-42
NPS
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Mylan
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About Mylan's Brand
Mylan offers a broad portfolio of generic and specialty pharmaceutical products.
Brand at a Glance
57%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Mylan CMO
Deb OBrien
Deb OBrien serves as the Chief Marketing Officer of Mylan. Deb started at Mylan in September of 2010. Deb currently resides in the Greater Atlanta Area.
Mylan NPS
Mylan's Net Promoter Score (NPS) is a -42 with 23% Promoters, 12% Passives, and 65% Detractors. Net Promoter Score tracks whether Mylan's customers would recommend using the product based on a scale of -100 to 100.
Mylan Overall NPS
| 23% | Promoters |
|---|---|
| 12% | Passives |
| 65% | Detractors |
Mylan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -66 | Jan 2021 | -66 |
Feb 2021 -80 | Feb 2021 | -80 |
Mar 2021 -51 | Mar 2021 | -51 |
May 2022 -37 | May 2022 | -37 |
Apr 2023 -22 | Apr 2023 | -22 |
Jun 2023 -30 | Jun 2023 | -30 |
Jul 2023 -36 | Jul 2023 | -36 |
Oct 2023 -41 | Oct 2023 | -41 |
Feb 2024 -38 | Feb 2024 | -38 |
Mar 2024 -43 | Mar 2024 | -43 |
Nov 2024 -37 | Nov 2024 | -37 |
Aug 2025 -42 | Aug 2025 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mylan Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Mylan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mylan Product Quality
2.5/5
Mylan has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mylan's overall Product Quality score rated by its users and customers.
Mylan Product Information
Mylan’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.mylan.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Mylan Pricing
Mylan ROI & Value For Money
3/5
Mylan has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mylan's overall ROI score rated by its users and customers.
Mylan Customer Satisfaction (CSAT)
Mylan Customer Satisfaction (CSAT) Score
50 / 100
Mylan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mylan Customer Service
2.9/5
Mylan has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Mylan's Customer Service
Address
1000 Mylan Blvd, Canonsburg, PA
Website
http://www.mylan.com/
Mylan as an Employer
4.6/5
Mylan has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mylan scored a -42 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Mylan would recommend the brand to a friend. ENPS measures how likely Mylan employees would recommend working at Mylan to a friend.
Net Promoter Score
-42
NPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
