Lundbeck NPS & Customer Reviews

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Lundbeck

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Lundbeck

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About Lundbeck's Brand

Lundbeck is a pharmaceutical company engaged in the research and development, production, marketing, and sale of drugs. Among its major competitors, Lundbeck is ranked in 3rd place for NPS while Novo Nordisk is 1st, and Abbott is 2nd.Their current market cap is $8.21B

Brand at a Glance

85%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Lundbeck Ranking

^#2 / 4 of its competitors

Lundbeck NPS

Lundbeck's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Lundbeck's customers would recommend using the product based on a scale of -100 to 100.

Lundbeck Overall NPS

NPS

58%	Promoters
18%	Passives
24%	Detractors

Lundbeck NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 100	Feb 2023	100
May 2023 83	May 2023	83
Oct 2023 57	Oct 2023	57
Nov 2023 37	Nov 2023	37
Dec 2023 44	Dec 2023	44
Jan 2024 50	Jan 2024	50
Feb 2024 45	Feb 2024	45
Jul 2024 30	Jul 2024	30
Feb 2025 36	Feb 2025	36
Oct 2025 27	Oct 2025	27
Dec 2025 31	Dec 2025	31
Jan 2026 34	Jan 2026	34

How Other Brands Compare

Lundbeck is ranked second for NPS among its competitors. Abbott and GSK come in first and third, with Eli Lilly and Company coming in at #4. Among those competitors, it is the second most valued company behind Abbott.

	Lundbeck	Abbott	Eli Lilly and Company	GSK
Global Ranking	#-	#168	#192	#881
NPS	34	35	26	32
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$8.21B	$210.71B	$179.16B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lundbeck NPS vs. Competitors

Compared to its competitors, Lundbeck's NPS is rated right above GSK, and is preceded by Abbott.

COMPANY		NPS Score
	Novo Nordisk	38
	Abbott	35
	Lundbeck	34
	GSK	32
	Takeda	27
	Eli Lilly and Company	26
	Interpace Diagnostics Group	N/A
	MWI Veterinary Supply	N/A

Lundbeck Customer Reviews

Lundbeck Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Lundbeck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Lundbeck Customer Loyalty vs. Competitors

Compared to its competitors, Lundbeck's Customer Loyalty score is rated right above Novo Nordisk.

COMPANY		Customer Loyalty Score
	Lundbeck	85%
	Novo Nordisk	84%
	Abbott	81%
	Takeda	76%
	Eli Lilly and Company	76%
	GSK	73%
	Interpace Diagnostics Group	N/A
	MWI Veterinary Supply	N/A

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Lundbeck Product Quality

3.8/5

Lundbeck has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Lundbeck Product Information

Lundbeck’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://www.lundbeck.com

Company Size: 5,001-10,000 Employees

Industry

Healthcare

Lundbeck Product Quality vs. Competitors

Compared to its competitors, Lundbeck's Product Quality score is rated right above Interpace Diagnostics Group, and is preceded by Eli Lilly and Company.

COMPANY		Product Quality Score
	GSK	4.1/5
	Takeda	4.1/5
	Novo Nordisk	4/5
	Abbott	4/5
	Eli Lilly and Company	3.8/5
	Lundbeck	3.8/5
	Interpace Diagnostics Group	N/A
	MWI Veterinary Supply	N/A

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Lundbeck Pricing

Lundbeck ROI & Value For Money

3.8/5

Lundbeck has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Lundbeck Pricing vs. Competitors

Compared to its competitors, Lundbeck's ROI score is rated right above Interpace Diagnostics Group, and is preceded by Novo Nordisk.

COMPANY		Pricing Score
	GSK	3.9/5
	Takeda	3.9/5
	Abbott	3.9/5
	Eli Lilly and Company	3.9/5
	Novo Nordisk	3.8/5
	Lundbeck	3.8/5
	Interpace Diagnostics Group	N/A
	MWI Veterinary Supply	N/A

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Lundbeck Customer Satisfaction (CSAT)

Lundbeck Customer Satisfaction (CSAT) Score

75 / 100

Lundbeck has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	33%
Satisfied	42%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

33%

Satisfied

42%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Lundbeck Customer Satisfaction vs. Competitors

Compared to its competitors, Lundbeck's Customer Satisfaction score is rated right above Takeda, and is preceded by Abbott.

COMPANY		Customer Satisfaction (CSAT) Score
	GSK	80%
	Novo Nordisk	76%
	Abbott	76%
	Lundbeck	75%
	Takeda	75%
	Eli Lilly and Company	69%
	Interpace Diagnostics Group	0%
	MWI Veterinary Supply	0%

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Lundbeck Customer Service

3.7/5

Lundbeck has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Lundbeck's Customer Service

Address

Ottiliavej 9, DK 2500 Copenhagen - Valby, Valmy, NV Denmark

Website

http://www.lundbeck.com

Phone Number

866-337-6996

Lundbeck Customer Service vs. Competitors

Compared to its competitors, Lundbeck's Customer Service score is rated right above Interpace Diagnostics Group, and is preceded by Eli Lilly and Company.

COMPANY		Customer Service Score
	GSK	4/5
	Takeda	4/5
	Novo Nordisk	3.9/5
	Abbott	3.9/5
	Eli Lilly and Company	3.8/5
	Lundbeck	3.7/5
	Interpace Diagnostics Group	N/A
	MWI Veterinary Supply	N/A

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Lundbeck as an Employer

3.9/5

Lundbeck has a 3.9/5 stars for its overall company culture rated by their employees

top

40%

CEO of Lundbeck

Kare Schultz

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lundbeck scored a 34 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Lundbeck would recommend the brand to a friend. ENPS measures how likely Lundbeck employees would recommend working at Lundbeck to a friend.

Net Promoter Score

NPS Score

58%	Promoters
18%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
13%	Passive
38%	Detractors

Global Ranking Snapshot

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