20
NPS
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Cytokinetics
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About Cytokinetics' Brand
"Cytokinetics, clinical-stage biopharmaceutical company focused on the discovery and development of novel small molecule therapeutics."
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Cytokinetics NPS
Cytokinetics's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Cytokinetics's customers would recommend using the product based on a scale of -100 to 100.
Cytokinetics Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Cytokinetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 20 | Jul 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cytokinetics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cytokinetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cytokinetics Product Quality
4/5
Cytokinetics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cytokinetics' overall Product Quality score rated by its users and customers.
Cytokinetics Product Information
Cytokinetics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cytokinetics.com/
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Cytokinetics Pricing
Cytokinetics ROI & Value For Money
3.4/5
Cytokinetics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cytokinetics' overall ROI score rated by its users and customers.
Cytokinetics Customer Satisfaction (CSAT)
Cytokinetics Customer Satisfaction (CSAT) Score
100 / 100
Cytokinetics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cytokinetics Customer Service
3.7/5
Cytokinetics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cytokinetics's Customer Service
Address
South San Francisco, CA
Website
http://www.cytokinetics.com/
Cytokinetics as an Employer
3.3/5
Cytokinetics has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cytokinetics scored a 20 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Cytokinetics would recommend the brand to a friend. ENPS measures how likely Cytokinetics employees would recommend working at Cytokinetics to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
