3
NPS
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NuVasive
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About NuVasive's Brand
NuVasive is a medical device company developing minimally disruptive surgical products and procedurally integrated solutions for the spine. Among its major competitors, NuVasive is ranked in 6th place for NPS while Alphatec Spine is 1st, and Stryker is 2nd.Their current market cap is $2.10B
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
NuVasive Ranking
- #4 / 4 of its competitors
NuVasive NPS
NuVasive's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether NuVasive's customers would recommend using the product based on a scale of -100 to 100.
NuVasive Overall NPS
| 41% | Promoters |
|---|---|
| 21% | Passives |
| 38% | Detractors |
NuVasive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 18 | Oct 2022 | 18 |
Dec 2022 26 | Dec 2022 | 26 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 24 | Mar 2023 | 24 |
May 2023 26 | May 2023 | 26 |
Jun 2023 21 | Jun 2023 | 21 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 12 | Sep 2023 | 12 |
Jan 2024 7 | Jan 2024 | 7 |
May 2025 2 | May 2025 | 2 |
Mar 2026 3 | Mar 2026 | 3 |
How Other Brands Compare
NuVasive is ranked #4 for NPS among its competitors. Stryker and Medtronic come in first and second, with Zimmer Biomet coming in at third. Among those competitors, it is the lowest valued company behind Medtronic.
NuVasive |  Medtronic |  Zimmer Biomet |  Stryker | |
| Global Ranking | #- | #546 | #999 | #- |
| NPS | 3 | 30 | 26 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.10B | $152.54B | $33.33B | $91.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NuVasive NPS by Gender
NuVasive's NPS was rated 33 by Male customers on Comparably.
Male
33
NuVasive's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
NuVasive's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NuVasive NPS by Usage
NuVasive's NPS was rated 0 points by customers who have used NuVasive's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
NuVasive NPS vs. Competitors
Compared to its competitors, NuVasive's NPS is rated right above Symmetry Surgical, and is preceded by Zimmer Biomet.
| COMPANY | NPS Score | |
|---|---|---|
 | Alphatec Spine | 50 |
| Stryker | 31 |
| Medtronic | 30 |
 | Cook Medical | 28 |
| Zimmer Biomet | 26 |
| NuVasive | 3 |
 | Symmetry Surgical | 0 |
NuVasive Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NuVasive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NuVasive Customer Loyalty Score by Gender
NuVasive's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
NuVasive Customer Loyalty Score by Usage
NuVasive's Customer Loyalty score was rated 70% by customers who have used NuVasive's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NuVasive Customer Loyalty vs. Competitors
Compared to its competitors, NuVasive's Customer Loyalty score is rated right below Cook Medical.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Zimmer Biomet | 80% |
| Medtronic | 78% |
| Stryker | 77% |
| Symmetry Surgical | 73% |
| Cook Medical | 68% |
| NuVasive | 68% |
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NuVasive Product Quality
3.6/5
NuVasive has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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NuVasive Product Information
NuVasive’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.nuvasive.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into NuVasive Product Quality
NuVasive's Product Quality score was rated highest by Male customers.
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Ranked NuVasive Product Quality the Highest
NuVasive Product Quality Score by Gender
NuVasive's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
NuVasive Product Quality Score by Usage
NuVasive's Product Quality score was rated 3.1 stars by customers who have used NuVasive's products/services for 2 to 5 Years.
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NuVasive Product Quality vs. Competitors
Compared to its competitors, NuVasive's Product Quality score is rated right below Cook Medical.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alphatec Spine | 4.1/5 |
| Stryker | 4/5 |
| Symmetry Surgical | 4/5 |
| Medtronic | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Cook Medical | 3.8/5 |
| NuVasive | 3.6/5 |
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NuVasive Pricing
NuVasive ROI & Value For Money
3.2/5
NuVasive has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into NuVasive ROI
NuVasive's ROI score was rated highest by Male customers.
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Ranked NuVasive ROI the Highest
NuVasive ROI Score by Gender
NuVasive's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
NuVasive ROI Score by Usage
NuVasive's ROI score was rated 3.5 stars by customers who have used NuVasive's products/services for 2 to 5 Years.
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NuVasive Pricing vs. Competitors
Compared to its competitors, NuVasive's ROI score is rated right below Symmetry Surgical.
| COMPANY | Pricing Score | |
|---|---|---|
| Alphatec Spine | 4/5 |
| Medtronic | 3.9/5 |
| Cook Medical | 3.9/5 |
| Zimmer Biomet | 3.9/5 |
| Stryker | 3.8/5 |
| Symmetry Surgical | 3.6/5 |
| NuVasive | 3.2/5 |
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NuVasive Customer Satisfaction (CSAT)
NuVasive Customer Satisfaction (CSAT) Score
63 / 100
NuVasive has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NuVasive Customer Satisfaction
NuVasive's Customer Satisfaction score was rated highest by Male customers.
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Ranked NuVasive Customer Satisfaction the Highest
NuVasive Customer Satisfaction Score by Gender
NuVasive's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NuVasive Customer Satisfaction Score by Usage
NuVasive's Customer Satisfaction score was rated 67 points by customers who have used NuVasive's products/services for 2 to 5 Years.
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NuVasive Customer Satisfaction vs. Competitors
Compared to its competitors, NuVasive's Customer Satisfaction score is rated right above Cook Medical, and is preceded by Zimmer Biomet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alphatec Spine | 100% |
| Symmetry Surgical | 100% |
| Stryker | 83% |
| Medtronic | 72% |
| Zimmer Biomet | 70% |
| NuVasive | 63% |
| Cook Medical | 61% |
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NuVasive Customer Service
3.5/5
NuVasive has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About NuVasive's Customer Service
Address
7475 Lusk Blvd, San Diego, CA
Website
http://www.nuvasive.com
Phone Number
8589092048
Quick Insights into NuVasive Customer Service
NuVasive's Customer Service score was rated highest by Male customers.
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Ranked NuVasive Customer Service the Highest
NuVasive Customer Service Score by Gender
NuVasive's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
NuVasive Customer Service Score by Usage
NuVasive's Customer Service score was rated 3.5 stars by customers who have used NuVasive's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NuVasive Customer Service vs. Competitors
Compared to its competitors, NuVasive's Customer Service score is rated right below Symmetry Surgical.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alphatec Spine | 5/5 |
| Medtronic | 4/5 |
| Zimmer Biomet | 3.9/5 |
| Stryker | 3.9/5 |
| Cook Medical | 3.8/5 |
| Symmetry Surgical | 3.6/5 |
| NuVasive | 3.5/5 |
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NuVasive as an Employer
3.8/5
NuVasive has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
NuVasive scored a 3 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of NuVasive would recommend the brand to a friend. ENPS measures how likely NuVasive employees would recommend working at NuVasive to a friend.
Net Promoter Score
3
NPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 40% | Promoters |
|---|---|
| 37% | Passive |
| 23% | Detractors |
