19
NPS
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Life Time - Healthy Way of Life
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About Life Time - Healthy Way of Life's Brand
Brand at a Glance
90%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Life Time - Healthy Way of Life NPS
Life Time - Healthy Way of Life's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Life Time - Healthy Way of Life's customers would recommend using the product based on a scale of -100 to 100.
Life Time - Healthy Way of Life Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Life Time - Healthy Way of Life NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
Jun 2023 17 | Jun 2023 | 17 |
Jun 2024 29 | Jun 2024 | 29 |
Aug 2024 37 | Aug 2024 | 37 |
Jul 2025 22 | Jul 2025 | 22 |
Jan 2026 10 | Jan 2026 | 10 |
Mar 2026 18 | Mar 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Life Time - Healthy Way of Life Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Life Time - Healthy Way of Life users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Life Time - Healthy Way of Life Product Quality
3.4/5
Life Time - Healthy Way of Life has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Life Time - Healthy Way of Life Product Information
Life Time - Healthy Way of Life’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Health and Wellness
Life Time - Healthy Way of Life Pricing
Life Time - Healthy Way of Life ROI & Value For Money
3.3/5
Life Time - Healthy Way of Life has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Life Time - Healthy Way of Life Customer Satisfaction (CSAT)
Life Time - Healthy Way of Life Customer Satisfaction (CSAT) Score
83 / 100
Life Time - Healthy Way of Life has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Life Time - Healthy Way of Life Customer Service
3.6/5
Life Time - Healthy Way of Life has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Life Time - Healthy Way of Life's Customer Service
Address
Chanhassen, MN 55346
Website
http://www.lifetimefitness.com
Life Time - Healthy Way of Life as an Employer
2.8/5
Life Time - Healthy Way of Life has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Life Time - Healthy Way of Life
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Life Time - Healthy Way of Life scored a 19 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Life Time - Healthy Way of Life would recommend the brand to a friend. ENPS measures how likely Life Time - Healthy Way of Life employees would recommend working at Life Time - Healthy Way of Life to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
