-9
NPS
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Globus Medical
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About Globus Medical's Brand
Globus Medical, Inc. is a leading musculoskeletal implant manufacturer and is driving significant technological advancements across the world. Among its major competitors, Globus Medical is ranked in 5th place for NPS while Alphatec Spine is 1st, and Stryker is 2nd.Their current market cap is $6.17B
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Globus Medical Ranking
- #4 / 4 of its competitors
Globus Medical NPS
Globus Medical's Net Promoter Score (NPS) is a -9 with 43% Promoters, 5% Passives, and 52% Detractors. Net Promoter Score tracks whether Globus Medical's customers would recommend using the product based on a scale of -100 to 100.
Globus Medical Overall NPS
| 43% | Promoters |
|---|---|
| 5% | Passives |
| 52% | Detractors |
Globus Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 10 | Oct 2023 | 10 |
Dec 2023 6 | Dec 2023 | 6 |
Jan 2024 -7 | Jan 2024 | -7 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -9 | Apr 2024 | -9 |
May 2024 -5 | May 2024 | -5 |
Jun 2024 -7 | Jun 2024 | -7 |
Jul 2024 -11 | Jul 2024 | -11 |
Sep 2024 -11 | Sep 2024 | -11 |
Nov 2024 -13 | Nov 2024 | -13 |
Jan 2025 -9 | Jan 2025 | -9 |
Nov 2025 -9 | Nov 2025 | -9 |
How Other Brands Compare
Globus Medical is ranked #4 for NPS among its competitors. Stryker and Smith & Nephew come in first and second, with Zimmer Biomet coming in at third. Among those competitors, it is the lowest valued company behind Stryker.
Globus Medical |  Smith & Nephew |  Zimmer Biomet |  Stryker | |
| Global Ranking | #- | #925 | #999 | #- |
| NPS | -9 | 31 | 27 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.17B | $18.08B | $33.33B | $91.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Globus Medical NPS by Gender
Globus Medical's NPS was rated -100 by Male customers on Comparably.
Male
-100
Globus Medical's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Globus Medical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Globus Medical NPS by Ethnicity
Globus Medical's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Globus Medical NPS vs. Competitors
Compared to its competitors, Globus Medical's NPS is rated right above Earlens, and is preceded by LDR.
| COMPANY | NPS Score | |
|---|---|---|
 | Alphatec Spine | 50 |
| Stryker | 35 |
| Smith & Nephew | 31 |
| Zimmer Biomet | 27 |
 | LDR | N/A |
| Globus Medical | -9 |
 | Earlens | -100 |
Globus Medical Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Globus Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Globus Medical Customer Loyalty Score by Gender
Globus Medical's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Globus Medical Customer Loyalty Score by Ethnicity
Globus Medical's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Globus Medical Customer Loyalty vs. Competitors
Compared to its competitors, Globus Medical's Customer Loyalty score is rated right above Earlens, and is preceded by Smith & Nephew.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Zimmer Biomet | 80% |
| Stryker | 76% |
| Smith & Nephew | 74% |
| Globus Medical | 60% |
| Earlens | N/A |
| LDR | N/A |
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Globus Medical Product Quality
3.4/5
Globus Medical has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Globus Medical Product Information
Globus Medical’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.globusmedical.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Globus Medical Product Quality
Globus Medical's Product Quality score was rated highest by Caucasian customers.
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Ranked Globus Medical Product Quality the Highest
Globus Medical Product Quality Score by Gender
Globus Medical's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Globus Medical Product Quality Score by Ethnicity
Globus Medical's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Globus Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Globus Medical Product Quality vs. Competitors
Compared to its competitors, Globus Medical's Product Quality score is rated right above Earlens, and is preceded by Zimmer Biomet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alphatec Spine | 4.1/5 |
| Stryker | 4.1/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Globus Medical | 3.4/5 |
| Earlens | N/A |
| LDR | N/A |
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Globus Medical Pricing
Globus Medical ROI & Value For Money
3.1/5
Globus Medical has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Globus Medical ROI
Globus Medical's ROI score was rated highest by Caucasian customers.
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Ranked Globus Medical ROI the Highest
Globus Medical ROI Score by Gender
Globus Medical's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Globus Medical ROI Score by Ethnicity
Globus Medical's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Globus Medical Pricing vs. Competitors
Compared to its competitors, Globus Medical's ROI score is rated right above Earlens, and is preceded by Smith & Nephew.
| COMPANY | Pricing Score | |
|---|---|---|
| Alphatec Spine | 4/5 |
| Zimmer Biomet | 3.9/5 |
| Stryker | 3.8/5 |
| Smith & Nephew | 3.8/5 |
| Globus Medical | 3.1/5 |
| Earlens | N/A |
| LDR | N/A |
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Globus Medical Customer Satisfaction (CSAT)
Globus Medical Customer Satisfaction (CSAT) Score
52 / 100
Globus Medical has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
34%
Satisfied
18%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
6%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Globus Medical Customer Satisfaction
Globus Medical's Customer Satisfaction score was rated highest by Male customers.
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Ranked Globus Medical Customer Satisfaction the Highest
Globus Medical Customer Satisfaction Score by Gender
Globus Medical's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Globus Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Globus Medical's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Globus Medical Customer Satisfaction vs. Competitors
Compared to its competitors, Globus Medical's Customer Satisfaction score is rated right above Earlens, and is preceded by Zimmer Biomet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Stryker | 87% |
| Smith & Nephew | 79% |
| Zimmer Biomet | 70% |
| Globus Medical | 51% |
| Earlens | 0% |
| LDR | 0% |
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Globus Medical Customer Service
3.3/5
Globus Medical has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Globus Medical's Customer Service
Address
2560 General Armistead Avenue, Valley Forge Business Center, Audubon, PA 19403
Website
http://www.globusmedical.com
Phone Number
6109301803
Globus Medical's Social Links
Quick Insights into Globus Medical Customer Service
Globus Medical's Customer Service score was rated highest by Caucasian customers.
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Ranked Globus Medical Customer Service the Highest
Globus Medical Customer Service Score by Gender
Globus Medical's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Globus Medical Customer Service Score by Ethnicity
Globus Medical's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Globus Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Globus Medical Customer Service vs. Competitors
Compared to its competitors, Globus Medical's Customer Service score is rated right above Earlens, and is preceded by Zimmer Biomet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alphatec Spine | 5/5 |
| Stryker | 4/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Globus Medical | 3.3/5 |
| Earlens | N/A |
| LDR | N/A |
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Globus Medical as an Employer
2.9/5
Globus Medical has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Globus Medical scored a -9 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Globus Medical would recommend the brand to a friend. ENPS measures how likely Globus Medical employees would recommend working at Globus Medical to a friend.
Net Promoter Score
-9
NPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 29% | Promoters |
|---|---|
| 13% | Passive |
| 58% | Detractors |
