer Satisfaction (CSAT) Score
53 / 100
Intermountain Healthcare has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
34%
Satisfied
19%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
12%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intermountain Healthcare Customer Satisfaction
Intermountain Healthcare's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Education industry.
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Ranked Intermountain Healthcare Customer Satisfaction the Highest
Ranked Intermountain Healthcare Customer Satisfaction the Lowest
Intermountain Healthcare Customer Satisfaction Score by Gender
Female customers rated Intermountain Healthcare's Customer Satisfaction score 34 points higher than Male customers.
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29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
63 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 25% |
Intermountain Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intermountain Healthcare's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
39%
CSAT according to Hispanic or Latino
Intermountain Healthcare's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Intermountain Healthcare Customer Satisfaction Score by Age
Intermountain Healthcare's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 51-55 | 28% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Intermountain Healthcare Customer Satisfaction Score by Usage
Intermountain Healthcare's Customer Satisfaction score was rated the highest by customers who have used Intermountain Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intermountain Healthcare Customer Satisfaction Score by Industry
Intermountain Healthcare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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}Intermountain Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Intermountain Healthcare's Customer Satisfaction score is rated right above UCHealth, and is preceded by CommonSpirit Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HCA Healthcare | 60% |
| Logan Health | 60% |
| CommonSpirit Health | 59% |
| Intermountain Healthcare | 53% |
| UCHealth | 49% |
| Providence Health & Services | 45% |
| University of Utah | 25% |
| Benefis Health System | 0% |
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Intermountain Healthcare Customer Service
3.2/5
Intermountain Healthcare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Intermountain Healthcare's Customer Service
Address
36s State St, Salt Lake City, UT 84111
Website
https://intermountainhealthcare.org/
Phone Number
8014422000
Intermountain Healthcare's Social Links
Quick Insights into Intermountain Healthcare Customer Service
Intermountain Healthcare's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Education industry.
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Ranked Intermountain Healthcare Customer Service the Highest
Ranked Intermountain Healthcare Customer Service the Lowest
Intermountain Healthcare Customer Service Score by Gender
Female customers rated Intermountain Healthcare's Customer Service score 0.5 stars higher than Male customers.
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Male
2.7/5
Female
3.2/5
Intermountain Healthcare Customer Service Score by Ethnicity
Intermountain Healthcare's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Intermountain Healthcare Customer Service Score by Age
Intermountain Healthcare's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 1.7 | 31-35 | 1.7 |
41-45 5 | 41-45 | 5 |
51-55 1.7 | 51-55 | 1.7 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.3 | 66+ | 2.3 |
Intermountain Healthcare Customer Service Score by Usage
Intermountain Healthcare's Customer Service score was rated the highest by customers who have used Intermountain Healthcare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Intermountain Healthcare Customer Service Score by Industry
Intermountain Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Intermountain Healthcare Customer Service vs. Competitors
Compared to its competitors, Intermountain Healthcare's Customer Service score is rated right above CommonSpirit Health, and is preceded by University of Utah.
| COMPANY | Customer Service Score | |
|---|---|---|
| HCA Healthcare | 3.4/5 |
| University of Utah | 3.4/5 |
| Intermountain Healthcare | 3.2/5 |
| CommonSpirit Health | 3.1/5 |
| Logan Health | 2.8/5 |
| UCHealth | 2.7/5 |
| Providence Health & Services | 2.6/5 |
| Benefis Health System | 1.5/5 |
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Intermountain Healthcare as an Employer
2.6/5
Intermountain Healthcare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Intermountain Healthcare scored a -11 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Intermountain Healthcare would recommend the brand to a friend. ENPS measures how likely Intermountain Healthcare employees would recommend working at Intermountain Healthcare to a friend.
Net Promoter Score
-11
NPS Score
| 38% | Promoters |
|---|---|
| 13% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 21% | Promoters |
|---|---|
| 19% | Passive |
| 60% | Detractors |
