-20
NPS
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LivaNova
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About LivaNova's Brand
Provider of cardiac rhythm management services. The company provides research programs for cardiac surgery and neuromodulation. Among its major competitors, LivaNova is ranked in 5th place for NPS while Medtronic is 1st, and CR Bard is 2nd.
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
LivaNova Ranking
- #3 / 4 of its competitors
LivaNova NPS
LivaNova's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LivaNova's customers would recommend using the product based on a scale of -100 to 100.
LivaNova Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
LivaNova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jan 2025 -33 | Jan 2025 | -33 |
Apr 2025 0 | Apr 2025 | 0 |
May 2025 -20 | May 2025 | -20 |
How Other Brands Compare
LivaNova is ranked third for NPS among its competitors. Medtronic and Boston Scientific come in first and second, with Glaukos Corporation coming in at #4.
LivaNova |  Boston Scientific |  Medtronic |  Glaukos Corporation | |
| Global Ranking | #- | #323 | #546 | #- |
| NPS | -20 | 24 | 30 | - |
| Valuation Updated every 24 hours for public companies | - | $54.80B | $152.54B | $3.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LivaNova NPS vs. Competitors
Compared to its competitors, LivaNova's NPS is rated right below Integra LifeSciences.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
 | CR Bard | 29 |
| Boston Scientific | 24 |
 | Integra LifeSciences | 15 |
| LivaNova | -20 |
LivaNova Customer Reviews
Out of the 2 LivaNova customer reviews 1 was positive and 1 was constructive. LivaNova customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LivaNova Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of LivaNova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LivaNova Customer Loyalty vs. Competitors
Compared to its competitors, LivaNova's Customer Loyalty score is rated right above CR Bard, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boston Scientific | 80% |
| Integra LifeSciences | 78% |
| Medtronic | 77% |
| LivaNova | 76% |
| CR Bard | 74% |
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LivaNova Product Quality
3/5
LivaNova has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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LivaNova Product Information
LivaNova’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.livanova.com
- Company Size
- 1,001-5,000 Employees
LivaNova Product Quality vs. Competitors
Compared to its competitors, LivaNova's Product Quality score is rated right above CR Bard, and is preceded by Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Integra LifeSciences | 3.9/5 |
| Boston Scientific | 3.7/5 |
| LivaNova | 3/5 |
| CR Bard | 3/5 |
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LivaNova Pricing
LivaNova ROI & Value For Money
3.1/5
LivaNova has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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LivaNova Pricing vs. Competitors
Compared to its competitors, LivaNova's ROI score is rated right below CR Bard.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Integra LifeSciences | 3.6/5 |
| CR Bard | 3.1/5 |
| LivaNova | 3.1/5 |
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LivaNova Customer Satisfaction (CSAT)
LivaNova Customer Satisfaction (CSAT) Score
80 / 100
LivaNova has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LivaNova Customer Satisfaction vs. Competitors
Compared to its competitors, LivaNova's Customer Satisfaction score is rated right above Medtronic, and is preceded by Integra LifeSciences.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Integra LifeSciences | 80% |
| LivaNova | 80% |
| Medtronic | 72% |
| Boston Scientific | 69% |
| CR Bard | 54% |
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LivaNova Customer Service
3.2/5
LivaNova has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About LivaNova's Customer Service
Address
5 Merchant Square, London, W2 1AY Bahamas
Website
www.livanova.com
Phone Number
7
LivaNova Customer Service vs. Competitors
Compared to its competitors, LivaNova's Customer Service score is rated right above CR Bard, and is preceded by Integra LifeSciences.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Boston Scientific | 3.8/5 |
| Integra LifeSciences | 3.6/5 |
| LivaNova | 3.2/5 |
| CR Bard | 3/5 |
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LivaNova as an Employer
2.5/5
LivaNova has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
LivaNova scored a -20 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of LivaNova would recommend the brand to a friend. ENPS measures how likely LivaNova employees would recommend working at LivaNova to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
