0
NPS
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Bioventus
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About Bioventus' Brand
Bioventus is a global leader of active orthopaedic healing
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
Bioventus NPS
Bioventus's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bioventus's customers would recommend using the product based on a scale of -100 to 100.
Bioventus Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bioventus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bioventus Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bioventus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bioventus Product Quality
1.5/5
Bioventus has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Bioventus Product Information
Bioventus’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
Bioventus Pricing
Bioventus ROI & Value For Money
1.5/5
Bioventus has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bioventus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bioventus Customer Service
2.5/5
Bioventus has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bioventus' overall Customer Service score rated by its users and customers.
About Bioventus's Customer Service
Address
4721 Emperor boulevard, Suite 100, Durham, NC
Website
https://www.bioventusglobal.com
Phone Number
(919) 474-6700
Bioventus as an Employer
2.4/5
Bioventus has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bioventus scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bioventus would recommend the brand to a friend. ENPS measures how likely Bioventus employees would recommend working at Bioventus to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
