-34
NPS
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University of Utah
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About University of Utah's Brand
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
University of Utah NPS
University of Utah's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether University of Utah's customers would recommend using the product based on a scale of -100 to 100.
University of Utah Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
University of Utah NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -20 | May 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Utah Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of University of Utah users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of Utah Product Quality
3/5
University of Utah has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Utah's overall Product Quality score rated by its users and customers.
University of Utah Product Information
University of Utah’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.utah.edu/
- Company Size
- 11-50 Employees
University of Utah Pricing
University of Utah ROI & Value For Money
3.4/5
University of Utah has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Utah's overall ROI score rated by its users and customers.
University of Utah Customer Satisfaction (CSAT)
University of Utah Customer Satisfaction (CSAT) Score
25 / 100
University of Utah has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Utah Customer Service
3.4/5
University of Utah has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Utah's overall Customer Service score rated by its users and customers.
About University of Utah's Customer Service
Website
https://www.utah.edu/
University of Utah as an Employer
3.0/5
University of Utah has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
University of Utah scored a -34 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Utah would recommend the brand to a friend. ENPS measures how likely University of Utah employees would recommend working at University of Utah to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
