-32
NPS
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CommonSpirit Health
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About CommonSpirit Health's Brand
The power of humankindness works here. Hello humankindness® The common good needs a champion. Health care careers need compassion like never before. Our communities and families around the country need humankindness that we are ready to provide. Each day, our people deliver acts of compassion to those in need without exception or exclusion. We believe that the healing power of humanity occurs when you bring talented and passionate people together. With our combined resources, we offer some of the most amazing health care career opportunities available. If you’re a health care professional, we invite you to explore and pursue a career in humankindness. Humankindness is practiced here. CommonSpirit Health is a non-pro?t, Catholic health system dedicated to advancing health for all people. With approximately 150,000 employees and 25,000 physicians and advanced practice clinicians, CommonSpirit operates 142 hospitals and 700+ care sites across 21 states.
Brand at a Glance
62%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
CommonSpirit Health NPS
CommonSpirit Health's Net Promoter Score (NPS) is a -32 with 26% Promoters, 16% Passives, and 58% Detractors. Net Promoter Score tracks whether CommonSpirit Health's customers would recommend using the product based on a scale of -100 to 100.
CommonSpirit Health Overall NPS
| 26% | Promoters |
|---|---|
| 16% | Passives |
| 58% | Detractors |
CommonSpirit Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -40 | Oct 2022 | -40 |
Aug 2023 -17 | Aug 2023 | -17 |
Dec 2023 -29 | Dec 2023 | -29 |
May 2024 -22 | May 2024 | -22 |
Jun 2024 -30 | Jun 2024 | -30 |
Sep 2024 -36 | Sep 2024 | -36 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -46 | Jan 2025 | -46 |
Feb 2025 -36 | Feb 2025 | -36 |
Jun 2025 -37 | Jun 2025 | -37 |
Aug 2025 -34 | Aug 2025 | -34 |
Jan 2026 -32 | Jan 2026 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CommonSpirit Health NPS by Gender
Female customers rated CommonSpirit Health's NPS 9 points higher than Male customers.
Male
-43
CommonSpirit Health's NPS was rated -43 by Male customers on Comparably.
14%
Promoters
29%
Passives
57%
Detractors
Female
-34
CommonSpirit Health's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
CommonSpirit Health NPS by Ethnicity
CommonSpirit Health's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
CommonSpirit Health NPS by Age
CommonSpirit Health's NPS was rated -67 points by customers ages 61-65 on Comparably.
CommonSpirit Health NPS by Usage
CommonSpirit Health's NPS was rated -67 points by customers who have used CommonSpirit Health's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
CommonSpirit Health Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of CommonSpirit Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CommonSpirit Health Customer Loyalty Score by Gender
Male customers rated CommonSpirit Health's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CommonSpirit Health.
Male
61%
Yes
Female
40%
Yes
CommonSpirit Health Customer Loyalty Score by Ethnicity
CommonSpirit Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CommonSpirit Health.
70
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
CommonSpirit Health Customer Loyalty Score by Age
CommonSpirit Health's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CommonSpirit Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
CommonSpirit Health Customer Loyalty Score by Usage
CommonSpirit Health's Customer Loyalty score was rated 40% by customers who have used CommonSpirit Health's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CommonSpirit Health Customer Loyalty Score by Industry
CommonSpirit Health's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CommonSpirit Health Product Quality
2.8/5
CommonSpirit Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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CommonSpirit Health Product Information
CommonSpirit Health’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated CommonSpirit Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated CommonSpirit Health the lowest at 1.9.
- Website
- http://www.commonspirit.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CommonSpirit Health Product Quality
CommonSpirit Health's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked CommonSpirit Health Product Quality the Highest
Ranked CommonSpirit Health Product Quality the Lowest
CommonSpirit Health Product Quality Score by Gender
Male customers rated CommonSpirit Health's Product Quality score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CommonSpirit Health.
Male
3.4/5
Female
2/5
CommonSpirit Health Product Quality Score by Ethnicity
CommonSpirit Health's Product Quality score was rated 3.1 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CommonSpirit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
CommonSpirit Health Product Quality Score by Age
CommonSpirit Health's Product Quality score was rated 2.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CommonSpirit Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
CommonSpirit Health Product Quality Score by Usage
CommonSpirit Health's Product Quality score was rated the highest by customers who have used CommonSpirit Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CommonSpirit Health Product Quality Score by Industry
CommonSpirit Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CommonSpirit Health Pricing
CommonSpirit Health ROI & Value For Money
2.6/5
CommonSpirit Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CommonSpirit Health's overall ROI score rated by its users and customers.
CommonSpirit Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from CommonSpirit Health.
Quick Insights into CommonSpirit Health ROI
CommonSpirit Health's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked CommonSpirit Health ROI the Highest
Ranked CommonSpirit Health ROI the Lowest
CommonSpirit Health ROI Score by Gender
Male customers rated CommonSpirit Health's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CommonSpirit Health.
Male
2.6/5
Female
2.1/5
CommonSpirit Health ROI Score by Ethnicity
CommonSpirit Health's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CommonSpirit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
CommonSpirit Health ROI Score by Age
CommonSpirit Health's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CommonSpirit Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
CommonSpirit Health ROI Score by Usage
CommonSpirit Health's ROI score was rated the highest by customers who have used CommonSpirit Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CommonSpirit Health ROI Score by Industry
CommonSpirit Health's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CommonSpirit Health Customer Satisfaction (CSAT)
CommonSpirit Health Customer Satisfaction (CSAT) Score
57 / 100
CommonSpirit Health has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CommonSpirit Health Customer Satisfaction
CommonSpirit Health's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked CommonSpirit Health Customer Satisfaction the Highest
Ranked CommonSpirit Health Customer Satisfaction the Lowest
CommonSpirit Health Customer Satisfaction Score by Gender
Male customers rated CommonSpirit Health's Customer Satisfaction score 38 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CommonSpirit Health.
72 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
CommonSpirit Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CommonSpirit Health's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CommonSpirit Health.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
CommonSpirit Health's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CommonSpirit Health.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CommonSpirit Health Customer Satisfaction Score by Age
CommonSpirit Health's Customer Satisfaction score was rated 34 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CommonSpirit Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 34% |
CommonSpirit Health Customer Satisfaction Score by Usage
CommonSpirit Health's Customer Satisfaction score was rated 67 points by customers who have used CommonSpirit Health's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CommonSpirit Health Customer Satisfaction Score by Industry
CommonSpirit Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreClassName": "max",
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}CommonSpirit Health Customer Service
2.9/5
CommonSpirit Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CommonSpirit Health's overall Customer Service score rated by its users and customers.
About CommonSpirit Health's Customer Service
Address
444 W Lake St, Chicago, IL 60606
Website
http://www.commonspirit.org
CommonSpirit Health's Social Links
Quick Insights into CommonSpirit Health Customer Service
CommonSpirit Health's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked CommonSpirit Health's Customer Service score.
Ranked CommonSpirit Health Customer Service the Highest
Ranked CommonSpirit Health Customer Service the Lowest
CommonSpirit Health Customer Service Score by Gender
Male customers rated CommonSpirit Health's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CommonSpirit Health.
Male
3.2/5
Female
2.1/5
CommonSpirit Health Customer Service Score by Ethnicity
CommonSpirit Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CommonSpirit Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
CommonSpirit Health Customer Service Score by Age
CommonSpirit Health's Customer Service score was rated 2.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CommonSpirit Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.6 | 61-65 | 2.6 |
CommonSpirit Health Customer Service Score by Usage
CommonSpirit Health's Customer Service score was rated the highest by customers who have used CommonSpirit Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CommonSpirit Health Customer Service Score by Industry
CommonSpirit Health's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CommonSpirit Health as an Employer
3.0/5
CommonSpirit Health has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CommonSpirit Health scored a -32 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of CommonSpirit Health would recommend the brand to a friend. ENPS measures how likely CommonSpirit Health employees would recommend working at CommonSpirit Health to a friend.
Net Promoter Score
-32
NPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
