50
NPS
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Alphatec Spine
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About Alphatec Spine's Brand
ATEC is more than a medical technology company. We are an Organic Innovation Machine™ that is focused on Revolutionizing the Approach to Spine Surgery. We are committed to creating clinical distinction by developing new approaches to treat the various pathologies to ultimately achieve the goals of spine surgery. Our ultimate vision is to become The Standard-Bearer in Spine. Among its major competitors, Alphatec Spine is ranked in 2nd place for NPS while STRYKER SPINE is 1st, and Medtronic is 3rd.Their current market cap is $1.91B
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
5/5
Customer Service
Alphatec Spine Ranking
- #1 / 4 of its competitors
Alphatec Spine NPS
Alphatec Spine's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Alphatec Spine's customers would recommend using the product based on a scale of -100 to 100.
Alphatec Spine Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Alphatec Spine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2025 33 | May 2025 | 33 |
Jun 2025 50 | Jun 2025 | 50 |
How Other Brands Compare
Alphatec Spine is ranked first for NPS among its competitors. Medtronic and Globus Medical come in second and third, with Glaukos Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Medtronic.
Alphatec Spine |  Medtronic |  Globus Medical |  Glaukos Corporation | |
| Global Ranking | #- | #546 | #- | #- |
| NPS | 50 | 30 | -9 | - |
| Valuation Updated every 24 hours for public companies | $1.91B | $152.54B | $6.17B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alphatec Spine NPS vs. Competitors
Compared to its competitors, Alphatec Spine's NPS is rated right above Medtronic, and is preceded by STRYKER SPINE.
| COMPANY | NPS Score | |
|---|---|---|
 | STRYKER SPINE | 100 |
| Alphatec Spine | 50 |
| Medtronic | 30 |
 | CR Bard | 29 |
 | Integra LifeSciences | 15 |
 | NuVasive | 4 |
| Globus Medical | -9 |
 | Orthofix | -16 |
Alphatec Spine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alphatec Spine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alphatec Spine Customer Loyalty vs. Competitors
Compared to its competitors, Alphatec Spine's Customer Loyalty score is rated right above Integra LifeSciences, and is preceded by STRYKER SPINE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| STRYKER SPINE | 100% |
| Alphatec Spine | 100% |
| Integra LifeSciences | 78% |
| Medtronic | 77% |
| CR Bard | 74% |
| NuVasive | 66% |
| Orthofix | 63% |
| Globus Medical | 60% |
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Alphatec Spine Product Quality
4.1/5
Alphatec Spine has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Alphatec Spine Product Information
Alphatec Spine’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://atecspine.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Alphatec Spine Product Quality vs. Competitors
Compared to its competitors, Alphatec Spine's Product Quality score is rated right above Medtronic, and is preceded by STRYKER SPINE.
| COMPANY | Product Quality Score | |
|---|---|---|
| STRYKER SPINE | 5/5 |
| Alphatec Spine | 4.1/5 |
| Medtronic | 3.9/5 |
| Integra LifeSciences | 3.9/5 |
| NuVasive | 3.5/5 |
| Globus Medical | 3.4/5 |
| Orthofix | 3.1/5 |
| CR Bard | 3/5 |
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Alphatec Spine Pricing
Alphatec Spine ROI & Value For Money
4/5
Alphatec Spine has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Alphatec Spine Pricing vs. Competitors
Compared to its competitors, Alphatec Spine's ROI score is rated right above Medtronic, and is preceded by STRYKER SPINE.
| COMPANY | Pricing Score | |
|---|---|---|
| STRYKER SPINE | 5/5 |
| Alphatec Spine | 4/5 |
| Medtronic | 3.9/5 |
| Integra LifeSciences | 3.6/5 |
| NuVasive | 3.1/5 |
| CR Bard | 3.1/5 |
| Globus Medical | 3.1/5 |
| Orthofix | 2.8/5 |
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Alphatec Spine Customer Satisfaction (CSAT)
Alphatec Spine Customer Satisfaction (CSAT) Score
100 / 100
Alphatec Spine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alphatec Spine Customer Satisfaction vs. Competitors
Compared to its competitors, Alphatec Spine's Customer Satisfaction score is rated right above Integra LifeSciences, and is preceded by STRYKER SPINE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| STRYKER SPINE | 100% |
| Alphatec Spine | 100% |
| Integra LifeSciences | 80% |
| Medtronic | 72% |
| NuVasive | 60% |
| Orthofix | 55% |
| CR Bard | 54% |
| Globus Medical | 51% |
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Alphatec Spine Customer Service
5/5
Alphatec Spine has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Alphatec Spine's Customer Service
Address
5818 El Camino Real, Carlsbad, CA 92008
Website
https://atecspine.com/
Phone Number
(760) 431-9286
Alphatec Spine's Social Links
Alphatec Spine Customer Service vs. Competitors
Compared to its competitors, Alphatec Spine's Customer Service score is rated right above Medtronic, and is preceded by STRYKER SPINE.
| COMPANY | Customer Service Score | |
|---|---|---|
| STRYKER SPINE | 5/5 |
| Alphatec Spine | 5/5 |
| Medtronic | 4/5 |
| Integra LifeSciences | 3.6/5 |
| Orthofix | 3.6/5 |
| NuVasive | 3.4/5 |
| Globus Medical | 3.3/5 |
| CR Bard | 3/5 |
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Alphatec Spine as an Employer
2.3/5
Alphatec Spine has a 2.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Alphatec Spine scored a 50 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Alphatec Spine would recommend the brand to a friend. ENPS measures how likely Alphatec Spine employees would recommend working at Alphatec Spine to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
