-34
NPS
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Horizon Therapeutics
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About Horizon Therapeutics' Brand
Horizon Therapeutics is focused on the development of prescription drugs for mild to moderate pain relief and arthritis.
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Horizon Therapeutics NPS
Horizon Therapeutics's Net Promoter Score (NPS) is a -34 with 22% Promoters, 22% Passives, and 56% Detractors. Net Promoter Score tracks whether Horizon Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Horizon Therapeutics Overall NPS
| 22% | Promoters |
|---|---|
| 22% | Passives |
| 56% | Detractors |
Horizon Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -66 | Nov 2023 | -66 |
Dec 2023 -75 | Dec 2023 | -75 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -34 | Mar 2024 | -34 |
Jul 2024 -43 | Jul 2024 | -43 |
Feb 2025 -50 | Feb 2025 | -50 |
Mar 2025 -33 | Mar 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horizon Therapeutics NPS by Gender
Horizon Therapeutics's NPS was rated -75 by Female customers on Comparably.
Female
-75
Horizon Therapeutics's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Male
N/A
Horizon Therapeutics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Horizon Therapeutics NPS by Ethnicity
Horizon Therapeutics's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Horizon Therapeutics Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Horizon Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Horizon Therapeutics Customer Loyalty Score by Gender
Horizon Therapeutics's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Horizon Therapeutics.
Female
55%
Yes
Male
N/A
Yes
Horizon Therapeutics Customer Loyalty Score by Ethnicity
Horizon Therapeutics's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Horizon Therapeutics.
55
out of 100
Caucasian
Horizon Therapeutics Product Quality
3.6/5
Horizon Therapeutics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Horizon Therapeutics Product Information
Horizon Therapeutics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into Horizon Therapeutics Product Quality
Horizon Therapeutics's Product Quality score was rated highest by Caucasian customers.
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Ranked Horizon Therapeutics Product Quality the Highest
Horizon Therapeutics Product Quality Score by Gender
Horizon Therapeutics's Product Quality score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Horizon Therapeutics.
Female
3.6/5
Male
N/A
Horizon Therapeutics Product Quality Score by Ethnicity
Horizon Therapeutics's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Horizon Therapeutics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Horizon Therapeutics Pricing
Horizon Therapeutics ROI & Value For Money
3/5
Horizon Therapeutics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Horizon Therapeutics ROI
Horizon Therapeutics's ROI score was rated highest by Female customers.
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Ranked Horizon Therapeutics ROI the Highest
Horizon Therapeutics ROI Score by Gender
Horizon Therapeutics's ROI score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Horizon Therapeutics ROI Score by Ethnicity
Horizon Therapeutics's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Horizon Therapeutics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Horizon Therapeutics Customer Satisfaction (CSAT)
Horizon Therapeutics Customer Satisfaction (CSAT) Score
75 / 100
Horizon Therapeutics has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
63%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Horizon Therapeutics Customer Satisfaction
Horizon Therapeutics's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Horizon Therapeutics Customer Satisfaction the Highest
Horizon Therapeutics Customer Satisfaction Score by Gender
Horizon Therapeutics's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Horizon Therapeutics.
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Horizon Therapeutics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Horizon Therapeutics' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Horizon Therapeutics.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Horizon Therapeutics Customer Service
3.2/5
Horizon Therapeutics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Horizon Therapeutics's Customer Service
Address
1033 Skokie Boulevard, Suite 355, Northbrook, IL
Website
https://www.horizontherapeutics.com/
Phone Number
+353 1 772 2100
Quick Insights into Horizon Therapeutics Customer Service
Horizon Therapeutics's Customer Service score was rated highest by Female customers.
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Ranked Horizon Therapeutics Customer Service the Highest
Horizon Therapeutics Customer Service Score by Gender
Horizon Therapeutics's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Horizon Therapeutics.
Female
3.2/5
Male
N/A
Horizon Therapeutics Customer Service Score by Ethnicity
Horizon Therapeutics's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Horizon Therapeutics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Horizon Therapeutics as an Employer
3.2/5
Horizon Therapeutics has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Horizon Therapeutics
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Horizon Therapeutics scored a -34 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of Horizon Therapeutics would recommend the brand to a friend. ENPS measures how likely Horizon Therapeutics employees would recommend working at Horizon Therapeutics to a friend.
Net Promoter Score
-34
NPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 14% | Promoters |
|---|---|
| 7% | Passive |
| 79% | Detractors |
