40
NPS
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Volcom
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About Volcom's Brand
Founded in 1991 making quality apparel, outerwear, footwear and accessories. Volcom is part of the Kering Group, a world leader in apparel a
Brand at a Glance
86%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Volcom CMO
Volcom NPS
Volcom's Net Promoter Score (NPS) is a 40 with 61% Promoters, 18% Passives, and 21% Detractors. Net Promoter Score tracks whether Volcom's customers would recommend using the product based on a scale of -100 to 100.
Volcom Overall NPS
| 61% | Promoters |
|---|---|
| 18% | Passives |
| 21% | Detractors |
Volcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 42 | Apr 2023 | 42 |
May 2023 43 | May 2023 | 43 |
Aug 2023 48 | Aug 2023 | 48 |
Sep 2023 43 | Sep 2023 | 43 |
Jan 2024 45 | Jan 2024 | 45 |
Feb 2024 43 | Feb 2024 | 43 |
May 2024 39 | May 2024 | 39 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 42 | Sep 2024 | 42 |
Oct 2024 39 | Oct 2024 | 39 |
Nov 2024 39 | Nov 2024 | 39 |
Dec 2024 40 | Dec 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volcom NPS by Gender
Male customers rated Volcom's NPS 74 points higher than Female customers.
Male
49
Volcom's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
-25
Volcom's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Volcom NPS by Ethnicity
Volcom's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Other 34 | Other | 34 |
Volcom NPS by Age
Volcom's NPS was rated 50 points by customers ages 18-25 on Comparably.
Volcom NPS by Usage
Volcom's NPS was rated the highest by customers who have used Volcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 25 | Over 10 Years | 25 |
Volcom Customer Reviews
Out of the 4 Volcom customer reviews 4 were positive and 0 were constructive. Volcom customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Volcom Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Volcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volcom Customer Loyalty Score by Gender
Volcom's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Volcom Customer Loyalty Score by Ethnicity
Volcom's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volcom.
100
out of 100
Caucasian
100
out of 100
Other
Volcom Customer Loyalty Score by Age
Volcom's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Volcom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Volcom Customer Loyalty Score by Usage
Volcom's Customer Loyalty score was rated 100% by customers who have used Volcom's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Volcom Product Quality
4.3/5
Volcom has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Volcom Product Information
Volcom’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.volcom.com
- Company Size
- 501-1,000 Employees
Industry
Sports & Entertainment
Quick Insights into Volcom Product Quality
Volcom's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Volcom's products/services for Over 10 Years.
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Ranked Volcom Product Quality the Highest
Ranked Volcom Product Quality the Lowest
Volcom Product Quality Score by Gender
Male customers rated Volcom's Product Quality score 0.6 stars higher than Female customers.
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Male
4.2/5
Female
3.6/5
Volcom Product Quality Score by Ethnicity
Volcom's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Volcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.6 | Other | 4.6 |
Volcom Product Quality Score by Age
Volcom's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Volcom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Volcom Product Quality Score by Usage
Volcom's Product Quality score was rated the highest by customers who have used Volcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Volcom Pricing
Volcom ROI & Value For Money
4/5
Volcom has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Volcom ROI
Volcom's ROI score was rated highest by customers who have used Volcom's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Volcom ROI the Highest
Ranked Volcom ROI the Lowest
Volcom ROI Score by Gender
Male customers rated Volcom's ROI score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Volcom.
Male
4.2/5
Female
2.7/5
Volcom ROI Score by Ethnicity
Volcom's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Volcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 3.8 | Other | 3.8 |
Volcom ROI Score by Age
Volcom's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Volcom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Volcom ROI Score by Usage
Volcom's ROI score was rated the highest by customers who have used Volcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Volcom Customer Satisfaction (CSAT)
Volcom Customer Satisfaction (CSAT) Score
92 / 100
Volcom has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volcom Customer Satisfaction
Volcom's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Volcom's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Volcom's Customer Satisfaction.
Ranked Volcom Customer Satisfaction the Highest
Ranked Volcom Customer Satisfaction the Lowest
Volcom Customer Satisfaction Score by Gender
Male customers rated Volcom's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volcom.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Volcom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volcom's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volcom.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Volcom's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volcom.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Volcom Customer Satisfaction Score by Age
Volcom's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Volcom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Volcom Customer Satisfaction Score by Usage
Volcom's Customer Satisfaction score was rated the highest by customers who have used Volcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Volcom Customer Service
3.8/5
Volcom has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Volcom's Customer Service
Address
1740 Monrovia Ave, Costa Mesa, CA
Website
http://www.volcom.com
Phone Number
949-646-2175
Quick Insights into Volcom Customer Service
Volcom's Customer Service score was rated highest by customers who have used Volcom's products/services for 5 to 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Volcom's Customer Service score.
Ranked Volcom Customer Service the Highest
Ranked Volcom Customer Service the Lowest
Volcom Customer Service Score by Gender
Male customers rated Volcom's Customer Service score 1.4 stars higher than Female customers.
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Male
4.1/5
Female
2.7/5
Volcom Customer Service Score by Ethnicity
Volcom's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volcom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 3.6 | Other | 3.6 |
Volcom Customer Service Score by Age
Volcom's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Volcom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Volcom Customer Service Score by Usage
Volcom's Customer Service score was rated the highest by customers who have used Volcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Volcom as an Employer
3.9/5
Volcom has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Volcom scored a 40 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Volcom would recommend the brand to a friend. ENPS measures how likely Volcom employees would recommend working at Volcom to a friend.
Net Promoter Score
40
NPS Score
| 61% | Promoters |
|---|---|
| 18% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
