-16
NPS
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Orthofix
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About Orthofix's Brand
Orthofix International manufactures medical equipment for spine and orthopedic applications. Among its major competitors, Orthofix is ranked in 4th place for NPS while Alphatec Spine is 1st, and Smith & Nephew is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.6/5
Customer Service
Orthofix Ranking
- #4 / 4 of its competitors
Orthofix NPS
Orthofix's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Orthofix's customers would recommend using the product based on a scale of -100 to 100.
Orthofix Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Orthofix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Nov 2021 -33 | Nov 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Aug 2022 -20 | Aug 2022 | -20 |
Jun 2023 15 | Jun 2023 | 15 |
Feb 2024 -11 | Feb 2024 | -11 |
Apr 2024 -20 | Apr 2024 | -20 |
Oct 2024 -9 | Oct 2024 | -9 |
Jan 2025 -17 | Jan 2025 | -17 |
Jul 2025 -16 | Jul 2025 | -16 |
How Other Brands Compare
Orthofix is ranked #4 for NPS among its competitors. Alphatec Spine and Smith & Nephew come in first and second, with Zimmer Biomet coming in at third.
Orthofix |  Smith & Nephew |  Zimmer Biomet |  Alphatec Spine | |
| Global Ranking | #- | #925 | #999 | #- |
| NPS | -16 | 31 | 27 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.08B | $33.33B | $1.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orthofix NPS by Gender
Orthofix's NPS was rated -34 by Male customers on Comparably.
Male
-34
Orthofix's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Orthofix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Orthofix NPS by Usage
Orthofix's NPS was rated -34 points by customers who have used Orthofix's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Orthofix NPS vs. Competitors
Compared to its competitors, Orthofix's NPS is rated right below Zimmer Biomet.
| COMPANY | NPS Score | |
|---|---|---|
| Alphatec Spine | 50 |
| Smith & Nephew | 31 |
| Zimmer Biomet | 27 |
| Orthofix | -16 |
Orthofix Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Orthofix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orthofix Customer Loyalty Score by Gender
Orthofix's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Orthofix.
Male
40%
Yes
Female
N/A
Yes
Orthofix Customer Loyalty Score by Usage
Orthofix's Customer Loyalty score was rated 40% by customers who have used Orthofix's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Orthofix Customer Loyalty vs. Competitors
Compared to its competitors, Orthofix's Customer Loyalty score is rated right below Smith & Nephew.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Zimmer Biomet | 80% |
| Smith & Nephew | 74% |
| Orthofix | 63% |
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Orthofix Product Quality
3.1/5
Orthofix has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Orthofix Product Information
Orthofix’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.orthofix.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Orthofix Product Quality
Orthofix's Product Quality score was rated highest by customers who have used Orthofix's products/services for 1 to 2 Years.
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Ranked Orthofix Product Quality the Highest
Orthofix Product Quality Score by Gender
Orthofix's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Orthofix Product Quality Score by Usage
Orthofix's Product Quality score was rated 2 stars by customers who have used Orthofix's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Orthofix Product Quality vs. Competitors
Compared to its competitors, Orthofix's Product Quality score is rated right below Zimmer Biomet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alphatec Spine | 4.1/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Orthofix | 3.1/5 |
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Orthofix Pricing
Orthofix ROI & Value For Money
2.8/5
Orthofix has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Orthofix ROI
Orthofix's ROI score was rated highest by customers who have used Orthofix's products/services for 1 to 2 Years.
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Ranked Orthofix ROI the Highest
Orthofix ROI Score by Gender
Orthofix's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Orthofix ROI Score by Usage
Orthofix's ROI score was rated 2 stars by customers who have used Orthofix's products/services for 1 to 2 Years.
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Orthofix Pricing vs. Competitors
Compared to its competitors, Orthofix's ROI score is rated right below Smith & Nephew.
| COMPANY | Pricing Score | |
|---|---|---|
| Alphatec Spine | 4/5 |
| Zimmer Biomet | 3.9/5 |
| Smith & Nephew | 3.8/5 |
| Orthofix | 2.8/5 |
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Orthofix Customer Satisfaction (CSAT)
Orthofix Customer Satisfaction (CSAT) Score
55 / 100
Orthofix has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Orthofix Customer Satisfaction
Orthofix's Customer Satisfaction score was rated highest by customers who have used Orthofix's products/services for 1 to 2 Years.
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Ranked Orthofix Customer Satisfaction the Highest
Orthofix Customer Satisfaction Score by Gender
Orthofix's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Orthofix Customer Satisfaction Score by Usage
Orthofix's Customer Satisfaction score was rated 33 points by customers who have used Orthofix's products/services for 1 to 2 Years.
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Orthofix Customer Satisfaction vs. Competitors
Compared to its competitors, Orthofix's Customer Satisfaction score is rated right below Zimmer Biomet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Smith & Nephew | 79% |
| Zimmer Biomet | 68% |
| Orthofix | 55% |
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Orthofix Customer Service
3.6/5
Orthofix has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Orthofix's Customer Service
Address
Verona, MO
Website
www.orthofix.com/
Quick Insights into Orthofix Customer Service
Orthofix's Customer Service score was rated highest by customers who have used Orthofix's products/services for 1 to 2 Years.
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Ranked Orthofix Customer Service the Highest
Orthofix Customer Service Score by Gender
Orthofix's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Orthofix Customer Service Score by Usage
Orthofix's Customer Service score was rated 2 stars by customers who have used Orthofix's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Orthofix Customer Service vs. Competitors
Compared to its competitors, Orthofix's Customer Service score is rated right below Zimmer Biomet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alphatec Spine | 5/5 |
| Smith & Nephew | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Orthofix | 3.6/5 |
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Orthofix as an Employer
3.9/5
Orthofix has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Orthofix scored a -16 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Orthofix would recommend the brand to a friend. ENPS measures how likely Orthofix employees would recommend working at Orthofix to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
