-75
NPS
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BioScrip
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About BioScrip's Brand
BioScrip is a provider of comprehensive, cost-effective pharmaceutical and home care solutions.
Brand at a Glance
62%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
1.8/5
Customer Service
BioScrip NPS
BioScrip's Net Promoter Score (NPS) is a -75 with 8% Promoters, 9% Passives, and 83% Detractors. Net Promoter Score tracks whether BioScrip's customers would recommend using the product based on a scale of -100 to 100.
BioScrip Overall NPS
| 8% | Promoters |
|---|---|
| 9% | Passives |
| 83% | Detractors |
BioScrip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 -83 | Feb 2023 | -83 |
Apr 2023 -87 | Apr 2023 | -87 |
Jun 2023 -88 | Jun 2023 | -88 |
Aug 2023 -90 | Aug 2023 | -90 |
Feb 2024 -90 | Feb 2024 | -90 |
Dec 2024 -75 | Dec 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioScrip NPS by Gender
BioScrip's NPS was rated -100 by Female customers on Comparably.
Female
-100
BioScrip's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
BioScrip's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BioScrip NPS by Age
BioScrip's NPS was rated -100 points by customers ages 41-45 on Comparably.
BioScrip NPS by Usage
BioScrip's NPS was rated -100 points by customers who have used BioScrip's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
BioScrip Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of BioScrip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BioScrip Customer Loyalty Score by Gender
BioScrip's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
BioScrip Customer Loyalty Score by Age
BioScrip's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BioScrip.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
BioScrip Customer Loyalty Score by Usage
BioScrip's Customer Loyalty score was rated 40% by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BioScrip Product Quality
2.8/5
BioScrip has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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BioScrip Product Information
BioScrip’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://bioscrip.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into BioScrip Product Quality
BioScrip's Product Quality score was rated highest by Female customers.
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Ranked BioScrip Product Quality the Highest
BioScrip Product Quality Score by Gender
BioScrip's Product Quality score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BioScrip.
Female
2.8/5
Male
N/A
BioScrip Product Quality Score by Age
BioScrip's Product Quality score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BioScrip.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
BioScrip Product Quality Score by Usage
BioScrip's Product Quality score was rated 1.5 stars by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BioScrip Pricing
BioScrip ROI & Value For Money
2.6/5
BioScrip has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into BioScrip ROI
BioScrip's ROI score was rated highest by Female customers.
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Ranked BioScrip ROI the Highest
BioScrip ROI Score by Gender
BioScrip's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BioScrip.
Female
2.4/5
Male
N/A
BioScrip ROI Score by Age
BioScrip's ROI score was rated 1.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BioScrip.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
BioScrip ROI Score by Usage
BioScrip's ROI score was rated 1.5 stars by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BioScrip Customer Satisfaction (CSAT)
BioScrip Customer Satisfaction (CSAT) Score
10 / 100
BioScrip has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BioScrip Customer Satisfaction
BioScrip's Customer Satisfaction score was rated highest by customers who have used BioScrip's products/services for 1 to 2 Years.
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Ranked BioScrip Customer Satisfaction the Highest
BioScrip Customer Satisfaction Score by Gender
BioScrip's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BioScrip.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
BioScrip Customer Satisfaction Score by Age
BioScrip's Customer Satisfaction score was rated 0 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BioScrip.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% |
BioScrip Customer Satisfaction Score by Usage
BioScrip's Customer Satisfaction score was rated 0 points by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BioScrip Customer Service
1.8/5
BioScrip has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About BioScrip's Customer Service
Address
1600 Broadway, Suite 950, Denver, CO
Website
http://bioscrip.com
Phone Number
(720)697-5200
Quick Insights into BioScrip Customer Service
BioScrip's Customer Service score was rated highest by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BioScrip's Customer Service score.
Ranked BioScrip Customer Service the Highest
BioScrip Customer Service Score by Gender
BioScrip's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BioScrip.
Female
1.5/5
Male
N/A
BioScrip Customer Service Score by Age
BioScrip's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BioScrip.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
BioScrip Customer Service Score by Usage
BioScrip's Customer Service score was rated 1.5 stars by customers who have used BioScrip's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BioScrip as an Employer
3.4/5
BioScrip has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
BioScrip scored a -75 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of BioScrip would recommend the brand to a friend. ENPS measures how likely BioScrip employees would recommend working at BioScrip to a friend.
Net Promoter Score
-75
NPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
