9
NPS
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Merit Medical Systems
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About Merit Medical Systems' Brand
"Merit Medical Systems is a manufacturer of medical devices used in diagnostics, cardiology and radiology procedures."
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Merit Medical Systems NPS
Merit Medical Systems's Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether Merit Medical Systems's customers would recommend using the product based on a scale of -100 to 100.
Merit Medical Systems Overall NPS
| 48% | Promoters |
|---|---|
| 13% | Passives |
| 39% | Detractors |
Merit Medical Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 22 | Jun 2023 | 22 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 20 | Oct 2023 | 20 |
Jan 2024 28 | Jan 2024 | 28 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 28 | Apr 2024 | 28 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 22 | Jul 2024 | 22 |
Feb 2025 17 | Feb 2025 | 17 |
Sep 2025 13 | Sep 2025 | 13 |
Oct 2025 10 | Oct 2025 | 10 |
Jan 2026 9 | Jan 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merit Medical Systems NPS by Gender
Female customers rated Merit Medical Systems's NPS 68 points higher than Male customers.
Male
-34
Merit Medical Systems's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
Merit Medical Systems's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Merit Medical Systems NPS by Ethnicity
Merit Medical Systems's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other -34 | Other | -34 |
Merit Medical Systems NPS by Age
Merit Medical Systems's NPS was rated -34 points by customers ages 56-60 on Comparably.
Merit Medical Systems NPS by Usage
Merit Medical Systems's NPS was rated the highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Merit Medical Systems Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Merit Medical Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Merit Medical Systems Customer Loyalty Score by Gender
Female customers rated Merit Medical Systems's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Merit Medical Systems Customer Loyalty Score by Ethnicity
Merit Medical Systems's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Merit Medical Systems.
100
out of 100
Caucasian
40
out of 100
Other
Merit Medical Systems Customer Loyalty Score by Age
Merit Medical Systems's Customer Loyalty score was rated 40% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Merit Medical Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
Merit Medical Systems Customer Loyalty Score by Usage
Merit Medical Systems's Customer Loyalty score was rated the highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Merit Medical Systems Customer Loyalty Score by Industry
Merit Medical Systems's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Merit Medical Systems Product Quality
3.8/5
Merit Medical Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Merit Medical Systems Product Information
Merit Medical Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Merit Medical Systems's product the highest.
- Website
- http://www.merit.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Merit Medical Systems Product Quality
Merit Medical Systems's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Merit Medical Systems Product Quality the Highest
Ranked Merit Medical Systems Product Quality the Lowest
Merit Medical Systems Product Quality Score by Gender
Merit Medical Systems's Product Quality score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Merit Medical Systems Product Quality Score by Ethnicity
Merit Medical Systems's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Merit Medical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 1.6 | Other | 1.6 |
Merit Medical Systems Product Quality Score by Age
Merit Medical Systems's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Merit Medical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Merit Medical Systems Product Quality Score by Usage
Merit Medical Systems's Product Quality score was rated the highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Merit Medical Systems Product Quality Score by Industry
Merit Medical Systems's Product Quality score was rated 2 stars by Tech industry customers.
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Merit Medical Systems Pricing
Merit Medical Systems ROI & Value For Money
3.6/5
Merit Medical Systems has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Merit Medical Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Merit Medical Systems ROI
Merit Medical Systems's ROI score was rated highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Merit Medical Systems ROI the Highest
Ranked Merit Medical Systems ROI the Lowest
Merit Medical Systems ROI Score by Gender
Female customers rated Merit Medical Systems's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Merit Medical Systems.
Male
2.7/5
Female
3.8/5
Merit Medical Systems ROI Score by Ethnicity
Merit Medical Systems's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Merit Medical Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 1.8 | Other | 1.8 |
Merit Medical Systems ROI Score by Age
Merit Medical Systems's ROI score was rated 3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Merit Medical Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
Merit Medical Systems ROI Score by Usage
Merit Medical Systems's ROI score was rated the highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Merit Medical Systems ROI Score by Industry
Merit Medical Systems's ROI score was rated 2.3 stars by Tech industry customers.
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Merit Medical Systems Customer Satisfaction (CSAT)
Merit Medical Systems Customer Satisfaction (CSAT) Score
68 / 100
Merit Medical Systems has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
24%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Merit Medical Systems Customer Satisfaction
Merit Medical Systems's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Merit Medical Systems' Customer Satisfaction.
Ranked Merit Medical Systems Customer Satisfaction the Highest
Ranked Merit Medical Systems Customer Satisfaction the Lowest
Merit Medical Systems Customer Satisfaction Score by Gender
Female customers rated Merit Medical Systems's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Merit Medical Systems.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Merit Medical Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Merit Medical Systems' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Merit Medical Systems.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Merit Medical Systems' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Merit Medical Systems.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Merit Medical Systems Customer Satisfaction Score by Age
Merit Medical Systems's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Merit Medical Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Merit Medical Systems Customer Satisfaction Score by Usage
Merit Medical Systems's Customer Satisfaction score was rated 25 points by customers who have used Merit Medical Systems's products/services for Less than 1 Year.
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Merit Medical Systems Customer Satisfaction Score by Industry
Merit Medical Systems's Customer Satisfaction score was rated 34 points by Tech industry customers.
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{
"title": "Merit Medical Systems Customer Satisfaction Score by Industry",
"text": "Merit Medical Systems's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Merit Medical Systems's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Merit Medical Systems Customer Service
3.8/5
Merit Medical Systems has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Merit Medical Systems's Customer Service
Address
South Jordan, UT
Website
http://www.merit.com/
Quick Insights into Merit Medical Systems Customer Service
Merit Medical Systems's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Merit Medical Systems' Customer Service score.
Ranked Merit Medical Systems Customer Service the Highest
Ranked Merit Medical Systems Customer Service the Lowest
Merit Medical Systems Customer Service Score by Gender
Female customers rated Merit Medical Systems's Customer Service score 0.9 stars higher than Male customers.
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Male
3.1/5
Female
4/5
Merit Medical Systems Customer Service Score by Ethnicity
Merit Medical Systems's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Merit Medical Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Other 1.5 | Other | 1.5 |
Merit Medical Systems Customer Service Score by Age
Merit Medical Systems's Customer Service score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Merit Medical Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Merit Medical Systems Customer Service Score by Usage
Merit Medical Systems's Customer Service score was rated the highest by customers who have used Merit Medical Systems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Merit Medical Systems Customer Service Score by Industry
Merit Medical Systems's Customer Service score was rated 2.3 stars by Tech industry customers.
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Merit Medical Systems as an Employer
2.5/5
Merit Medical Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Merit Medical Systems
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Merit Medical Systems scored a 9 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Merit Medical Systems would recommend the brand to a friend. ENPS measures how likely Merit Medical Systems employees would recommend working at Merit Medical Systems to a friend.
Net Promoter Score
9
NPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
