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NPS
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Teva Pharmaceuticals
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About Teva Pharmaceuticals' Brand
Teva is a leading global pharmaceutical company that delivers high quality healthcare solutions used by millions of patients every day. Among its major competitors, Teva Pharmaceuticals is ranked in 7th place for NPS while Novo Nordisk is 1st, and Merck is 2nd.Their current market cap is $8.10B
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Teva Pharmaceuticals CMO
Marty Berndt
Marty Berndt serves as the Senior Vice President Marketing; Chief Marketing Officer US of Teva Pharmaceuticals. Marty started at Teva Pharmaceuticals in December of 2017. Marty currently resides in the Kansas City, Missouri Area.
Teva Pharmaceuticals Ranking
- #4 / 4 of its competitors
Teva Pharmaceuticals NPS
Teva Pharmaceuticals's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether Teva Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Teva Pharmaceuticals Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
Teva Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 5 | Apr 2024 | 5 |
May 2024 5 | May 2024 | 5 |
Jun 2024 5 | Jun 2024 | 5 |
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 6 | Sep 2024 | 6 |
Oct 2024 5 | Oct 2024 | 5 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 5 | Mar 2025 | 5 |
Sep 2025 7 | Sep 2025 | 7 |
Oct 2025 7 | Oct 2025 | 7 |
Nov 2025 4 | Nov 2025 | 4 |
Dec 2025 6 | Dec 2025 | 6 |
How Other Brands Compare
Teva Pharmaceuticals is ranked #4 for NPS among its competitors. Novo Nordisk and Merck come in first and second, with GSK coming in at third. Among those competitors, it is the lowest valued company behind Merck.
Teva Pharmaceuticals |  Merck |  GSK |  Novo Nordisk | |
| Global Ranking | #- | #330 | #881 | #909 |
| NPS | 6 | 35 | 32 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $8.10B | $196.60B | - | $122.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teva Pharmaceuticals NPS by Gender
Female customers rated Teva Pharmaceuticals's NPS 2 points higher than Male customers.
Male
-23
Teva Pharmaceuticals's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
-21
Teva Pharmaceuticals's NPS was rated -21 by Female customers on Comparably.
29%
Promoters
21%
Passives
50%
Detractors
Teva Pharmaceuticals NPS by Ethnicity
Teva Pharmaceuticals's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -51 | Other | -51 |
Teva Pharmaceuticals NPS by Age
Teva Pharmaceuticals's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Teva Pharmaceuticals NPS by Usage
Teva Pharmaceuticals's NPS was rated the highest by customers who have used Teva Pharmaceuticals's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -50 | Over 10 Years | -50 |
Teva Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's NPS is rated right above Mylan, and is preceded by Perrigo.
| COMPANY | NPS Score | |
|---|---|---|
| Novo Nordisk | 38 |
| Merck | 35 |
| GSK | 32 |
 | Amgen | 24 |
 | sandoz | 17 |
 | Perrigo | 12 |
| Teva Pharmaceuticals | 6 |
 | Mylan | -42 |
Teva Pharmaceuticals Customer Reviews
Out of the 5 Teva Pharmaceuticals customer reviews 4 were positive and 1 was constructive. Teva Pharmaceuticals customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Teva Pharmaceuticals Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Teva Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Teva Pharmaceuticals Customer Loyalty Score by Gender
Male customers rated Teva Pharmaceuticals's Customer Loyalty score 31% higher than Female customers.
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Male
80%
Yes
Female
49%
Yes
Teva Pharmaceuticals Customer Loyalty Score by Ethnicity
Teva Pharmaceuticals's Customer Loyalty score was rated 55% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
55
out of 100
Other
Teva Pharmaceuticals Customer Loyalty Score by Age
Teva Pharmaceuticals's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 46% | 41-45 | 46% |
51-55 40% | 51-55 | 40% |
56-60 46% | 56-60 | 46% |
66+ 40% | 66+ | 40% |
Teva Pharmaceuticals Customer Loyalty Score by Usage
Teva Pharmaceuticals's Customer Loyalty score was rated the highest by customers who have used Teva Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Teva Pharmaceuticals Customer Loyalty Score by Industry
Teva Pharmaceuticals's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teva Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's Customer Loyalty score is rated right above sandoz, and is preceded by GSK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Novo Nordisk | 84% |
| Merck | 80% |
| Amgen | 77% |
| GSK | 73% |
| Teva Pharmaceuticals | 72% |
| sandoz | 69% |
| Mylan | 57% |
| Perrigo | 56% |
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Teva Pharmaceuticals Product Quality
3.7/5
Teva Pharmaceuticals has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Teva Pharmaceuticals Product Information
Teva Pharmaceuticals’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Teva Pharmaceuticals's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Teva Pharmaceuticals the lowest at 2.1.
- Website
- http://www.tevapharm.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Teva Pharmaceuticals Product Quality
Teva Pharmaceuticals's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.
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Ranked Teva Pharmaceuticals Product Quality the Highest
Ranked Teva Pharmaceuticals Product Quality the Lowest
Teva Pharmaceuticals Product Quality Score by Gender
Male customers rated Teva Pharmaceuticals's Product Quality score 0.5 stars higher than Female customers.
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Male
3.8/5
Female
3.3/5
Teva Pharmaceuticals Product Quality Score by Ethnicity
Teva Pharmaceuticals's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.1 | Other | 3.1 |
Teva Pharmaceuticals Product Quality Score by Age
Teva Pharmaceuticals's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.3 | 56-60 | 3.3 |
66+ 3.8 | 66+ | 3.8 |
Teva Pharmaceuticals Product Quality Score by Usage
Teva Pharmaceuticals's Product Quality score was rated the highest by customers who have used Teva Pharmaceuticals's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Teva Pharmaceuticals Product Quality Score by Industry
Teva Pharmaceuticals's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teva Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's Product Quality score is rated right above Perrigo, and is preceded by Amgen.
| COMPANY | Product Quality Score | |
|---|---|---|
| GSK | 4.1/5 |
| Novo Nordisk | 4/5 |
| Merck | 4/5 |
| Amgen | 3.8/5 |
| Teva Pharmaceuticals | 3.7/5 |
| Perrigo | 3.6/5 |
| sandoz | 3.3/5 |
| Mylan | 2.5/5 |
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Teva Pharmaceuticals Pricing
Teva Pharmaceuticals ROI & Value For Money
3.4/5
Teva Pharmaceuticals has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Teva Pharmaceuticals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Teva Pharmaceuticals.
Quick Insights into Teva Pharmaceuticals ROI
Teva Pharmaceuticals's ROI score was rated highest by customers who have used Teva Pharmaceuticals's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Teva Pharmaceuticals ROI the Highest
Ranked Teva Pharmaceuticals ROI the Lowest
Teva Pharmaceuticals ROI Score by Gender
Male customers rated Teva Pharmaceuticals's ROI score 0.2 stars higher than Female customers.
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Male
3.3/5
Female
3.1/5
Teva Pharmaceuticals ROI Score by Ethnicity
Teva Pharmaceuticals's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.6 | Other | 2.6 |
Teva Pharmaceuticals ROI Score by Age
Teva Pharmaceuticals's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.4 | 56-60 | 2.4 |
66+ 3.3 | 66+ | 3.3 |
Teva Pharmaceuticals ROI Score by Usage
Teva Pharmaceuticals's ROI score was rated the highest by customers who have used Teva Pharmaceuticals's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Teva Pharmaceuticals ROI Score by Industry
Teva Pharmaceuticals's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teva Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's ROI score is rated right above sandoz, and is preceded by Amgen.
| COMPANY | Pricing Score | |
|---|---|---|
| Merck | 4/5 |
| GSK | 3.9/5 |
| Novo Nordisk | 3.8/5 |
| Perrigo | 3.8/5 |
| Amgen | 3.8/5 |
| Teva Pharmaceuticals | 3.4/5 |
| sandoz | 3.1/5 |
| Mylan | 3/5 |
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Teva Pharmaceuticals Customer Satisfaction (CSAT)
Teva Pharmaceuticals Customer Satisfaction (CSAT) Score
65 / 100
Teva Pharmaceuticals has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
40%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teva Pharmaceuticals Customer Satisfaction
Teva Pharmaceuticals's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
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Ranked Teva Pharmaceuticals Customer Satisfaction the Highest
Ranked Teva Pharmaceuticals Customer Satisfaction the Lowest
Teva Pharmaceuticals Customer Satisfaction Score by Gender
Male customers rated Teva Pharmaceuticals's Customer Satisfaction score 24 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 13% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 17% |
Teva Pharmaceuticals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Teva Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
Teva Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Teva Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
17%
Teva Pharmaceuticals Customer Satisfaction Score by Age
Teva Pharmaceuticals's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 34% |
Teva Pharmaceuticals Customer Satisfaction Score by Usage
Teva Pharmaceuticals's Customer Satisfaction score was rated the highest by customers who have used Teva Pharmaceuticals's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Teva Pharmaceuticals Customer Satisfaction Score by Industry
Teva Pharmaceuticals's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
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}Teva Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's Customer Satisfaction score is rated right above Perrigo, and is preceded by Amgen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GSK | 80% |
| sandoz | 80% |
| Merck | 79% |
| Novo Nordisk | 76% |
| Amgen | 67% |
| Teva Pharmaceuticals | 65% |
| Perrigo | 61% |
| Mylan | 51% |
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Teva Pharmaceuticals Customer Service
3.5/5
Teva Pharmaceuticals has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Teva Pharmaceuticals's Customer Service
Address
North American Headquarters, Parsippany, NJ 07054
Website
http://www.tevapharm.com/
Teva Pharmaceuticals's Social Links
Quick Insights into Teva Pharmaceuticals Customer Service
Teva Pharmaceuticals's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Teva Pharmaceuticals Customer Service the Highest
Ranked Teva Pharmaceuticals Customer Service the Lowest
Teva Pharmaceuticals Customer Service Score by Gender
Male customers rated Teva Pharmaceuticals's Customer Service score 0.6 stars higher than Female customers.
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Male
3.6/5
Female
3/5
Teva Pharmaceuticals Customer Service Score by Ethnicity
Teva Pharmaceuticals's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.6 | Other | 2.6 |
Teva Pharmaceuticals Customer Service Score by Age
Teva Pharmaceuticals's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.4 | 56-60 | 2.4 |
66+ 4 | 66+ | 4 |
Teva Pharmaceuticals Customer Service Score by Usage
Teva Pharmaceuticals's Customer Service score was rated the highest by customers who have used Teva Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Teva Pharmaceuticals Customer Service Score by Industry
Teva Pharmaceuticals's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Teva Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Teva Pharmaceuticals's Customer Service score is rated right above sandoz, and is preceded by Perrigo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| GSK | 4/5 |
| Novo Nordisk | 3.9/5 |
| Amgen | 3.9/5 |
| Perrigo | 3.8/5 |
| Teva Pharmaceuticals | 3.5/5 |
| sandoz | 3.1/5 |
| Mylan | 2.9/5 |
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Teva Pharmaceuticals as an Employer
3.0/5
Teva Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Teva Pharmaceuticals scored a 6 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Teva Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Teva Pharmaceuticals employees would recommend working at Teva Pharmaceuticals to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
