15
NPS
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Integra LifeSciences
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About Integra LifeSciences' Brand
Integra LifeSciences is a global leader in regenerative tissue technologies and neurosurgical solutions Among its major competitors, Integra LifeSciences is ranked in 5th place for NPS while Stryker is 1st, and Symmetry Surgical is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Integra LifeSciences CMO
Integra LifeSciences Ranking
- #3 / 4 of its competitors
Integra LifeSciences NPS
Integra LifeSciences's Net Promoter Score (NPS) is a 15 with 45% Promoters, 25% Passives, and 30% Detractors. Net Promoter Score tracks whether Integra LifeSciences's customers would recommend using the product based on a scale of -100 to 100.
Integra LifeSciences Overall NPS
| 45% | Promoters |
|---|---|
| 25% | Passives |
| 30% | Detractors |
Integra LifeSciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 29 | Aug 2022 | 29 |
Sep 2022 37 | Sep 2022 | 37 |
Feb 2023 44 | Feb 2023 | 44 |
Mar 2023 40 | Mar 2023 | 40 |
Jun 2023 42 | Jun 2023 | 42 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 22 | May 2024 | 22 |
Jun 2024 27 | Jun 2024 | 27 |
Oct 2024 19 | Oct 2024 | 19 |
Feb 2025 18 | Feb 2025 | 18 |
Jul 2025 11 | Jul 2025 | 11 |
Oct 2025 15 | Oct 2025 | 15 |
How Other Brands Compare
Integra LifeSciences is ranked third for NPS among its competitors. Stryker and DENTSPLY SIRONA come in first and second, with Glaukos Corporation coming in at #4.
Integra LifeSciences |  DENTSPLY SIRONA |  Stryker |  Glaukos Corporation | |
| Global Ranking | #- | #818 | #- | #- |
| NPS | 15 | 19 | 35 | - |
| Valuation Updated every 24 hours for public companies | - | $8.16B | $91.43B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integra LifeSciences NPS vs. Competitors
Compared to its competitors, Integra LifeSciences's NPS is rated right above EndoChoice, and is preceded by DePuy Synthes.
| COMPANY | NPS Score | |
|---|---|---|
| Stryker | 35 |
 | Symmetry Surgical | 34 |
| DENTSPLY SIRONA | 19 |
 | DePuy Synthes | 18 |
| Integra LifeSciences | 15 |
 | EndoChoice | N/A |
 | Surgical Theater | N/A |
 | LivaNova | -20 |
Integra LifeSciences Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Integra LifeSciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Integra LifeSciences Customer Loyalty vs. Competitors
Compared to its competitors, Integra LifeSciences's Customer Loyalty score is rated right above Stryker, and is preceded by DENTSPLY SIRONA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DENTSPLY SIRONA | 78% |
| Integra LifeSciences | 78% |
| Stryker | 76% |
| DePuy Synthes | 76% |
| LivaNova | 76% |
| Symmetry Surgical | 68% |
| EndoChoice | N/A |
| Surgical Theater | N/A |
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Integra LifeSciences Product Quality
3.9/5
Integra LifeSciences has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Integra LifeSciences Product Information
Integra LifeSciences’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.integralife.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Integra LifeSciences Product Quality vs. Competitors
Compared to its competitors, Integra LifeSciences's Product Quality score is rated right above DENTSPLY SIRONA, and is preceded by DePuy Synthes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stryker | 4.1/5 |
| Symmetry Surgical | 4/5 |
| DePuy Synthes | 3.9/5 |
| Integra LifeSciences | 3.9/5 |
| DENTSPLY SIRONA | 3.6/5 |
| LivaNova | 3/5 |
| EndoChoice | N/A |
| Surgical Theater | N/A |
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Integra LifeSciences Pricing
Integra LifeSciences ROI & Value For Money
3.6/5
Integra LifeSciences has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Integra LifeSciences Pricing vs. Competitors
Compared to its competitors, Integra LifeSciences's ROI score is rated right above DENTSPLY SIRONA, and is preceded by DePuy Synthes.
| COMPANY | Pricing Score | |
|---|---|---|
| Stryker | 3.8/5 |
| Symmetry Surgical | 3.8/5 |
| DePuy Synthes | 3.7/5 |
| Integra LifeSciences | 3.6/5 |
| DENTSPLY SIRONA | 3.6/5 |
| LivaNova | 3.1/5 |
| EndoChoice | N/A |
| Surgical Theater | N/A |
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Integra LifeSciences Customer Satisfaction (CSAT)
Integra LifeSciences Customer Satisfaction (CSAT) Score
80 / 100
Integra LifeSciences has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integra LifeSciences Customer Satisfaction vs. Competitors
Compared to its competitors, Integra LifeSciences's Customer Satisfaction score is rated right above LivaNova, and is preceded by Stryker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Symmetry Surgical | 100% |
| Stryker | 87% |
| Integra LifeSciences | 80% |
| LivaNova | 80% |
| DePuy Synthes | 71% |
| DENTSPLY SIRONA | 64% |
| EndoChoice | 0% |
| Surgical Theater | 0% |
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Integra LifeSciences Customer Service
3.6/5
Integra LifeSciences has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Integra LifeSciences's Customer Service
Address
1100 Campus Rd, Princeton, NJ 08540
Website
http://www.integralife.com/
Integra LifeSciences Customer Service vs. Competitors
Compared to its competitors, Integra LifeSciences's Customer Service score is rated right above LivaNova, and is preceded by DePuy Synthes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stryker | 4/5 |
| Symmetry Surgical | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| DePuy Synthes | 3.6/5 |
| Integra LifeSciences | 3.6/5 |
| LivaNova | 3.2/5 |
| EndoChoice | N/A |
| Surgical Theater | N/A |
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Integra LifeSciences as an Employer
4.4/5
Integra LifeSciences has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Integra LifeSciences scored a 15 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Integra LifeSciences would recommend the brand to a friend. ENPS measures how likely Integra LifeSciences employees would recommend working at Integra LifeSciences to a friend.
Net Promoter Score
15
NPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
