42
NPS
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Astellas Pharma US
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About Astellas Pharma US' Brand
"Astellas Pharma manufactures, markets and distributes pharmaceutical products." Among its major competitors, Astellas Pharma US is ranked in 1st place for NPS while Takeda is 2nd, and Pfizer is 3rd.Their current market cap is $28.73B
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Astellas Pharma US Ranking
- #1 / 3 of its competitors
Astellas Pharma US NPS
Astellas Pharma US's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Astellas Pharma US's customers would recommend using the product based on a scale of -100 to 100.
Astellas Pharma US Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Astellas Pharma US NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Jun 2024 33 | Jun 2024 | 33 |
Nov 2024 43 | Nov 2024 | 43 |
How Other Brands Compare
Astellas Pharma US is ranked first for NPS among its competitors. Takeda and Pfizer come in second and third. Among those competitors, it is the most valued company behind Pfizer.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astellas Pharma US NPS vs. Competitors
Compared to its competitors, Astellas Pharma US's NPS is rated right above Takeda.
| COMPANY | NPS Score | |
|---|---|---|
| Astellas Pharma US | 42 |
 | Takeda | 27 |
 | Pfizer | 0 |
Astellas Pharma US Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Astellas Pharma US users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Astellas Pharma US Customer Loyalty vs. Competitors
Compared to its competitors, Astellas Pharma US's Customer Loyalty score is rated right below Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Takeda | 76% |
| Pfizer | 65% |
| Astellas Pharma US | 59% |
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Astellas Pharma US Product Quality
3/5
Astellas Pharma US has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Astellas Pharma US Product Information
Astellas Pharma US’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.astellas.com/
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Astellas Pharma US Product Quality vs. Competitors
Compared to its competitors, Astellas Pharma US's Product Quality score is rated right below Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Takeda | 4.1/5 |
| Pfizer | 3.2/5 |
| Astellas Pharma US | 3/5 |
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Astellas Pharma US Pricing
Astellas Pharma US ROI & Value For Money
3.2/5
Astellas Pharma US has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Astellas Pharma US Pricing vs. Competitors
Compared to its competitors, Astellas Pharma US's ROI score is rated right above Pfizer, and is preceded by Takeda.
| COMPANY | Pricing Score | |
|---|---|---|
| Takeda | 3.9/5 |
| Astellas Pharma US | 3.2/5 |
| Pfizer | 3.1/5 |
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Astellas Pharma US Customer Satisfaction (CSAT)
Astellas Pharma US Customer Satisfaction (CSAT) Score
60 / 100
Astellas Pharma US has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astellas Pharma US Customer Satisfaction vs. Competitors
Compared to its competitors, Astellas Pharma US's Customer Satisfaction score is rated right above Pfizer, and is preceded by Takeda.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Takeda | 75% |
| Astellas Pharma US | 60% |
| Pfizer | 58% |
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Astellas Pharma US Customer Service
3.1/5
Astellas Pharma US has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Astellas Pharma US's Customer Service
Address
Tokio, TX
Website
http://www.astellas.com/
Astellas Pharma US Customer Service vs. Competitors
Compared to its competitors, Astellas Pharma US's Customer Service score is rated right above Pfizer, and is preceded by Takeda.
| COMPANY | Customer Service Score | |
|---|---|---|
| Takeda | 4/5 |
| Astellas Pharma US | 3.1/5 |
| Pfizer | 3.1/5 |
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Astellas Pharma US as an Employer
4.2/5
Astellas Pharma US has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Astellas Pharma US scored a 42 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Astellas Pharma US would recommend the brand to a friend. ENPS measures how likely Astellas Pharma US employees would recommend working at Astellas Pharma US to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
