Takeda NPS & Customer Reviews

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Takeda

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Takeda

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About Takeda's Brand

"Takeda is a manufacturer, marketer and distributor of pharmaceutical products." Among its major competitors, Takeda is ranked in 4th place for NPS while Astellas Pharma US is 1st, and Allergan is 2nd. Overall, Takeda has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

76%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Takeda Ranking

^#4 / 4 of its competitors

Takeda NPS

Takeda's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether Takeda's customers would recommend using the product based on a scale of -100 to 100.

Takeda Overall NPS

NPS

54%	Promoters
19%	Passives
27%	Detractors

Takeda NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 36	Sep 2023	36
Oct 2023 32	Oct 2023	32
Nov 2023 32	Nov 2023	32
Dec 2023 32	Dec 2023	32
Feb 2024 31	Feb 2024	31
Mar 2024 29	Mar 2024	29
Apr 2024 28	Apr 2024	28
May 2024 27	May 2024	27
Jun 2024 28	Jun 2024	28
Oct 2024 28	Oct 2024	28
Mar 2025 28	Mar 2025	28
Oct 2025 26	Oct 2025	26

How Other Brands Compare

Takeda is ranked #4 for NPS among its competitors. Astellas Pharma US and Allergan come in first and second, with Lundbeck coming in at third.

	Takeda	Allergan	Astellas Pharma US	Lundbeck
Global Ranking	#-	#675	#-	#-
NPS	27	41	42	34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	-	$63.36B	$28.73B	$8.21B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Takeda NPS by Gender

Male customers rated Takeda's NPS 9 points higher than Female customers.

Male

Takeda's NPS was rated 37 by Male customers on Comparably.

55%

Promoters

27%

Passives

18%

Detractors

Female

Takeda's NPS was rated 28 by Female customers on Comparably.

57%

Promoters

14%

Passives

29%

Detractors

Takeda NPS by Ethnicity

Takeda's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 12	Caucasian	12
Asian or Pacific Islander 75	Asian or Pacific Islander	75

Takeda NPS by Age

Takeda's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

31-35

80%

20%

36-40

67%

33%

41-45

33%

67%

Takeda NPS by Usage

Takeda's NPS was rated the highest by customers who have used Takeda's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 60	Less than 1 Year	60
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years -20	2 to 5 Years	-20

Takeda NPS vs. Competitors

Compared to its competitors, Takeda's NPS is rated right below Lundbeck.

COMPANY		NPS Score
	Astellas Pharma US	42
	Allergan	41
	Lundbeck	34
	Takeda	27

Takeda Customer Reviews

Out of the 4 Takeda customer reviews 3 were positive and 1 was constructive. Takeda customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Takeda Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Takeda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Takeda Customer Loyalty Score by Gender

Male customers rated Takeda's Customer Loyalty score 5% higher than Female customers.

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Male

92%

Yes

Female

87%

Yes

Takeda Customer Loyalty Score by Ethnicity

Takeda's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Takeda Customer Loyalty Score by Age

Takeda's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 82%	31-35	82%
36-40 100%	36-40	100%
41-45 100%	41-45	100%

Takeda Customer Loyalty Score by Usage

Takeda's Customer Loyalty score was rated the highest by customers who have used Takeda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	82%
1 to 2 Years	100%
2 to 5 Years	82%

Takeda Customer Loyalty Score by Industry

Takeda's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	85%
Biotech and Pharmaceuticals	85%
Healthcare, Hospitals and Medicine	100%

Takeda Customer Loyalty vs. Competitors

Compared to its competitors, Takeda's Customer Loyalty score is rated right above Astellas Pharma US, and is preceded by Allergan.

COMPANY		Customer Loyalty Score
	Lundbeck	85%
	Allergan	83%
	Takeda	76%
	Astellas Pharma US	59%

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Takeda Product Quality

4.1/5

Takeda has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Takeda Product Information

Takeda’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Takeda's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Takeda the lowest at 4.3.

Website: http://www.takeda.com/

Company Size: 10,000+ Employees

Industry

Tech

Healthcare

Quick Insights into Takeda Product Quality

Takeda's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.

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Ranked Takeda Product Quality the Highest

Healthcare, Hospitals and Medicine	5
Female	4.8
1 to 2 Years	4.7

Ranked Takeda Product Quality the Lowest

Biotech and Pharmaceuticals	4.3
Caucasian	4
Male	4

Takeda Product Quality Score by Gender

Female customers rated Takeda's Product Quality score 0.8 stars higher than Male customers.

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Male

4/5

Female

4.8/5

Takeda Product Quality Score by Ethnicity

Takeda's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Takeda Product Quality Score by Age

Takeda's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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Summary	Age	Score
31-35 4.6	31-35	4.6
36-40 4.6	36-40	4.6
41-45 4.3	41-45	4.3

Takeda Product Quality Score by Usage

Takeda's Product Quality score was rated the highest by customers who have used Takeda's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.6
1 to 2 Years	4.7
2 to 5 Years	4.4

Takeda Product Quality Score by Industry

Takeda's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	4.5
Biotech and Pharmaceuticals	4.3
Healthcare, Hospitals and Medicine	5

Takeda Product Quality vs. Competitors

Compared to its competitors, Takeda's Product Quality score is rated right above Allergan.

COMPANY		Product Quality Score
	Takeda	4.1/5
	Allergan	4/5
	Lundbeck	3.8/5
	Astellas Pharma US	3/5

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Takeda Pricing

Takeda ROI & Value For Money

3.9/5

Takeda has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Takeda Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Takeda.

Quick Insights into Takeda ROI

Takeda's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 41-45.

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Ranked Takeda ROI the Highest

Healthcare, Hospitals and Medicine	4.8
36-40	4.5
Less than 1 Year	4.5

Ranked Takeda ROI the Lowest

2 to 5 Years	3.4
Caucasian	3.4
41-45	3.1

Takeda ROI Score by Gender

Female customers rated Takeda's ROI score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

Takeda ROI Score by Ethnicity

Takeda's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4

Takeda ROI Score by Age

Takeda's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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Summary	Age	Score
31-35 4.2	31-35	4.2
36-40 4.5	36-40	4.5
41-45 3.1	41-45	3.1

Takeda ROI Score by Usage

Takeda's ROI score was rated the highest by customers who have used Takeda's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.4
2 to 5 Years	3.4

Takeda ROI Score by Industry

Takeda's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	3.6
Biotech and Pharmaceuticals	3.9
Healthcare, Hospitals and Medicine	4.8

Takeda Pricing vs. Competitors

Compared to its competitors, Takeda's ROI score is rated right above Lundbeck, and is preceded by Allergan.

COMPANY		Pricing Score
	Allergan	4/5
	Takeda	3.9/5
	Lundbeck	3.8/5
	Astellas Pharma US	3.2/5

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Takeda Customer Satisfaction (CSAT)

Takeda Customer Satisfaction (CSAT) Score

75 / 100

Takeda has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	45%
Satisfied	30%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

45%

Satisfied

30%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Takeda Customer Satisfaction

Takeda's Customer Satisfaction score was rated highest by customers who have used Takeda's products/services for 1 to 2 Years, and rated lowest by customers who have used Takeda's products/services for Less than 1 Year.

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Ranked Takeda Customer Satisfaction the Highest

1 to 2 Years	100%
31-35	100%
Asian or Pacific Islander	100%

Ranked Takeda Customer Satisfaction the Lowest

Tech	83%
Caucasian	75%
Less than 1 Year	75%

Takeda Customer Satisfaction Score by Gender

Male customers rated Takeda's Customer Satisfaction score 5 points higher than Female customers.

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91 / 100

Male

	Very Satisfied	36%
	Satisfied	55%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	9%

86 / 100

Female

	Very Satisfied	72%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	0%

Takeda Customer Satisfaction Score by Ethnicity

Caucasian
75%
Asian or Pacific Islander
100%

CSAT according to Caucasian

Takeda's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

12%

CSAT according to Asian or Pacific Islander

Takeda's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Takeda Customer Satisfaction Score by Age

Takeda's Customer Satisfaction score was rated 100 points by customers ages 31-35 and customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

31-35

100%

36-40

100%

41-45

100%

Takeda Customer Satisfaction Score by Usage

Takeda's Customer Satisfaction score was rated the highest by customers who have used Takeda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	75
1 to 2 Years	100
2 to 5 Years	100

Takeda Customer Satisfaction Score by Industry

Takeda's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

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{
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			"score": 83,
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Tech	83
Biotech and Pharmaceuticals	100
Healthcare, Hospitals and Medicine	100

Takeda Customer Satisfaction vs. Competitors

Compared to its competitors, Takeda's Customer Satisfaction score is rated right above Astellas Pharma US, and is preceded by Lundbeck.

COMPANY		Customer Satisfaction (CSAT) Score
	Allergan	76%
	Lundbeck	75%
	Takeda	75%
	Astellas Pharma US	60%

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Takeda Customer Service

4/5

Takeda has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Takeda's Customer Service

Address

Lexington, MA

Website

http://www.takeda.com/

Quick Insights into Takeda Customer Service

Takeda's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.

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Ranked Takeda Customer Service the Highest

Healthcare, Hospitals and Medicine	5
36-40	4.6
Less than 1 Year	4.5

Ranked Takeda Customer Service the Lowest

Male	3.9
Caucasian	3.7
Tech	3.6

Takeda Customer Service Score by Gender

Female customers rated Takeda's Customer Service score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Takeda Customer Service Score by Ethnicity

Takeda's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4

Takeda Customer Service Score by Age

Takeda's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
31-35 4.3	31-35	4.3
36-40 4.6	36-40	4.6
41-45 4	41-45	4

Takeda Customer Service Score by Usage

Takeda's Customer Service score was rated the highest by customers who have used Takeda's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.5
1 to 2 Years	4.3
2 to 5 Years	3.9

Takeda Customer Service Score by Industry

Takeda's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	3.6
Biotech and Pharmaceuticals	4.1
Healthcare, Hospitals and Medicine	5

Takeda Customer Service vs. Competitors

Compared to its competitors, Takeda's Customer Service score is rated right above Lundbeck, and is preceded by Allergan.

COMPANY		Customer Service Score
	Allergan	4/5
	Takeda	4/5
	Lundbeck	3.7/5
	Astellas Pharma US	3.1/5

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Takeda as an Employer

4.3/5

Takeda has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Takeda

Christophe Weber

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Takeda scored a 27 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Takeda would recommend the brand to a friend. ENPS measures how likely Takeda employees would recommend working at Takeda to a friend.

Net Promoter Score

NPS Score

54%	Promoters
19%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
28%	Passive
25%	Detractors

Global Ranking Snapshot

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