-8
NPS
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UCHealth
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About UCHealth's Brand
We improve lives. In big ways through learning, healing and discovery. In small, personal ways through human connection. But in all ways, we improve lives.
Brand at a Glance
61%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
UCHealth CMO
UCHealth NPS
UCHealth's Net Promoter Score (NPS) is a -8 with 41% Promoters, 10% Passives, and 49% Detractors. Net Promoter Score tracks whether UCHealth's customers would recommend using the product based on a scale of -100 to 100.
UCHealth Overall NPS
| 41% | Promoters |
|---|---|
| 10% | Passives |
| 49% | Detractors |
UCHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -10 | Oct 2024 | -10 |
Nov 2024 -10 | Nov 2024 | -10 |
Dec 2024 -11 | Dec 2024 | -11 |
Jan 2025 -11 | Jan 2025 | -11 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -10 | May 2025 | -10 |
Jun 2025 -10 | Jun 2025 | -10 |
Sep 2025 -10 | Sep 2025 | -10 |
Oct 2025 -9 | Oct 2025 | -9 |
Nov 2025 -9 | Nov 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCHealth NPS by Gender
Female customers rated UCHealth's NPS 8 points higher than Male customers.
Male
-28
UCHealth's NPS was rated -28 by Male customers on Comparably.
33%
Promoters
6%
Passives
61%
Detractors
Female
-20
UCHealth's NPS was rated -20 by Female customers on Comparably.
33%
Promoters
14%
Passives
53%
Detractors
UCHealth NPS by Ethnicity
UCHealth's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino 56 | Hispanic or Latino | 56 |
African American/Black 20 | African American/Black | 20 |
Other -100 | Other | -100 |
UCHealth NPS by Age
UCHealth's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
UCHealth NPS by Usage
UCHealth's NPS was rated the highest by customers who have used UCHealth's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -18 | Less than 1 Year | -18 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -24 | 5 to 10 Years | -24 |
Over 10 Years -43 | Over 10 Years | -43 |
UCHealth Customer Reviews
Out of the 20 UCHealth customer reviews 8 were positive and 12 were constructive. UCHealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UCHealth Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of UCHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UCHealth Customer Loyalty Score by Gender
Female customers rated UCHealth's Customer Loyalty score 9% higher than Male customers.
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Male
63%
Yes
Female
72%
Yes
UCHealth Customer Loyalty Score by Ethnicity
UCHealth's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UCHealth.
64
out of 100
Caucasian
90
out of 100
Hispanic or Latino
82
out of 100
African American/Black
49
out of 100
Other
UCHealth Customer Loyalty Score by Age
UCHealth's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UCHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 80% | 31-35 | 80% |
36-40 78% | 36-40 | 78% |
41-45 73% | 41-45 | 73% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
56-60 78% | 56-60 | 78% |
61-65 40% | 61-65 | 40% |
66+ 51% | 66+ | 51% |
UCHealth Customer Loyalty Score by Usage
UCHealth's Customer Loyalty score was rated the highest by customers who have used UCHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UCHealth Customer Loyalty Score by Industry
UCHealth's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
UCHealth Product Quality
2.9/5
UCHealth has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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UCHealth Product Information
UCHealth’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated UCHealth's product the highest. Reviewers from the Construction industry rated UCHealth the lowest at 1.5.
- Website
- http://www.uchealth.org
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into UCHealth Product Quality
UCHealth's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked UCHealth Product Quality the Highest
Ranked UCHealth Product Quality the Lowest
UCHealth Product Quality Score by Gender
Male customers rated UCHealth's Product Quality score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
UCHealth Product Quality Score by Ethnicity
UCHealth's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UCHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
UCHealth Product Quality Score by Age
UCHealth's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UCHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3 | 51-55 | 3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.1 | 66+ | 2.1 |
UCHealth Product Quality Score by Usage
UCHealth's Product Quality score was rated the highest by customers who have used UCHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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UCHealth Product Quality Score by Industry
UCHealth's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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UCHealth Pricing
UCHealth ROI & Value For Money
2.6/5
UCHealth has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock UCHealth's overall ROI score rated by its users and customers.
UCHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from UCHealth.
Quick Insights into UCHealth ROI
UCHealth's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked UCHealth ROI the Highest
Ranked UCHealth ROI the Lowest
UCHealth ROI Score by Gender
Female customers rated UCHealth's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UCHealth.
Male
2.4/5
Female
2.5/5
UCHealth ROI Score by Ethnicity
UCHealth's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UCHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 1.5 | Other | 1.5 |
UCHealth ROI Score by Age
UCHealth's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UCHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3 | 46-50 | 3 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2 | 56-60 | 2 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.3 | 66+ | 2.3 |
UCHealth ROI Score by Usage
UCHealth's ROI score was rated the highest by customers who have used UCHealth's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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UCHealth ROI Score by Industry
UCHealth's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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UCHealth Customer Satisfaction (CSAT)
UCHealth Customer Satisfaction (CSAT) Score
48 / 100
UCHealth has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UCHealth Customer Satisfaction
UCHealth's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked UCHealth Customer Satisfaction the Highest
Ranked UCHealth Customer Satisfaction the Lowest
UCHealth Customer Satisfaction Score by Gender
Female customers rated UCHealth's Customer Satisfaction score 14 points higher than Male customers.
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39 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 15% | |
Very Dissatisfied | 42% |
53 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 5% | |
Very Dissatisfied | 34% |
UCHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UCHealth's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
30%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
36%
CSAT according to Hispanic or Latino
UCHealth's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
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88 / 100
Very Satisfied
88%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to African American/Black
UCHealth's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
UCHealth's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UCHealth.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
14%
Very Dissatisfied
71%
UCHealth Customer Satisfaction Score by Age
UCHealth's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UCHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 71% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 55% | |||||||||||||||
| 51-55 | 45% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 25% |
UCHealth Customer Satisfaction Score by Usage
UCHealth's Customer Satisfaction score was rated the highest by customers who have used UCHealth's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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UCHealth Customer Satisfaction Score by Industry
UCHealth's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "UCHealth Customer Satisfaction Score by Industry",
"text": "UCHealth's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "UCHealth's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "UCHealth's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UCHealth's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "UCHealth's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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}
]
}UCHealth Customer Service
2.7/5
UCHealth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UCHealth's overall Customer Service score rated by its users and customers.
About UCHealth's Customer Service
Address
12505 E 16th Ave, Aurora, CO 80045
Website
http://www.uchealth.org
Phone Number
(720) 848-0000
UCHealth's Social Links
Quick Insights into UCHealth Customer Service
UCHealth's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked UCHealth's Customer Service score.
Ranked UCHealth Customer Service the Highest
Ranked UCHealth Customer Service the Lowest
UCHealth Customer Service Score by Gender
Male customers rated UCHealth's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UCHealth.
Male
2.5/5
Female
2.4/5
UCHealth Customer Service Score by Ethnicity
UCHealth's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UCHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.5 | Other | 1.5 |
UCHealth Customer Service Score by Age
UCHealth's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UCHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.2 | 41-45 | 2.2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
UCHealth Customer Service Score by Usage
UCHealth's Customer Service score was rated the highest by customers who have used UCHealth's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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UCHealth Customer Service Score by Industry
UCHealth's Customer Service score was rated the highest by Education industry customers, and the lowest by Construction industry customers.
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UCHealth as an Employer
3.3/5
UCHealth has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
UCHealth scored a -8 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of UCHealth would recommend the brand to a friend. ENPS measures how likely UCHealth employees would recommend working at UCHealth to a friend.
Net Promoter Score
-8
NPS Score
| 41% | Promoters |
|---|---|
| 10% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 38% | Promoters |
|---|---|
| 21% | Passive |
| 41% | Detractors |
