46
NPS
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DC Shoes
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About DC Shoes' Brand
"DC Shoes is an online platform that allows users to shop for clothing, footwear and bags." Among its major competitors, DC Shoes is ranked in 3rd place for NPS while Converse is 1st, and Vans is 2nd.
Brand at a Glance
88%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
DC Shoes Ranking
- #3 / 4 of its competitors
DC Shoes NPS
DC Shoes's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether DC Shoes's customers would recommend using the product based on a scale of -100 to 100.
DC Shoes Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
DC Shoes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 21 | Nov 2023 | 21 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 22 | Mar 2024 | 22 |
May 2024 21 | May 2024 | 21 |
Jul 2024 25 | Jul 2024 | 25 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 39 | Dec 2024 | 39 |
Jan 2025 40 | Jan 2025 | 40 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 42 | Mar 2025 | 42 |
Apr 2025 45 | Apr 2025 | 45 |
How Other Brands Compare
DC Shoes is ranked third for NPS among its competitors. Converse and Vans come in first and second, with Levi Strauss & Co. coming in at #4.
DC Shoes |  Vans |  Levi Strauss & Co. |  Converse | |
| Global Ranking | #- | #16 | #113 | #831 |
| NPS | 46 | 47 | 17 | 48 |
| Valuation Updated every 24 hours for public companies | - | $7.44B | $1.91B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DC Shoes NPS by Gender
Female customers rated DC Shoes's NPS 35 points higher than Male customers.
Male
43
DC Shoes's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
78
DC Shoes's NPS was rated 78 by Female customers on Comparably.
78%
Promoters
22%
Passives
0%
Detractors
DC Shoes NPS by Ethnicity
DC Shoes's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Native American 67 | Native American | 67 |
DC Shoes NPS by Age
DC Shoes's NPS was rated 78 points by customers ages 18-25 on Comparably.
DC Shoes NPS by Usage
DC Shoes's NPS was rated the highest by customers who have used DC Shoes's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 49 | Over 10 Years | 49 |
DC Shoes NPS vs. Competitors
Compared to its competitors, DC Shoes's NPS is rated right above Volcom, and is preceded by Vans.
| COMPANY | NPS Score | |
|---|---|---|
| Converse | 48 |
| Vans | 47 |
| DC Shoes | 46 |
 | Volcom | 40 |
 | Quiksilver | 35 |
| Levi Strauss & Co. | 17 |
DC Shoes Customer Reviews
Out of the 3 DC Shoes customer reviews 2 were positive and 1 was constructive. DC Shoes customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
DC Shoes Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of DC Shoes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DC Shoes Customer Loyalty Score by Gender
Male customers rated DC Shoes's Customer Loyalty score 20% higher than Female customers.
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Male
100%
Yes
Female
80%
Yes
DC Shoes Customer Loyalty Score by Ethnicity
DC Shoes's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DC Shoes.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
Native American
DC Shoes Customer Loyalty Score by Age
DC Shoes's Customer Loyalty score was rated 90% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
DC Shoes Customer Loyalty Score by Usage
DC Shoes's Customer Loyalty score was rated the highest by customers who have used DC Shoes's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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DC Shoes Customer Loyalty Score by Industry
DC Shoes's Customer Loyalty score was rated 100% by both Fashion and Beauty and Tech industry customers.
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DC Shoes Customer Loyalty vs. Competitors
Compared to its competitors, DC Shoes's Customer Loyalty score is rated right above Volcom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DC Shoes | 88% |
| Volcom | 86% |
| Vans | 85% |
| Converse | 84% |
| Levi Strauss & Co. | 74% |
| Quiksilver | 73% |
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DC Shoes Product Quality
4.1/5
DC Shoes has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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DC Shoes Product Information
DC Shoes’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DC Shoes's product the highest. Reviewers from the Fashion and Beauty industry rated DC Shoes the lowest at 3.1.
- Website
- www.dcshoes.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into DC Shoes Product Quality
DC Shoes's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Fashion and Beauty industry.
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Ranked DC Shoes Product Quality the Highest
Ranked DC Shoes Product Quality the Lowest
DC Shoes Product Quality Score by Gender
Female customers rated DC Shoes's Product Quality score 0.3 stars higher than Male customers.
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Male
4.2/5
Female
4.5/5
DC Shoes Product Quality Score by Ethnicity
DC Shoes's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Native American 4.6 | Native American | 4.6 |
DC Shoes Product Quality Score by Age
DC Shoes's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
DC Shoes Product Quality Score by Usage
DC Shoes's Product Quality score was rated the highest by customers who have used DC Shoes's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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DC Shoes Product Quality Score by Industry
DC Shoes's Product Quality score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.
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DC Shoes Product Quality vs. Competitors
Compared to its competitors, DC Shoes's Product Quality score is rated right above Quiksilver, and is preceded by Converse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vans | 4.3/5 |
| Volcom | 4.3/5 |
| Converse | 4.2/5 |
| DC Shoes | 4.1/5 |
| Quiksilver | 4.1/5 |
| Levi Strauss & Co. | 4.1/5 |
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DC Shoes Pricing
DC Shoes ROI & Value For Money
3.8/5
DC Shoes has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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DC Shoes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Tech industry think that they had the lowest ROI from DC Shoes.
Quick Insights into DC Shoes ROI
DC Shoes's ROI score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
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Ranked DC Shoes ROI the Highest
Ranked DC Shoes ROI the Lowest
DC Shoes ROI Score by Gender
Male customers rated DC Shoes's ROI score 0.1 stars higher than Female customers.
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Male
4.3/5
Female
4.2/5
DC Shoes ROI Score by Ethnicity
DC Shoes's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DC Shoes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Native American 4.5 | Native American | 4.5 |
DC Shoes ROI Score by Age
DC Shoes's ROI score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
DC Shoes ROI Score by Usage
DC Shoes's ROI score was rated the highest by customers who have used DC Shoes's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DC Shoes ROI Score by Industry
DC Shoes's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
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DC Shoes Pricing vs. Competitors
Compared to its competitors, DC Shoes's ROI score is rated right above Quiksilver, and is preceded by Levi Strauss & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Converse | 4/5 |
| Volcom | 4/5 |
| Levi Strauss & Co. | 3.9/5 |
| DC Shoes | 3.8/5 |
| Quiksilver | 3.8/5 |
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DC Shoes Customer Satisfaction (CSAT)
DC Shoes Customer Satisfaction (CSAT) Score
83 / 100
DC Shoes has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
55%
Satisfied
28%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DC Shoes Customer Satisfaction
DC Shoes's Customer Satisfaction score was rated highest by customers who have used DC Shoes's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.
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Ranked DC Shoes Customer Satisfaction the Highest
Ranked DC Shoes Customer Satisfaction the Lowest
DC Shoes Customer Satisfaction Score by Gender
Female customers rated DC Shoes's Customer Satisfaction score 3 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
89 / 100
FemaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DC Shoes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DC Shoes' Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
DC Shoes' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
DC Shoes' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DC Shoes Customer Satisfaction Score by Age
DC Shoes's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
DC Shoes Customer Satisfaction Score by Usage
DC Shoes's Customer Satisfaction score was rated the highest by customers who have used DC Shoes's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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DC Shoes Customer Satisfaction Score by Industry
DC Shoes's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.
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}DC Shoes Customer Satisfaction vs. Competitors
Compared to its competitors, DC Shoes's Customer Satisfaction score is rated right above Levi Strauss & Co., and is preceded by Quiksilver.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Volcom | 92% |
| Converse | 87% |
| Vans | 85% |
| Quiksilver | 85% |
| DC Shoes | 83% |
| Levi Strauss & Co. | 78% |
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DC Shoes Customer Service
3.8/5
DC Shoes has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About DC Shoes's Customer Service
Address
Huntington Beach, CA
Website
www.dcshoes.com
Quick Insights into DC Shoes Customer Service
DC Shoes's Customer Service score was rated highest by customers who have used DC Shoes's products/services for 2 to 5 Years, and rated lowest by customers from the Fashion and Beauty industry.
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Ranked DC Shoes Customer Service the Highest
Ranked DC Shoes Customer Service the Lowest
DC Shoes Customer Service Score by Gender
Female customers rated DC Shoes's Customer Service score 0.5 stars higher than Male customers.
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Male
3.6/5
Female
4.1/5
DC Shoes Customer Service Score by Ethnicity
DC Shoes's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Native American 4.3 | Native American | 4.3 |
DC Shoes Customer Service Score by Age
DC Shoes's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
DC Shoes Customer Service Score by Usage
DC Shoes's Customer Service score was rated the highest by customers who have used DC Shoes's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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DC Shoes Customer Service Score by Industry
DC Shoes's Customer Service score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.
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DC Shoes Customer Service vs. Competitors
Compared to its competitors, DC Shoes's Customer Service score is rated right above Levi Strauss & Co., and is preceded by Converse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vans | 4.1/5 |
| Converse | 4/5 |
| DC Shoes | 3.8/5 |
| Levi Strauss & Co. | 3.8/5 |
| Volcom | 3.8/5 |
| Quiksilver | 3.7/5 |
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DC Shoes as an Employer
3.5/5
DC Shoes has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
DC Shoes scored a 46 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of DC Shoes would recommend the brand to a friend. ENPS measures how likely DC Shoes employees would recommend working at DC Shoes to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
