12
NPS
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Perrigo
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About Perrigo's Brand
Providing the world with quality, affordable healthcare products. Among its major competitors, Perrigo is ranked in 3rd place for NPS while Allergan is 1st, and Cytokinetics is 2nd.Their current market cap is $5.43B
Brand at a Glance
56%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Perrigo Ranking
- #2 / 4 of its competitors
Perrigo NPS
Perrigo's Net Promoter Score (NPS) is a 12 with 42% Promoters, 28% Passives, and 30% Detractors. Net Promoter Score tracks whether Perrigo's customers would recommend using the product based on a scale of -100 to 100.
Perrigo Overall NPS
| 42% | Promoters |
|---|---|
| 28% | Passives |
| 30% | Detractors |
Perrigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -11 | May 2023 | -11 |
Jun 2023 -15 | Jun 2023 | -15 |
Aug 2023 -5 | Aug 2023 | -5 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 7 | Apr 2024 | 7 |
Jul 2024 6 | Jul 2024 | 6 |
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 6 | Oct 2024 | 6 |
Feb 2025 9 | Feb 2025 | 9 |
Jul 2025 12 | Jul 2025 | 12 |
How Other Brands Compare
Perrigo is ranked second for NPS among its competitors. Allergan and Horizon Therapeutics come in first and third, with Mylan coming in at #4. Among those competitors, it is the lowest valued company behind Allergan.
Perrigo |  Allergan |  Horizon Therapeutics |  Mylan | |
| Global Ranking | #- | #675 | #- | #- |
| NPS | 12 | 41 | -34 | -42 |
| Valuation Updated every 24 hours for public companies | $5.43B | $63.36B | $22.73B | $8.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perrigo NPS by Gender
Male customers rated Perrigo's NPS 40 points higher than Female customers.
Male
40
Perrigo's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
0
Perrigo's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Perrigo NPS by Ethnicity
Perrigo's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Perrigo NPS by Usage
Perrigo's NPS was rated 100 points by customers who have used Perrigo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Perrigo NPS vs. Competitors
Compared to its competitors, Perrigo's NPS is rated right above STERIS, and is preceded by Cytokinetics.
| COMPANY | NPS Score | |
|---|---|---|
| Allergan | 41 |
 | Cytokinetics | 20 |
| Perrigo | 12 |
 | STERIS | 11 |
 | Teva Pharmaceuticals | 6 |
 | Valeant Pharmaceuticals International | 0 |
| Horizon Therapeutics | -34 |
| Mylan | -42 |
 | BioScrip | -75 |
Perrigo Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Perrigo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Perrigo Customer Loyalty Score by Gender
Female customers rated Perrigo's Customer Loyalty score 6% higher than Male customers.
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Male
64%
Yes
Female
70%
Yes
Perrigo Customer Loyalty Score by Ethnicity
Perrigo's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Perrigo.
55
out of 100
Caucasian
Perrigo Customer Loyalty Score by Usage
Perrigo's Customer Loyalty score was rated 70% by customers who have used Perrigo's products/services for 1 to 2 Years.
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Perrigo Customer Loyalty vs. Competitors
Compared to its competitors, Perrigo's Customer Loyalty score is rated right above Horizon Therapeutics, and is preceded by Mylan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
| Cytokinetics | 83% |
| Teva Pharmaceuticals | 72% |
| STERIS | 71% |
| BioScrip | 62% |
| Mylan | 57% |
| Perrigo | 56% |
| Horizon Therapeutics | 54% |
| Valeant Pharmaceuticals International | 53% |
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Perrigo Product Quality
3.6/5
Perrigo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Perrigo Product Information
Perrigo’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.perrigo.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Perrigo Product Quality
Perrigo's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Perrigo Product Quality the Highest
Ranked Perrigo Product Quality the Lowest
Perrigo Product Quality Score by Gender
Male customers rated Perrigo's Product Quality score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Perrigo Product Quality Score by Ethnicity
Perrigo's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Perrigo Product Quality Score by Usage
Perrigo's Product Quality score was rated 3 stars by customers who have used Perrigo's products/services for 1 to 2 Years.
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Perrigo Product Quality vs. Competitors
Compared to its competitors, Perrigo's Product Quality score is rated right above STERIS, and is preceded by Teva Pharmaceuticals.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allergan | 4/5 |
| Cytokinetics | 4/5 |
| Teva Pharmaceuticals | 3.7/5 |
| Perrigo | 3.6/5 |
| STERIS | 3.6/5 |
| Horizon Therapeutics | 3.6/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
| BioScrip | 2.8/5 |
| Mylan | 2.5/5 |
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Perrigo Pricing
Perrigo ROI & Value For Money
3.8/5
Perrigo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Perrigo ROI
Perrigo's ROI score was rated highest by customers who have used Perrigo's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Perrigo ROI the Highest
Ranked Perrigo ROI the Lowest
Perrigo ROI Score by Gender
Male customers rated Perrigo's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Perrigo ROI Score by Ethnicity
Perrigo's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Perrigo ROI Score by Usage
Perrigo's ROI score was rated 4.3 stars by customers who have used Perrigo's products/services for 1 to 2 Years.
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Perrigo Pricing vs. Competitors
Compared to its competitors, Perrigo's ROI score is rated right above STERIS, and is preceded by Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Perrigo | 3.8/5 |
| STERIS | 3.8/5 |
| Cytokinetics | 3.4/5 |
| Teva Pharmaceuticals | 3.4/5 |
| Horizon Therapeutics | 3/5 |
| Mylan | 3/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
| BioScrip | 2.6/5 |
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Perrigo Customer Satisfaction (CSAT)
Perrigo Customer Satisfaction (CSAT) Score
61 / 100
Perrigo has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
23%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
19%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Perrigo Customer Satisfaction
Perrigo's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Perrigo Customer Satisfaction the Highest
Ranked Perrigo Customer Satisfaction the Lowest
Perrigo Customer Satisfaction Score by Gender
Female customers rated Perrigo's Customer Satisfaction score 50 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Perrigo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Perrigo's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
Perrigo Customer Satisfaction Score by Usage
Perrigo's Customer Satisfaction score was rated 67 points by customers who have used Perrigo's products/services for 1 to 2 Years.
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Perrigo Customer Satisfaction vs. Competitors
Compared to its competitors, Perrigo's Customer Satisfaction score is rated right above Mylan, and is preceded by Teva Pharmaceuticals.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cytokinetics | 100% |
| Allergan | 76% |
| STERIS | 76% |
| Horizon Therapeutics | 75% |
| Teva Pharmaceuticals | 65% |
| Perrigo | 61% |
| Mylan | 51% |
| Valeant Pharmaceuticals International | 50% |
| BioScrip | 10% |
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Perrigo Customer Service
3.8/5
Perrigo has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Perrigo's Customer Service
Address
Treasury Building, Lower Grand Canal St., Allegan, MI
Website
http://www.perrigo.com
Phone Number
(269)673-8451
Quick Insights into Perrigo Customer Service
Perrigo's Customer Service score was rated highest by customers who have used Perrigo's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Perrigo Customer Service the Highest
Ranked Perrigo Customer Service the Lowest
Perrigo Customer Service Score by Gender
Female customers rated Perrigo's Customer Service score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Perrigo Customer Service Score by Ethnicity
Perrigo's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Perrigo Customer Service Score by Usage
Perrigo's Customer Service score was rated 4.5 stars by customers who have used Perrigo's products/services for 1 to 2 Years.
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Perrigo Customer Service vs. Competitors
Compared to its competitors, Perrigo's Customer Service score is rated right above Cytokinetics, and is preceded by Allergan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| Perrigo | 3.8/5 |
| Cytokinetics | 3.7/5 |
| STERIS | 3.6/5 |
| Teva Pharmaceuticals | 3.5/5 |
| Horizon Therapeutics | 3.2/5 |
| Mylan | 2.9/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
| BioScrip | 1.8/5 |
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Perrigo as an Employer
3.2/5
Perrigo has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Perrigo scored a 12 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Perrigo would recommend the brand to a friend. ENPS measures how likely Perrigo employees would recommend working at Perrigo to a friend.
Net Promoter Score
12
NPS Score
| 42% | Promoters |
|---|---|
| 28% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 31% | Promoters |
|---|---|
| 22% | Passive |
| 47% | Detractors |
