0
NPS
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Valeant Pharmaceuticals International
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About Valeant Pharmaceuticals International's Brand
Valeant Pharmaceuticals International develops and markets medications used in the fields of neurology, dermatology and infectious diseases. Among its major competitors, Valeant Pharmaceuticals International is ranked in 4th place for NPS while Allergan is 1st, and Bausch & Lomb is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.3/5
Customer Service
Valeant Pharmaceuticals International Ranking
- #4 / 4 of its competitors
Valeant Pharmaceuticals International NPS
Valeant Pharmaceuticals International's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Valeant Pharmaceuticals International's customers would recommend using the product based on a scale of -100 to 100.
Valeant Pharmaceuticals International Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Valeant Pharmaceuticals International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Jun 2025 -50 | Jun 2025 | -50 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Valeant Pharmaceuticals International is ranked #4 for NPS among its competitors. Allergan and Bausch & Lomb come in first and second, with Perrigo Company coming in at third.
Valeant Pharmaceuticals International |  Allergan |  Bausch & Lomb |  Perrigo Company | |
| Global Ranking | #- | #675 | #- | #- |
| NPS | 0 | 41 | 33 | 13 |
| Valuation Updated every 24 hours for public companies | - | $63.36B | $11.34B | $5.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valeant Pharmaceuticals International NPS vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's NPS is rated right below Perrigo Company.
| COMPANY | NPS Score | |
|---|---|---|
| Allergan | 41 |
| Bausch & Lomb | 33 |
| Perrigo Company | 13 |
| Valeant Pharmaceuticals International | 0 |
Valeant Pharmaceuticals International Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Valeant Pharmaceuticals International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Valeant Pharmaceuticals International Customer Loyalty vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's Customer Loyalty score is rated right below Bausch & Lomb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
| Perrigo Company | 83% |
| Bausch & Lomb | 79% |
| Valeant Pharmaceuticals International | 53% |
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Valeant Pharmaceuticals International Product Quality
2.8/5
Valeant Pharmaceuticals International has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Valeant Pharmaceuticals International Product Information
Valeant Pharmaceuticals International’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.valeant.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Valeant Pharmaceuticals International Product Quality vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's Product Quality score is rated right below Perrigo Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| Allergan | 4/5 |
| Perrigo Company | 4/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
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Valeant Pharmaceuticals International Pricing
Valeant Pharmaceuticals International ROI & Value For Money
2.9/5
Valeant Pharmaceuticals International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Valeant Pharmaceuticals International Pricing vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's ROI score is rated right below Perrigo Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Bausch & Lomb | 4/5 |
| Perrigo Company | 4/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
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Valeant Pharmaceuticals International Customer Satisfaction (CSAT)
Valeant Pharmaceuticals International Customer Satisfaction (CSAT) Score
50 / 100
Valeant Pharmaceuticals International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Valeant Pharmaceuticals International Customer Satisfaction vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's Customer Satisfaction score is rated right below Perrigo Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bausch & Lomb | 86% |
| Allergan | 76% |
| Perrigo Company | 69% |
| Valeant Pharmaceuticals International | 50% |
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Valeant Pharmaceuticals International Customer Service
2.3/5
Valeant Pharmaceuticals International has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Valeant Pharmaceuticals International's Customer Service
Address
One Enterprise, Aliso Viejo, CA
Website
http://www.valeant.com
Phone Number
(800) 361-1448
Valeant Pharmaceuticals International Customer Service vs. Competitors
Compared to its competitors, Valeant Pharmaceuticals International's Customer Service score is rated right below Perrigo Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| Allergan | 4/5 |
| Perrigo Company | 4/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
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Valeant Pharmaceuticals International as an Employer
4.1/5
Valeant Pharmaceuticals International has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Valeant Pharmaceuticals International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Valeant Pharmaceuticals International scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Valeant Pharmaceuticals International would recommend the brand to a friend. ENPS measures how likely Valeant Pharmaceuticals International employees would recommend working at Valeant Pharmaceuticals International to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
