100
NPS
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STRYKER SPINE
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About STRYKER SPINE's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
STRYKER SPINE NPS
STRYKER SPINE's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether STRYKER SPINE's customers would recommend using the product based on a scale of -100 to 100.
STRYKER SPINE Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
STRYKER SPINE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STRYKER SPINE Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of STRYKER SPINE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STRYKER SPINE Product Quality
5/5
STRYKER SPINE has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock STRYKER SPINE's overall Product Quality score rated by its users and customers.
STRYKER SPINE Product Information
STRYKER SPINE’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stryker.com
- Company Size
- 201-500 Employees
STRYKER SPINE Pricing
STRYKER SPINE ROI & Value For Money
5/5
STRYKER SPINE has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock STRYKER SPINE's overall ROI score rated by its users and customers.
STRYKER SPINE Customer Satisfaction (CSAT)
STRYKER SPINE Customer Satisfaction (CSAT) Score
100 / 100
STRYKER SPINE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
STRYKER SPINE Customer Service
5/5
STRYKER SPINE has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock STRYKER SPINE's overall Customer Service score rated by its users and customers.
About STRYKER SPINE's Customer Service
Address
17 Chemin De Marticot, 33610 France
Website
http://www.stryker.com
STRYKER SPINE as an Employer
3.9/5
STRYKER SPINE has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
STRYKER SPINE scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of STRYKER SPINE would recommend the brand to a friend. ENPS measures how likely STRYKER SPINE employees would recommend working at STRYKER SPINE to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 0% | Promoters |
|---|---|
| 80% | Passive |
| 20% | Detractors |
