10
NPS
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Perrigo Company
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About Perrigo Company's Brand
Among its major competitors, Perrigo Company is ranked in 2nd place for NPS while Allergan is 1st, and Teva Pharmaceuticals is 3rd.Their current market cap is $5.43B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Perrigo Company Ranking
- #2 / 4 of its competitors
Perrigo Company NPS
Perrigo Company's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether Perrigo Company's customers would recommend using the product based on a scale of -100 to 100.
Perrigo Company Overall NPS
| 43% | Promoters |
|---|---|
| 24% | Passives |
| 33% | Detractors |
Perrigo Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 9 | Dec 2022 | 9 |
Apr 2023 8 | Apr 2023 | 8 |
May 2023 7 | May 2023 | 7 |
Aug 2023 13 | Aug 2023 | 13 |
Dec 2023 19 | Dec 2023 | 19 |
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 21 | Apr 2024 | 21 |
Jul 2024 15 | Jul 2024 | 15 |
Oct 2024 8 | Oct 2024 | 8 |
How Other Brands Compare
Perrigo Company is ranked second for NPS among its competitors. Allergan and Teva Pharmaceuticals come in first and third, with Mylan coming in at #4. Among those competitors, it is the lowest valued company behind Allergan.
Perrigo Company |  Allergan |  Mylan |  Teva Pharmaceuticals | |
| Global Ranking | #- | #675 | #- | #- |
| NPS | 10 | 41 | -42 | 6 |
| Valuation Updated every 24 hours for public companies | $5.43B | $63.36B | $8.59B | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perrigo Company NPS by Gender
Perrigo Company's NPS was rated 25 by Male customers on Comparably.
Male
25
Perrigo Company's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Perrigo Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Perrigo Company NPS vs. Competitors
Compared to its competitors, Perrigo Company's NPS is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | NPS Score | |
|---|---|---|
| Allergan | 41 |
| Perrigo Company | 10 |
| Teva Pharmaceuticals | 6 |
 | Valeant Pharmaceuticals International | 0 |
| Mylan | -42 |
Perrigo Company Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Perrigo Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Perrigo Company Customer Loyalty Score by Gender
Perrigo Company's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Perrigo Company Customer Loyalty vs. Competitors
Compared to its competitors, Perrigo Company's Customer Loyalty score is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
| Perrigo Company | 83% |
| Teva Pharmaceuticals | 72% |
| Mylan | 57% |
| Valeant Pharmaceuticals International | 53% |
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Perrigo Company Product Quality
4/5
Perrigo Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Perrigo Company Product Information
Perrigo Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.perrigo.com
- Company Size
- 10,000+ Employees
Quick Insights into Perrigo Company Product Quality
Perrigo Company's Product Quality score was rated highest by Male customers.
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Ranked Perrigo Company Product Quality the Highest
Perrigo Company Product Quality Score by Gender
Perrigo Company's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Perrigo Company.
Male
4.5/5
Female
N/A
Perrigo Company Product Quality vs. Competitors
Compared to its competitors, Perrigo Company's Product Quality score is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allergan | 4/5 |
| Perrigo Company | 4/5 |
| Teva Pharmaceuticals | 3.7/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
| Mylan | 2.5/5 |
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Perrigo Company Pricing
Perrigo Company ROI & Value For Money
4/5
Perrigo Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Perrigo Company ROI
Perrigo Company's ROI score was rated highest by Male customers.
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Ranked Perrigo Company ROI the Highest
Perrigo Company ROI Score by Gender
Perrigo Company's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Perrigo Company Pricing vs. Competitors
Compared to its competitors, Perrigo Company's ROI score is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Perrigo Company | 4/5 |
| Teva Pharmaceuticals | 3.4/5 |
| Mylan | 3/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
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Perrigo Company Customer Satisfaction (CSAT)
Perrigo Company Customer Satisfaction (CSAT) Score
73 / 100
Perrigo Company has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Perrigo Company Customer Satisfaction
Perrigo Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked Perrigo Company Customer Satisfaction the Highest
Perrigo Company Customer Satisfaction Score by Gender
Perrigo Company's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Perrigo Company Customer Satisfaction vs. Competitors
Compared to its competitors, Perrigo Company's Customer Satisfaction score is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allergan | 76% |
| Perrigo Company | 73% |
| Teva Pharmaceuticals | 65% |
| Mylan | 51% |
| Valeant Pharmaceuticals International | 50% |
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Perrigo Company Customer Service
4/5
Perrigo Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Perrigo Company's Customer Service
Website
http://www.perrigo.com
Quick Insights into Perrigo Company Customer Service
Perrigo Company's Customer Service score was rated highest by Male customers.
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Ranked Perrigo Company Customer Service the Highest
Perrigo Company Customer Service Score by Gender
Perrigo Company's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Perrigo Company Customer Service vs. Competitors
Compared to its competitors, Perrigo Company's Customer Service score is rated right above Teva Pharmaceuticals, and is preceded by Allergan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| Perrigo Company | 4/5 |
| Teva Pharmaceuticals | 3.5/5 |
| Mylan | 2.9/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
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Perrigo Company as an Employer
4.3/5
Perrigo Company has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Perrigo Company scored a 10 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Perrigo Company would recommend the brand to a friend. ENPS measures how likely Perrigo Company employees would recommend working at Perrigo Company to a friend.
Net Promoter Score
10
NPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
